Cell C - shocking service, shocking network

T

tally

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After 17 calls to the "Customer service" centre, 3 Hellopeter complaints, numerous Facebook complaints - I am still no closer to getting any assistance from CellC. I have had 3 months of the worst service and the worst network coverage imaginable. Every day I struggle with 0 data speeds, constant call cutoffs (sometimes 5 -7 cutoffs on a 10min call). I get handed from the "customer service" department to the networks department and back - with no help. I have spoken to Arisa, Prabashni, Belinda, Shaheed, Sissa, Lerato, Ntembiso and many others, I have filled in network forms, I have a reference number (3072402117). I have been promised emails, callbacks, follow ups - but nothing has been forthcoming. In my latest Hellopeter complaint, i was promised that it would be handled as a "priority" and that i should expect a call back that day - nothing received.

all I can recommend to others is to not even consider moving to CellC
 
Park@82 said:
Same here, I've given up.
Click to expand...

Same here. They should can the promo whereby you recharge and receive free data.

I have a GIGA 200 sitting here doing nothing over a period of 6months might forfeit all my data. 180Gb

To make matters even worse my mom purchased a RedBull Mobile Starter pack for her iPad she is an irate customer. Service never works doesn't matter where you go around Johannesburg.
 
Guys.. the 900Mhz frequency is the problem.. I recommend getting an old Cell C data card which only supports 2100Mhz... You will see a major improvement..

Now before u ignore this.. I have recently come by a old cell c data card and i tried it out... worked beautifully... got constant 2Mb speed.. not bad from 2Kb to 2Mb.. and im in durban and i got direct line of sight to the cell c tower..

But then came along Afrihost with an awesome offer!!!
 
Guys.. the 900Mhz frequency is the problem.. I recommend getting an old Cell C data card which only supports 2100Mhz... You will see a major improvement..

Now before u ignore this.. I have recently come by a old cell c data card and i tried it out... worked beautifully... got constant 2Mb speed.. not bad from 2Kb to 2Mb.. and im in durban and i got direct line of sight to the cell c tower..

But then came along Afrihost with an awesome offer!!!
 
Cell C Network is an Utter Disgrace.
I wouldnt recommend Cell C to anyone. Their so-called "Network" is the joke of all jokes.
 
RedhotNeo said:
Guys.. the 900Mhz frequency is the problem.. I recommend getting an old Cell C data card which only supports 2100Mhz... You will see a major improvement..
Click to expand...

This

I im using 2100Mhz all the way.. had to force the phone to that frequency though.. pain is i cant roam on Vodacom but i "always" have data throughput
 
whatwhat said:
Most cellphones use diffraction, multipath reflection, local repeaters and rapid handoff to get to the tower.
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I am pretty sure you do not understand such terms like multipath reflection, diffraction and "rapid handoff".
Just example:
- Multipath reflection is an obstacle to the communication and should be avoided.
- Diffraction is not observed at cellular frequencies and distances.
- Rapid handoff - you must be network engineer to understand fully this term.

Who is trolling? Your moderator? :)
 
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And this is why Vodacom is still tops in my book.They may not be the cheapest but I have always had good service from them.Been having problems with reception in my area and was able to convince their tech team to install a booster without much hassle.
 
i have a open call with them to honor an ICASA ruling / instruction for 2 months now, and they just ignoring me
 
All my calls were disconnected today. Gave them a chance and they f it up so hello vodacom first thing tom morning
 
muazzamb said:
All my calls were disconnected today. Gave them a chance and they f it up so hello vodacom first thing tom morning
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Hi muazzamb, may you please PM me your contact details, I would like an opportunity to assist with your request, and hopefully you wont have to go through the hassle of changing networks. *DM*
 
Not sure if it is my imagination but switched on CELL C and all of sudden I see full signal bars before I would get 1 if I am lucky, tried making use of their data network and finally getting throughput *Must mean a lot of users jumped the wagon off to Afrihost mobile*


whatwhat said:
Line of sight isn't a factor when it comes to cellular signals.
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Agreed you could connect with full signal bars but there could be over 1000 data users making use of that site.
Noticed on Wi-Fi if I have 1 bar, download speed is weak, if full bars, faster download rate

lholhos said:
This

I im using 2100Mhz all the way.. had to force the phone to that frequency though.. pain is i cant roam on Vodacom but i "always" have data throughput
Click to expand...

If that is the case then I will have to read the steps how to change the Freq band on the smartphone I know this was brought up several of times already.

muazzamb said:
All my calls were disconnected today. Gave them a chance and they f it up so hello vodacom first thing tom morning
Click to expand...

Redundancy all the way for me I learnt via trial and error being stranded with a particular network couldn't even get through to 112.
 
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