Cellphone apps not working on fibre

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RianonGP

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For the last 2 or 3 weeks the 3 people in our household have all been experiencing issues with certain cellphone apps not running on our fibre wifi.

We all have Samsungs of varying ages and complexity, from A72 to S22. Fibre provider is Vumatel, ISP is Afrihost.
WiFi 5 connection, I believe.

Apps are Checkers, OneDayOnly, Dischem - These just refuse to open and error out.

Others like Takealot just take ages to open. Spotify sometimes cuts out a little.

There are probably other apps that struggle too, but being shopping apps, we use these most often. They all work just fine on cellphone data if you turn wifi off.

The S22 is the only one that had a recent OS update. Fibre speed is excellent, so that's not the issue.
We've done several power cycles on the fibre and other hardware to try solve it. No change.

Just to make it weirder, at a different location with same fibre and ISP providers, but a brand new WiFi 6, everything seems ok.

Any clues? Is this a stunt to make us upgrade our hardware?
 
RianonGP said:
Just to make it weirder, at a different location with same fibre and ISP providers, but a brand new WiFi 6, everything seems ok.
Click to expand...
Sounds like your router might have something wrong / funky settings.
 
RianonGP said:
For the last 2 or 3 weeks the 3 people in our household have all been experiencing issues with certain cellphone apps not running on our fibre wifi.

We all have Samsungs of varying ages and complexity, from A72 to S22. Fibre provider is Vumatel, ISP is Afrihost.
WiFi 5 connection, I believe.

Apps are Checkers, OneDayOnly, Dischem - These just refuse to open and error out.

Others like Takealot just take ages to open. Spotify sometimes cuts out a little.

There are probably other apps that struggle too, but being shopping apps, we use these most often. They all work just fine on cellphone data if you turn wifi off.

The S22 is the only one that had a recent OS update. Fibre speed is excellent, so that's not the issue.
We've done several power cycles on the fibre and other hardware to try solve it. No change.

Just to make it weirder, at a different location with same fibre and ISP providers, but a brand new WiFi 6, everything seems ok.

Any clues? Is this a stunt to make us upgrade our hardware?
Click to expand...
What router model are you using?
 
RianonGP said:
For the last 2 or 3 weeks the 3 people in our household have all been experiencing issues with certain cellphone apps not running on our fibre wifi.

We all have Samsungs of varying ages and complexity, from A72 to S22. Fibre provider is Vumatel, ISP is Afrihost.
WiFi 5 connection, I believe.

Apps are Checkers, OneDayOnly, Dischem - These just refuse to open and error out.

Others like Takealot just take ages to open. Spotify sometimes cuts out a little.

There are probably other apps that struggle too, but being shopping apps, we use these most often. They all work just fine on cellphone data if you turn wifi off.

The S22 is the only one that had a recent OS update. Fibre speed is excellent, so that's not the issue.
We've done several power cycles on the fibre and other hardware to try solve it. No change.

Just to make it weirder, at a different location with same fibre and ISP providers, but a brand new WiFi 6, everything seems ok.

Any clues? Is this a stunt to make us upgrade our hardware?
Click to expand...
@Afrigirl
 
rh1 said:
My experience, routers get old and then they become cranky.

Model of router and age of router, for the smart people to be able to assist. I cannot.
Click to expand...
Thank you :) As I was typing all of it I started wondering if it's not just the stupid router...
 
The only thing I experienced like that was cashing in Google play vouchers. On wifi it would throw a random error that some googling told me was due to being in an unsupported country. Tried to redeem same voucher via mobile data and worked fine. So there is a difference somehow between Fibre and Cell in terms of how some apps see location. Was odd. Also Vuma/Afrihost.
 
RianonGP said:
For the last 2 or 3 weeks the 3 people in our household have all been experiencing issues with certain cellphone apps not running on our fibre wifi.

We all have Samsungs of varying ages and complexity, from A72 to S22. Fibre provider is Vumatel, ISP is Afrihost.
WiFi 5 connection, I believe.

Apps are Checkers, OneDayOnly, Dischem - These just refuse to open and error out.

Others like Takealot just take ages to open. Spotify sometimes cuts out a little.

There are probably other apps that struggle too, but being shopping apps, we use these most often. They all work just fine on cellphone data if you turn wifi off.

The S22 is the only one that had a recent OS update. Fibre speed is excellent, so that's not the issue.
We've done several power cycles on the fibre and other hardware to try solve it. No change.

Just to make it weirder, at a different location with same fibre and ISP providers, but a brand new WiFi 6, everything seems ok.

Any clues? Is this a stunt to make us upgrade our hardware?
Click to expand...

Hi

Please drop Afrigirl and me a pm with your email address so we can investigate.

We are working with Vumatel and Vx to rollout Ipv6 to all Afrihost clients on the Vumatel network and there are some challenges with provisioning that might cause an issue.
 
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