Cell C - R50 contract

[goocreations]

A few years back (I think in 2012) I got a R50 contract from Cell C (50min + 50 SMSs + 50mb data). I took the contract due to my limited funds. I specifically ask the Cell C guy at the shop if there are no hidden costs and that I would ONLY pay R50 a month. He replied that I would never pay more than R50 (except if I use more than the 50min/sms/mb in a month - obviously). About half a year after signing the contract, I noticed that Cell C started withdrawing R55 p/m from my account. I didn't do anything about that, because I only paid R5 more and it wasn't worth the hassle to sort that out. However, this morning my monthly Cell C SMS came in saying that I'm now paying R 62.29 p/m.

So my question: is this legal for Cell C to simply increase my monthly subscription fee without my consent (and without giving me anything extra stuff - the same mins/sms/data than 3 years ago, but R12.29 more expensive)? I known that operators have something in the T&C clauses, but it still seems like incorrect advertisement if you offer a contract for exactly R50 a month and than just increase the fee.

 

[cavedog]

Cellc increased all their contract prices and prepaid data bundle prices. I'm also paying R10 more a month on my contract.

What I can suggest you do is change it to prepaid and here is why.

R50 Cellc airtime on the 66c per minute price plan will give you:
50min to any network anytime
50mb data
14 SMS/MMS messages

As you can see it basically offers the same amount value and you can choose how much you want to load. No bill shocks as you buy airtime and load it.

 

[goocreations]

Thanks, will do that.

 

[Nokkie]

A few years back (I think in 2012) I got a R50 contract from Cell C (50min + 50 SMSs + 50mb data). I took the contract due to my limited funds. I specifically ask the Cell C guy at the shop if there are no hidden costs and that I would ONLY pay R50 a month. He replied that I would never pay more than R50 (except if I use more than the 50min/sms/mb in a month - obviously). About half a year after signing the contract, I noticed that Cell C started withdrawing R55 p/m from my account. I didn't do anything about that, because I only paid R5 more and it wasn't worth the hassle to sort that out. However, this morning my monthly Cell C SMS came in saying that I'm now paying R 62.29 p/m.

So my question: is this legal for Cell C to simply increase my monthly subscription fee without my consent (and without giving me anything extra stuff - the same mins/sms/data than 3 years ago, but R12.29 more expensive)? I known that operators have something in the T&C clauses, but it still seems like incorrect advertisement if you offer a contract for exactly R50 a month and than just increase the fee.

move away! move far away!!!

 

[goocreations]

The problem is going where? I was a MTN before and a while ago at Vodacom. Doesn't matter which operator you go to, they are all throat-cutters and don't give a crap about their customers. It's just taking the lesser evil.