Sign up with GoogleThis past week I wad down in Ballito on business and took my Cell C USB stick for my data connection. On the 17/3/2012 I purchased their R599 3GB + USB modem offer. I was assured this contract only expired after 12 months. Well it worked for the first couple of days and showed I had about 2.74MB left at one stage. I was just downloading and sending emails and a short Skype conversation (without video)
On Friday my connection was lost and I kept getting messages that I would be charged roaming charges, but no connection.
So I took the package to the Cell C Dealer in Ballito, from whom I had originally purchased
After twiddling on his computer he phoned their customer support center to report a fault. I was informed it would take about 24 hours for a techie to contact me.
Today(Monday 23/7/2012) I personally phoned the Customer Care center and spoke to a Dominique who informed me that my contract had expired as the date of inception she quoted was during July 2011. I explained that I was holding the receipt in my hand and that the inception date was 17/3/2012. She would not accept further responsibility to sort out the problem and informed me that the normal turn around time for queries was 24 to 48 working hours - in other words 3 to 6 working days of 8 hours per day!!!!
I eventually got an email address from her and sent off a copy of my receipt as well as the original query number (2072100724)
Thank goodness I had my iPhone with me so I could just top up my Data. (THANK YOU VODACOM)
I hope CELL_C picks this up and burns somebody's ars* for this misadventure.
I wonder if Mr Allan Knott-Craig has heard of the expression: It doesn't pay to advertise if you can't deliver the goods. Price and quality of service go together, not price alone.!!!!
On Friday my connection was lost and I kept getting messages that I would be charged roaming charges, but no connection.
So I took the package to the Cell C Dealer in Ballito, from whom I had originally purchased
After twiddling on his computer he phoned their customer support center to report a fault. I was informed it would take about 24 hours for a techie to contact me.
Today(Monday 23/7/2012) I personally phoned the Customer Care center and spoke to a Dominique who informed me that my contract had expired as the date of inception she quoted was during July 2011. I explained that I was holding the receipt in my hand and that the inception date was 17/3/2012. She would not accept further responsibility to sort out the problem and informed me that the normal turn around time for queries was 24 to 48 working hours - in other words 3 to 6 working days of 8 hours per day!!!!
I eventually got an email address from her and sent off a copy of my receipt as well as the original query number (2072100724)
Thank goodness I had my iPhone with me so I could just top up my Data. (THANK YOU VODACOM)
I hope CELL_C picks this up and burns somebody's ars* for this misadventure.
I wonder if Mr Allan Knott-Craig has heard of the expression: It doesn't pay to advertise if you can't deliver the goods. Price and quality of service go together, not price alone.!!!!
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