Hi,
Let me just start this off by saying that i've been a customer with Vodacom since 1999 and recently ported to CellC when I took out a contract (22 November 2012) getting the iPhone 4S for R300 pm.
Everything seemed good until I got 2 kernel panics, and phone crashes, on 28 November 2012. The second one happened while the phone was in my pocket and thus crashed (and i was unavailable) without my knowledge leaving me out of contact should someone need to contact me. Defeating the purpose of having a phone with all the iPhone 4's capabilities when its DEAD.
I then did some searching and found that kernel panics are symptomatic of underlying hardware problems. A quick google search would be helpful (https://www.google.com/search?q=kernel+panic+cause+iphone+4s+ios+6&). So the next day I take the phone back to Cell C (Tygervalley branch) and requested that the phone be replaced with a new one considering that I was within 7 days. I was told that I couldnt get my phone replaced immediately as they'd have to log an OBF (out of box failure) and i'd have to wait 21 working days. Keep in mind - i ported from Vodacom with a regular sim, to CellC and now have a micro sim (which won't work on my old 3GS) so i don't have a device for a month even though i'm paying for it. And this is after 1 week!!!
I then said that i'd like to cancel the contract because i was within the 7 day period. I was told that I could cancel the contract but would then be liable for the full 24 month cost of the contract. So my first question is this: What's the difference between cancelling the contract on day 2 and cancelling the contract on day 20? And if i cancel the contract and have to pay the remaining 24 month cost - how does that make it a cancellation?
Roll on to this past Saturday (1 December 2012) and I get a call from CellC informing me that my phone cannot be sent in for an OBF because of scratches on the back of the phone. I've just come back from the CellC branch where I went to inspect the phonefor scratches which they found over the weekend and after getting 2 random customers who were in the store to look at the phone - coincidentally neither could find scratches - I was told that the phone could only be booked in for repairs where technicians would have a look at the device and possibly refurbish it (or maybe replace it). Again, this process could take 21 business days but I was notified that it's the end of the year - my suspicion? business speak for 'forget about getting it back soon'.
CellC rep - I want my phone replaced with a new one. I took out this contract in full confidence that I would have a fully functioning device. It's completely insane that I pay good money for a contract like this and get stiffed with a phone that has fundamental problems and don't get it replaced immediately. In the first week of a 2 year long contract!!
People have enough to say about Vodacom and it's problems but CellC you've started on the wrong foot. CellC Rep - please prove me wrong, please answer my questions and provide assistance.
-- Fuming!!!
Let me just start this off by saying that i've been a customer with Vodacom since 1999 and recently ported to CellC when I took out a contract (22 November 2012) getting the iPhone 4S for R300 pm.
Everything seemed good until I got 2 kernel panics, and phone crashes, on 28 November 2012. The second one happened while the phone was in my pocket and thus crashed (and i was unavailable) without my knowledge leaving me out of contact should someone need to contact me. Defeating the purpose of having a phone with all the iPhone 4's capabilities when its DEAD.
I then did some searching and found that kernel panics are symptomatic of underlying hardware problems. A quick google search would be helpful (https://www.google.com/search?q=kernel+panic+cause+iphone+4s+ios+6&). So the next day I take the phone back to Cell C (Tygervalley branch) and requested that the phone be replaced with a new one considering that I was within 7 days. I was told that I couldnt get my phone replaced immediately as they'd have to log an OBF (out of box failure) and i'd have to wait 21 working days. Keep in mind - i ported from Vodacom with a regular sim, to CellC and now have a micro sim (which won't work on my old 3GS) so i don't have a device for a month even though i'm paying for it. And this is after 1 week!!!
I then said that i'd like to cancel the contract because i was within the 7 day period. I was told that I could cancel the contract but would then be liable for the full 24 month cost of the contract. So my first question is this: What's the difference between cancelling the contract on day 2 and cancelling the contract on day 20? And if i cancel the contract and have to pay the remaining 24 month cost - how does that make it a cancellation?
Roll on to this past Saturday (1 December 2012) and I get a call from CellC informing me that my phone cannot be sent in for an OBF because of scratches on the back of the phone. I've just come back from the CellC branch where I went to inspect the phonefor scratches which they found over the weekend and after getting 2 random customers who were in the store to look at the phone - coincidentally neither could find scratches - I was told that the phone could only be booked in for repairs where technicians would have a look at the device and possibly refurbish it (or maybe replace it). Again, this process could take 21 business days but I was notified that it's the end of the year - my suspicion? business speak for 'forget about getting it back soon'.
CellC rep - I want my phone replaced with a new one. I took out this contract in full confidence that I would have a fully functioning device. It's completely insane that I pay good money for a contract like this and get stiffed with a phone that has fundamental problems and don't get it replaced immediately. In the first week of a 2 year long contract!!
People have enough to say about Vodacom and it's problems but CellC you've started on the wrong foot. CellC Rep - please prove me wrong, please answer my questions and provide assistance.
-- Fuming!!!
