Cell C data bundles depleted with no usage notifications

[Jamie McKane]

Cell C data bundles depleted with no usage notifications

A Cell C customer told MyBroadband that he has repeatedly run out of mobile data without receiving a final notification of bundle depletion.

ICASA's regulations compel South African mobile operators to meet certain requirements with regards to data bundle depletion notifications.

 

[richjdavies]

Same here - don't think I've ever received a 'depleted' sms either!

 

[Azg]

Cell C are presently preoccupied with more important matters than sending customers notifications!

 

[Shahil]

How do we get the Mybroadband team to do the same investigation at Afrihost? Their notification system is way worse and they have zero customer service which makes it even more annoying.

 

[YeahBoooooi]

Recently had a look at my monthly bill limits for the first time and they were all set to unlimited. Just seems unethical to force someone to have a stupidly high out of bundle bill the first time and then only show them how to set the limits. Glad to have moved away.