Cell C on FNB Connect and data recording

[RhysGottwald]

Hi all,

I have a question I hope you can answer.

I recently go my daughter a FNB sim card, and today I was looking at the account information on the FNB website. You access this information by logging into www.fnb.co.za go to the Connect tab, the click on the relevant number, this one is a top up SIM, and then click on Transaction History

I notices that on this page, are are large data "transactions" recorded daily as DATAIN_BUNDLE. These figures are numbers like 12GB, 452GB, 73GB and so on. I looked at my other sims and the show the similar information. The account, like I said, is a top up, with 2GB of data a month, so these data transactions can only be data which is consumed over my WiFi connection. Which beg the question, why is wifi data being recorded by FNB? And the logical next question is what else are they seeing?

Is this a logical and rational assumption and concern or am I being over the top?

 

[Cell_C]

Hi all,

I have a question I hope you can answer.

I recently go my daughter a FNB sim card, and today I was looking at the account information on the FNB website. You access this information by logging into www.fnb.co.za go to the Connect tab, the click on the relevant number, this one is a top up SIM, and then click on Transaction History

I notices that on this page, are are large data "transactions" recorded daily as DATAIN_BUNDLE. These figures are numbers like 12GB, 452GB, 73GB and so on. I looked at my other sims and the show the similar information. The account, like I said, is a top up, with 2GB of data a month, so these data transactions can only be data which is consumed over my WiFi connection. Which beg the question, why is wifi data being recorded by FNB? And the logical next question is what else are they seeing?

Is this a logical and rational assumption and concern or am I being over the top?

Good day RhysGottwald


It sounds like you're experiencing an issue with how data usage is being recorded on your FNB Mobile SIM card.
To address this concern, it's best to reach out directly to FNB Mobile's customer service for assistance. They will be able to investigate the issue further and provide you with a clear explanation of the data transactions you're seeing on your account.

You can contact FNB Mobile by visiting their website at www.fnb.co.za and navigating to the support or contact us section.
It's always a good idea to clarify any concerns you have about your account to ensure that your data usage is being accurately recorded.

I hope this helps.

Cell C| NZ

 

[notinterested]

Mine only shows how much mobile data I've used a day. Are you sure that you're on top up?

 

[aktiv]

Hi,
I am on Cell C Connecta Flexi Data plan
Since a bit of a thunder storm over Century City C.T. about 1-2 hrs ago, my connection is OFF
Only red light on my Huawei LTE router
Can anyone confirm if there is an issue in the area ?
Thanx

Edit: might be in wrong thread - will post in Cell C only

 

[Cell_C]

Hi,
I am on Cell C Connecta Flexi Data plan
Since a bit of a thunder storm over Century City C.T. about 1-2 hrs ago, my connection is OFF
Only red light on my Huawei LTE router
Can anyone confirm if there is an issue in the area ?
Thanx

Edit: might be in wrong thread - will post in Cell C only

Good day

We are sorry to hear that, please PM us the affected number and we'll look into this matter.

Regards,
Cell C | PN