Hi
Have anybody else experienced atrocious service from Cell C's network department? I have so let me share this here! So I got the 100gb contract from Cell C and at first I got 3Mbps down on LTE. I then got a outdoor antenna and got 5 to 8Mbps down on LTE. Logged a case to find out why my speed was so low and the network department contacted me saying the closest base station are not LTE but that I must align my antenna to the nearest LTE base station, which I did. My speeds was now between 8 and 12Mbps. One evening my speeds just dropped to below 2Mbps still on LTE. I logged a ticket and all of a sudden the feedback from the network department was that I did not receive LTE in my area although my router still connect to LTE on 5 Bars with a -57dbm. Even with promises of sending a technician out by the network and even though the retension department needed a technician to come out and see if I could cancel the contract no technician of Cell C has ever come out. I think there network department are just atrocious. I really hope nobody experienced this shocking service!
Have anybody else experienced atrocious service from Cell C's network department? I have so let me share this here! So I got the 100gb contract from Cell C and at first I got 3Mbps down on LTE. I then got a outdoor antenna and got 5 to 8Mbps down on LTE. Logged a case to find out why my speed was so low and the network department contacted me saying the closest base station are not LTE but that I must align my antenna to the nearest LTE base station, which I did. My speeds was now between 8 and 12Mbps. One evening my speeds just dropped to below 2Mbps still on LTE. I logged a ticket and all of a sudden the feedback from the network department was that I did not receive LTE in my area although my router still connect to LTE on 5 Bars with a -57dbm. Even with promises of sending a technician out by the network and even though the retension department needed a technician to come out and see if I could cancel the contract no technician of Cell C has ever come out. I think there network department are just atrocious. I really hope nobody experienced this shocking service!
