Cell C WhatsApp billing glitch affects 450,000 subscribers

saor

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“These customers will also receive an additional 1GB of data for 30 days in order to mitigate frustration and inconvenience,” Cell C said.
Lol. After all the headache trying to resolve this they still put 30 days on their 'compensation'.
*** attitude.
 

The_Librarian

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Device - APNs - Cellc Internet
There you get APN, proxy, port, username etc.

I don't have any settings in those fields.
That's what I'm asking about. First time I've ever heard of that you need to have proxy settings for Whatsapp...
 

saor

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That's what I'm asking about. First time I've ever heard of that you need to have proxy settings for Whatsapp...
the proxy settings are universal, so any data service on your device would go through it. Not really sure tho how using a proxy affects things tho.
 

blunt

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Perhaps it was an older version of whatsapp connecting to a different chat server address they hadn't catered for in their proxy server..
 

The_Librarian

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the proxy settings are universal, so any data service on your device would go through it. Not really sure tho how using a proxy affects things tho.
Yep. This is just confusing. Unless the proxy splits your traffic?

Nah. Think they must be waffling.
 

cavedog

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Still not working and I only use the Internet apn no proxy settings.
 

torgo

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Done the proxy setting with their technical guys......does not work. They dont know how to resolve and they referring to the proxy issue to deflect the real issue.....
 

CmdrTrix

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Your proxy must not be set. Smartphones dont need a proxy to access the internet.
 
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