CellC rep not responding to requests Very good customer support.

[Oakavenue]

I PM'd around the 14th of July. He only responded this week. I replied and still waiting.

Amazingly fast customer support.

Keep up the good work.

As a fool I purchased a CellC simcard this week.

It just leaves a sour taste in my mouth.

 

[w1z4rd]

So.. um.... what is your problem? How are we meant to assist you?

 

[chrisc]

Yes, if you give us an idea what it is about, many of the 120 000 users of this forum have been there before and will give you succinct advice. On the other hand, they might tell you to f/off. That is the problem when you seek advice for free, it pays to be fairly explicit what is bothering you.

I am a CellC user for data and voice and find them not bad at all.

 

[Creag]

Looks like this was just a post to rant. But yeah, post some specifics, you never know whether a user here has a solution.

 

[Maverick Jester]

I PM'd around the 14th of July. He only responded this week. I replied and still waiting.

Amazingly fast customer support.

Keep up the good work.

As a fool I purchased a CellC simcard this week.

It just leaves a sour taste in my mouth.

Simply because the Cell C rep has been quite brilliant in the face of difficulty- he has a large number of requests to go through and is not simply here to assist users on myBB. He is the overall escalations manager for Cell C- so cut him some slack.

Have you tried the call centre? Once you do, you will really appreciate the rep's assistance.

 

[Oakavenue]

Can one of you 120 000 brilliant guys tell what my speedstick's mobile number is and help me blacklist it.

I would greatly appreciate that.

 

[ginggs]

Can one of you 120 000 brilliant guys tell what my speedstick's mobile number is and help me blacklist it.

Were they unable to assist you when you called 140?

 

[Zenbaas]

Can one of you 120 000 brilliant guys tell what my speedstick's mobile number is and help me blacklist it.

I would greatly appreciate that.

Chop.

 

[Maverick Jester]

Can one of you 120 000 brilliant guys tell what my speedstick's mobile number is and help me blacklist it.

I would greatly appreciate that.

Have you called the call centre? Dial 084 140, select option 3 to blacklist your phone? They should be able to pick up the number from your ID.

 

[Oakavenue]

The speedstick was bought for a business.

 

[ginggs]

The speedstick was bought for a business.

Do go on.

 

[MickeyD]

The speedstick was bought for a business.

Do go on.

it was stolen....

 

[HavocXphere]

Undoubtedly CellC is looking forward to dealing with you.

^^^ See I can do sarcasm too.

In some cases, its confusing (see your first post), in others it can be construed as condescending (see your second post). Given your keen powers of observation, you can undoubtedly see that neither is helping your cause.

 

[unskinnybob]

The speedstick was bought for a business.

Smelly business?

 

[Flidiot]

Something to keep in mind, the reps are an extra layer of customer service, they are not the primary contact should you require help. You should have received some kind of documentation with contact numbers for support etc.

If you were not a member here, you wouldn't be able to communicate with the reps like this. So what then? Would you have just left it?

In a case like like this, if you needed assistance blacklisting a device and (for whatever reason) you did not have the contact details for network support, Google is your friend. Really isn't that difficult.

http://bit.ly/QLdZXh

 

[Flowerhat]

Yes, if you give us an idea what it is about, many of the 120 000 users of this forum have been there before and will give you succinct advice. On the other hand, they might tell you to f/off. That is the problem when you seek advice for free, it pays to be fairly explicit what is bothering you.

I am a CellC user for data and voice and find them not bad at all.

i am also quite a sattisfied user

 

[PaCiFieR]

Me 3. Never had a days problem. And I'm fussy as all hell.

 

[ChilliGirl]

I am not a CellC client, but with an attitude like yours I hope they only respond in 2-3 weeks..... Preferably 4-3weeks.

 

[entrepr]

Can one of you 120 000 brilliant guys tell what my speedstick's mobile number is and help me blacklist it.

I would greatly appreciate that.

You phone support and based on usage they can pick up your IMEI number (not your mobile number). It is also on the box. You need to phone them anyway to suspend it immediately. Using Mybb is not the way to do this.

 

[Cell_C]

HI Oakavenue

I have tried to assist, but unable to get IMEI number or sim card number.
It is not register on your name either.

I am unable find a stick or sim with nothing to go on.

who details was it RICA on ?

REgards
±AM±