Certain websites not loading this morning 2013-06-29

[Base122]

For some reason, quite a number of the websites that I normally visit, will not load this morning on my Telkom Mobile/8ta connection.

www.mybroadband.co.za is working ok, so able to post here.

These for example are not:
www.kapstadt.de
www.wunderground.com
www.whatsmyip.org

A trace route to whatsmyip gives this:

From 8ta IP 197.229.55.65
Tracing route to www.whatsmyip.org [204.11.33.59]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3   329 ms   461 ms   490 ms  172.17.32.9
  4   437 ms   307 ms   375 ms  192.168.102.2
  5   311 ms   346 ms   403 ms  172.17.32.17
  6   282 ms   481 ms   279 ms  wbs-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.4.117]
  7   532 ms   528 ms   529 ms  fra-ip-hsll-1-gig-0-1-0.telkom-ipnet.co.za [196.43.9.102]
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.

These sites are all loading fine on Cell C and Vodacom at the moment.
A friend checked these sites on his ADSL line (Telkomsa ISP) and they load fine as well.

Any other Telkom Mobile users having similar problems?

 

[Lurking]

Yes since 2pm yesterday for me.

Looks like half of the websites dont load at all and all gaming ports are blocked.

No Origin, Battlelog or even Procon... Steam wont even connect.

 

[kingrob]

Yup, same for me.

Can't access any international sites, only local.

It sucks huge.

 

[Base122]

Not sure if this is an international sites issue.
This site www.windguru.cz looks international and it loads fine.

Trace Route:

Tracing route to www.windguru.cz [82.208.41.65]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3   893 ms   490 ms   365 ms  172.17.32.9
  4   312 ms   413 ms   375 ms  192.168.102.2
  5   471 ms   413 ms   471 ms  172.17.32.17
  6   484 ms   345 ms   384 ms  wbs-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.4.117]
  7   598 ms   625 ms   548 ms  fra-ip-hsll-1-gig-7-1-0.telkom-ipnet.co.za [196.43.9.110]
  8   615 ms   606 ms   577 ms  ffm-b10-link.telia.net [195.12.255.217]
  9   509 ms   519 ms   674 ms  ffm-bb1-link.telia.net [80.91.251.121]
 10   548 ms   615 ms   694 ms  prag-bb1-link.telia.net [80.91.246.139]
 11   507 ms   615 ms   693 ms  prag-b3-link.telia.net [213.155.137.19]
 12   561 ms   750 ms   749 ms  casablanca-ic-119661-prag-b3.c.telia.net [213.248.104.90]
 13   232 ms   239 ms   230 ms  mlc.vl95.cas.ip-anywhere.net [81.0.192.6]
 14   243 ms   240 ms   239 ms  swh2.cas.ip-anywhere.net [217.11.224.235]
 15   226 ms   230 ms   240 ms  web.windguru.cz [82.208.41.65]

Trace complete.

 

[sajunky]

Pages are loading, but slow.

 

[Haldex]

NSA probably monitoring all .za traffic

 

[Nitrate]

weird *****... I cant open .co.za pages. some work like mybroadband.co.za but i am having much difficulty with the following website..

www.takealot.co.za
www.game.co.za
www.incredibleconnection.co.za

Can someone test and see if the same happens..

Gumtree seems fine..

WTF 8ta... fix this ....

 

[Lurking]

weird *****... I cant open .co.za pages. some work like mybroadband.co.za but i am having much difficulty with the following website..

www.takealot.co.za
www.game.co.za
www.incredibleconnection.co.za

Can someone test and see if the same happens..

Gumtree seems fine..

WTF 8ta... fix this ....

Those are not loading up for me.

8ta can we get some clarification please?

 

[andrer]

Having the same issue. Really annoying because theres stuff I need to do and now I cant. If you want to run a business, dont think you can rely on 8ta. The fact that I can barely connect in the evenings and now this. I guess thats what you get from the national carrier of a banana republic.

 

[Nitrate]

Pinging www.incredible.co.za [196.38.40.6] with 32 bytes of dat

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 196.38.40.6:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

8ta, fix this .. and refund us with cap or something to make this terrible experience better, you Fcked up .....

 

[WhiskyJack]

I am having the same problem.
cant open absa.co.za and desperately need to do some banking.

Thank **** my contract expires August 5th and i can leave this sorry excuse of a service provider.
Was debating to continue but this has put the nail in the coffin. Useless.

 

[Hansolo]

Yes I can confirm this too, 8ta rep move your damn ass. It's been a whole 2 days already.

 

[Nitrate]

i am going to cancel my 8ta contract today... i have 5 months left but with all these reoccuring issues they are not abiding with the contract that they will provide a stable service ...... I really dont give a **** about there cancelation fee. I will go to the bank stop there debit order and cancel the contract at telkom shop.

This is just really bad service and no person can be expected to have to sit with this constant fck up on their behalf... With no apologies or explanation... 8ta. gfy( go f&#* yourself)

 

[NSF]

Same here. the list of sites not working are just getting longer. Contacted Elitehost thinking that it was on their side because my site was not working. But they ran a number of tests and its on 8ta's side. This is not the first time iv experienced this and its becoming increasingly frustrating...

 

[kingrob]

Obviously Telkom's DNS servers are not working properly.

Bad thing is that I can't even change my default DNS servers to Google's DNS servers in my Huawei B683 settings.

I'm screwed.

 

[Base122]

Obviously Telkom's DNS servers are not working properly.

Bad thing is that I can't even change my default DNS servers to Google's DNS servers in my Huawei B683 settings.

I'm screwed.

Doesn't look like a DNS problem.
Even using Google's servers does not help.
It's probably some network routing configuration mess up.

 

[kingrob]

Doesn't look like a DNS problem.
Even using Google's servers does not help.
It's probably some network routing configuration mess up.

Thanks for the feedback.

So then we are really screwed for the weekend. *sigh*

 

[Base122]

Thanks for the feedback.

So then we are really screwed for the weekend. *sigh*

I've emailed them and submitted a fault report on their web page.
No way am I going to try and explain this to a call centre agent! :erm:

Edit: Just got an email reply.....
Thank you for the enquiry. I apologize for all the inconvenience , we are currently experiencing some internet connection problems and our technical department is working on it .

 

[Nitrate]

I've emailed them and submitted a fault report on their web page.
No way am I going to try and explain this to a call centre agent! :erm:
I tried https://chat.8ta.com/ but it wouldn't load

My 8ta chat actually loaded and I got them to phone me. Made a case and got a number. The data tehc told me that they have been receiving calls from all over South Africa complaining about this issue and that it has been reported. They have no detail on the issue yet but do acknowledge that the problem Telkom related.

Lets see if they can fix this before I die from age,...

 

[CptKool-Aid]

Having this same issue, can't access www.microsoft.com, cnn.com etc

Just as Telkom's after 6PM issue seemed to be getting better this happens.

At least these sites can be accessed using the TOR browser bundle as a workaround for now.