Cellphone dilemma

OGroteKoning said:
UPDATE:
After a lot of arguments, hard words and negotiations, it would seem this matter with Vodacom might be settled before CoB. The result is a Galaxy S5 with a Gear 2 and 1GB data per month on a Smart L @ R699.



I looked at this option again, but it will not work for me. I use a calculator quite a lot and that curve will just make it see-saw all the time - I reckon that will be quite annoying. If you could flatten it an it retains it's shape, this could have been viable, but then that SIZE! Just way too big. Albeit that Samsung is so generic (agree to agree), you still get a quality product that has proved itself. I am not brand-loyal, but for my needs the S5 will be just fine and the added ADH is a huge plus in the environment I find myself in. I have weighed up everything and feel that this is the best solution for me.
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Cool. Glad that you eventually managed to sort this out. Enjoy the new toy :)
 
OrbitalDawn said:
So was it sorted by CoB? :p
Click to expand...

/sarcasm noted
:D

Low and behold! YES!! I am stunned that eventually it was, but the wrong colour was delivered - I will swap it out for a black one. Funnily enough, I just had a courtesy call from Mampho to ask if I am happy that things are coming to a close. Well yes I am. The Gear 2 is out of stock - will get that when there is stock and Mampho is now trying to get someone to meet me tomorrow to swap out the phone.

The ONLY real question mark for me right now is - Why did it take so long for VDC to do the right thing? It should never have taken this long. Only when they realised that I am not going to back down did things start happening (and after some e-mails to more senior people). The customer care people should be put into a position where if they see that the customer is in fact right, that it be escalated immediately and sorted withing 48hrs. It also doesn't help that every time you phone you speak to someone else - I got so fed up with the security questions!
 
OGroteKoning said:
/sarcasm noted
:D

Low and behold! YES!! I am stunned that eventually it was, but the wrong colour was delivered - I will swap it out for a black one. Funnily enough, I just had a courtesy call from Mampho to ask if I am happy that things are coming to a close. Well yes I am. The Gear 2 is out of stock - will get that when there is stock and Mampho is now trying to get someone to meet me tomorrow to swap out the phone.

The ONLY real question mark for me right now is - Why did it take so long for VDC to do the right thing? It should never have taken this long. Only when they realised that I am not going to back down did things start happening (and after some e-mails to more senior people). The customer care people should be put into a position where if they see that the customer is in fact right, that it be escalated immediately and sorted withing 48hrs. It also doesn't help that every time you phone you speak to someone else - I got so fed up with the security questions!
Click to expand...

Because Vodacom.
 
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