In that case, they deserve a "Well Done". Things are getting better for the consumer...
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Cell C Responds - 66c/minute
- Thread starter nickv
- Start date
In that case, they deserve a "Well Done". Things are getting better for the consumer...
Yes indeed they do cause they are only charging 99c per mb oob data compared to Cellc's R2/mb
I assume the on-net minutes also fall away? Like Cell C's Supercharge did with the 66c tariff.
This is tricky. Since MTN on net minutes only come with PAYG bundles and those bundles are @ a fixed rate of 79c per minute so when you buy the bundle your rate will be 79c per minute to any network but when it expires you are back to the 60c per minute rate.
There are also another thing. If you join MTN you can buy the Mahala staterpack where you get 20% free airtime with any recharge to use on MTN to MTN calls, sms and data. So those bonuses will still work on the new price plan.
So if any wants to change that is the staterpack to buy.
Cost Conscious
Senior Member
Weirdly, CC claim that they do send an SMS to notify.
I recently escalated that query via their Twitter account and a case was opened. They called back some days later saying it had been fixed and I would be notified in future.
I have 19.36 MB remaining on my current bundle so I will see.
Interestingly, prior to my last recharge, my balance showed 0.20 Mb remaining but CC was busy depleting my airtime! At R2 per Mb that's simply not on.
nickv
Active Member
Cheapest rate in SA with no one net bonues and R2 per mb OOB.... Not a win if you think of it.
DATA OOB - i'm using a 2nd sim for my data. from who ever has cheapest rate & best signal strength.
The net effect of 66c/minute for me is that I am able to use my device as phone again. Cant remember the last time I have made so many voice calls.
From customer relations point of view I believe that there's still nothing that beats a voice call.
already feeling the benefits of being able to speak to my customers more.
So now using IM, sms or email has become my 2nd option as opposed to before 66c/min when , to save costs , voice calling would have been my last option .
As for losing supercharge , this behaviour change seems to negated a lot the benefits that supercharge was bringing.
only hic Up so far seems to be network quality. Using a dual sim phone I've kept my vodacom sim active & overcome this problem easily. Cant wait till Cell C's network catches up with Vodascum/Mtn.
All this positivity is only possible thanks to Cell c. without them the ongoing vodascum/mtn fleecing we've become accustomed to over last 20y would have continued unabated.
richjdavies
Expert Member
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It's just not true anymore. It used to be that Cell-C's T&Cs were clear, but not anymore. They just keep foisting changes on T&Cs without warning. e.g. the OOB data price hike -- and the even more secretive minimum-data bundle charge:
http://mybroadband.co.za/vb/showthr...kb-not-5kb!-(since-24th-April-)-is-this-legal
http://mybroadband.co.za/vb/showthr...kb-not-5kb!-(since-24th-April-)-is-this-legal
FireTelkom
Well-Known Member
So now MTN is again the market leader with the lowest prepaid call and OOB data rates and Cell C the one with the blood nose!
Jola
Honorary Master
But MTN has the worst customer service of all the ISPs.
Give it 6-12 Months and their rates will be the most expensive again.
Also why was an external force needed for them to lower their rates if they could have afforded it before?
How can it be more expensive when they made the 79c rate permanent? Surely it can't go higher than that.... It will still beat Cellc's 99c for real price
Yip, let them take over Afrihost and it will happen. For now they are playing nice guys to get deal approved.
RichardG
Honorary Master
+1 I dealt with them once and never again. Horrified the way the consultant spoke to me - he wasn't even clued up on the services they offered. Don't like going through the whole IVP, option 1, option 2, option 3.. Are you english etc etc. I want to speak to a human operator. Back in the day just by pressing 0 you would speak to a human operator.
I wonder how many people have actually changed their tariff plan to 66 c - I feel tempted to change it but have to see if international call rates will change.
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So a friend of mine phoned Auto & General on their 0860 number to cancel his insurance.
Now, he was aware that if he phoned from a Telkom line he would be charged a "sharecall" rate.
If he phoned from a Cellphone he would be charged the "full" rate.
So he phoned with his cellphone thinking that he would be charged the "66c" rate.
Instead his R25 lasted about 10 minutes, then he was promptly cut off.
He recharged again with R25 and this time he completed his call, before being cut off.
He checked his airtime and noticed that the airtime didn't correspond with the duration time on the phone.
We asked the sales lady at the Cell C store and she claims that all networks charge more than their standard rate to 0860 numbers.
She couldn't tell me what the rates were.
So i decided to test this myself.
I phoned Auto & General for 10 seconds. I checked my airtime and i was charged R2.50.
So be careful phoning a 0860 number, you will be charged more than 66c per minute from your cellphone.
Now, he was aware that if he phoned from a Telkom line he would be charged a "sharecall" rate.
If he phoned from a Cellphone he would be charged the "full" rate.
So he phoned with his cellphone thinking that he would be charged the "66c" rate.
Instead his R25 lasted about 10 minutes, then he was promptly cut off.
He recharged again with R25 and this time he completed his call, before being cut off.
He checked his airtime and noticed that the airtime didn't correspond with the duration time on the phone.
We asked the sales lady at the Cell C store and she claims that all networks charge more than their standard rate to 0860 numbers.
She couldn't tell me what the rates were.
So i decided to test this myself.
I phoned Auto & General for 10 seconds. I checked my airtime and i was charged R2.50.
So be careful phoning a 0860 number, you will be charged more than 66c per minute from your cellphone.
Yes Cellc is INSTANE!!!!!!!!!!!!!!!!!! with 086 numbers..... MTN Pay per second charges 79c and MTN 1c per second charges 60c per minute to 086.
Vodacom 79c promo price plan also just charges 79c per minute to 086 numbers.
I have tested it just not and can confirm what I said above. Cellc really needs to wake up. I won't ever phone a 086 number on my Cellc contract EVER. I did it once with the post office to track a parcel and it ended costing me R65 extra on my contract sub just for the call to track my parcel and it was not even at the post office......
By the looks of things Cellc is getting more sneaky than the big 2
Mo0s
Well-Known Member
Well that's odd. Vodacom's Ts & Cs tell a different story
" 6. The following calls do not qualify for this
call rate, and will be billed according to
published rates:
Roaming calls Premium rated
calls
SVS Calls
International
calls
VAS calls Fax out
calls"
Now, correct me if I'm wrong, but don't 086 numbers fall within one of those categories?
Not always. A standard sharedcall is not always a premium number. Like calling a 086 number for post office track and trace is just a normal sharecall number but dialing a 086 dating number that charges R3 per minute for example or what ever rate set by them is a premium number. Also dialing dialup numbers for 56k internet is also a premium number I think. So the normal 086 number for insurance,post office,windscreen repairs ect ect is just normal sharecall numbers that usually just charge you a standard call rate that free minute does not apply. Looks like MTN and Vodacom charges priceplan rates for these calls which are cool.
You can test it out for yourself.
Mo0s
Well-Known Member
Thanks for the clarity bud. I'll be sure to check it out.
I stand to be corrected though but it has been how I have been billed and how I tested so far.
