Cell C disputes poor support levels

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TRY MTN's 808 from Contract Sim , Takes over 25 Minutes.

DXL - Team
 
And i must say that *usually* the consultants that answer are total idiots that know absolutely nothing about anything. I get so fed up when I have to call them.
 
say what they want, bitter experience tells me that when there is a serious problem, like being charged 3 months past the date my subscription is meant to end, having my phone suspended for someone elses defaulted payments, and then being charged a reconnection fee for their incompetence etc, etc, etc there is no way you can get help unless you are will to phone at least 5 times and wait about 40 minutes each time.
 
concur on the zero email response. 4 emails to [email protected] over a 4 week period and not 1 reply to date..not even an acknowledgement..this was in July. Got a personal email of a call centre manager and guess what...no response....now with vodacom after being with cellc from their start...so much for customer service.
 
How on earth can a company dispute poor support levels? It's their customer who rates their support level, not them. If your customers think that it's poor, then it's poor. You can't have some random amount of minutes that's predetermined and then say "ooh but we respond within this time frame so it's acceptable". I mean wtf? An acceptable time for one person is not necessarily the same for another.
 
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haha... another FAIL.

Bad enough that your support levels are pathetic... even worse that you try to argue about it. :D
 
Actually i hate every helpdesk that has a voice machine talking to you before you talk to a consultant.

Well thats a bit fine, but i deeply hate the voice machine of the MULTI-CHOICE. When you call them the first 3 minutes of your call gets swallowed by the voice machine, and you still have to answer the same questions that the machine asked you (but you'll be answering those to the consulltant) why should you have a voice machine? Monochoise

Im sorry, i was off topic
 
“It is also important to note that this new legislation only came into effect on the 24th of August 2009,” said Rajmoney"

Absolutey PATHETIC excuse Mr Rajmoney but you don't fool the forum! : This charter has been on the cards for over a year and ICASA gave ample warning (in July already). Cell C should have fixed their processes BEFORE the due date, not after. Why is training only happening now?

"sub-standard service delivery at Cell C is taken very seriously"
A big contradiction - you clearly do not take complaints seriously enough if you make feeble excuses like the one above.
 
You should try MTN!!! Cell C's Call Center is heaven compaired to MTN....

RPM you should do a article on MTN like this. Although you will never get a response! Have you ever heard of a telecom's company that does not answer there phones? MTN Y'ellow..
 
Rofl, are Cell C responding to complaints from 6 years ago now?
 
Excuses, excuses.

Must agree, however, that MTN is TERRIBLE. My mom gave up after 40 minutes of waiting a mere 3 weeks ago.
 
Yep, CellC is the lowest of the low... nobody beats them in sheer mass-incompetence, stupidity, and plain criminal act in stealing my money more than a year ago.

The latter is still ongoing, not sorted out yet, and if you think the tech staff are dof, try the legal staff... those are the real crackers.

Useless bunch, useless service, useless network, money down the drain.
 
Cell C was also quizzed about the time taken to respond to email complaints, and here the cellular provider said that “as soon as an email is received via the customers service email address an automated response is immediately sent back to the sender and we endeavor to send a comprehensive response within a 48 hour period.
Click to expand...

Nonsense - e-mailed them twice in the last two weeks, no automated response, no response, nothing.
 
The fact that they are happy with just barely meeting the minimum customer service requirements is deeply disturbing come in itself shows a complete lack of interest
 
ave said:
say what they want, bitter experience tells me that when there is a serious problem, like being charged 3 months past the date my subscription is meant to end, having my phone suspended for someone elses defaulted payments, and then being charged a reconnection fee for their incompetence etc, etc, etc there is no way you can get help unless you are will to phone at least 5 times and wait about 40 minutes each time.
Click to expand...

This sounds remarkably similar to my own experiences with Cell C! I was double-billed the month I started my contract and never saw that money again, even after numerous phone calls to their helpdesk. They couldn't even give me credit for the double-billed amount - they actually told me it was impossible!

When my contract finally ended and I informed them that I was moving over to Vodacom, I listed that screw-up together with four others as reasons for leaving. Their response? "You should have phoned our helpdesk". I simply laughed. They managed to screw up the termination of my contract as well and I ended up paying for an extra month. :D

Vodacom, with all their problems, are heaven compared to Cell C.
 
I have had the privilege of being with all the 3 network operators & from good to bad id say Vodacom, Cell C the MTN. MTN sucks
 
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