Charged for an overdue Mazda service...

[SauRoNZA]

Yes agree. 5 000 Km is out of a reasonable limit. 1 000 Km is getting very tight. My daughter does a 140 km commute every working day, so this adds up to 7- 8 days, not much time to arrange for a service. Only a small slip of a few days and you are over the 1 000 km mark.

Bull****.

You don't have to wait for it to say SERVICE ME NOW before you make the booking.

Most modern cars start warning you of impending services on startup like 5000km BEFORE they are due. Then the last 1000km they tell you every single time you start it.

So that's 2000km at the very least.

Beyond the car telling you this...it's an easy round number you know what your car needs to be serviced and you can plan accordingly well in advance.

It's not the dealership/manufacturers problem to accommodate your schedule because you are too lazy to follow the terms and conditions.

So if you know you don't have time you book the bloody service a 1000km before it's due.

 

[Splinter]

We need to patent a font...

That's a good idea

 

[Splinter]

Bull****.You don't have to wait for it to say SERVICE ME NOW before you make the booking.

Most modern cars start warning you of impending services on startup like 5000km BEFORE they are due. Then the last 1000km they tell you every single time you start it.

So that's 2000km at the very least.

Beyond the car telling you this...it's an easy round number you know what your car needs to be serviced and you can plan accordingly well in advance.

It's not the dealership/manufacturers problem to accommodate your schedule because you are too lazy to follow the terms and conditions.

So if you know you don't have time you book the bloody service a 1000km before it's due.

Cow herd, chelax. It looks like you are getting a bit hot under the collar and moaning a bit...

 

[SauRoNZA]

What's odd is your interpretation of what I'm saying .

They won't cancel the contract, (one reason being because then they would be taken to court for all the others who exceeded these stated parameters and who's plans were not cancelled). And if they are not going to cancel, they haven't a legal leg to stand on to charge you anything.

And those were just prudent caveats, you know, seeing as I haven't seen his service contract...

Unlike Sauronza, I don't make absolute statements about everyone else's reality just because something happened to me

I had a recent out of warranty "good will claim" that cost close to a 100k to sort out.

The only reason that the manufacturer came to the party and the dealership gave me a major discount on the little bit I did have to pay was because of the history of the bike being such that it was always serviced with them and always exactly on time as per the terms.

If that wasn't the case it would have been a simple "sorry for you". And that will be the case for anyone with a substantial warranty claim that breached the terms of said warranty.

They don't make a special effort to cancel the contract. It's only once you try to claim against it that they'll check that you did your part and if you didn't do yours then they don't do theirs.

This is a case of absolutes...that's why the paperwork exists.

But please go right ahead and run your BMW 5000km past it's next service with the lights on the dash flashing endlessly and then see how BMW treat you for ignoring all of it due to a lack of time.

 

[pinball wizard]

Bull****.

You don't have to wait for it to say SERVICE ME NOW before you make the booking.

Most modern cars start warning you of impending services on startup like 5000km BEFORE they are due. Then the last 1000km they tell you every single time you start it.

So that's 2000km at the very least.

Beyond the car telling you this...it's an easy round number you know what your car needs to be serviced and you can plan accordingly well in advance.

It's not the dealership/manufacturers problem to accommodate your schedule because you are too lazy to follow the terms and conditions.

So if you know you don't have time you book the bloody service a 1000km before it's due.

Precisely. Except now, out of warranty, just a basic service, I'll wait till the last second, just buy oil, filters and plugs on the way home on the friday and service it on the saturday morning

 

[SauRoNZA]

Ok look, there must be a cow herd around.....

But I see you didn't read properly, as usual. I didn't say I didn't pay....

Have you paid for your bike parking lately, seeing as you are an absolute adherent to terms and conditions?

I see you can't read either.

Where did I say that you didn't pay?

 

[Splinter]

I had a recent out of warranty "good will claim" that cost close to a 100k to sort out.

The only reason that the manufacturer came to the party and the dealership gave me a major discount on the little bit I did have to pay was because of the history of the bike being such that it was always serviced with them and always exactly on time as per the terms.

If that wasn't the case it would have been a simple "sorry for you". And that will be the case for anyone with a substantial warranty claim that breached the terms of said warranty.

They don't make a special effort to cancel the contract. It's only once you try to claim against it that they'll check that you did your part and if you didn't do yours then they don't do theirs.

This is a case of absolutes...that's why the paperwork exists.

What on earth has this got to do with the issue under debate? Although I love how you once again extrapolate your experience in that it will be the only possible outcome for everyone else...

 

[Splinter]

Where did I say that you didn't pay?

It was in reference to your "endless moaning" comment - or at least, my interpretation of it

But now that I have answered your question, how about you answer mine, cow herd. Have you been paying parking for your bike in accordance with the terms and conditions?

 

[Geoff.D]

What's the problem with booking a service two or three weeks in advance?

Nothing at all, especially if you are able to accurately predict what the kilometer reading is going to be. The point is a 2 000 km window can be quite tight for some to meet, especially if the supplier has ( as was my problem with Nissan) an issue with an "early" service.

A 3 000 km window is more suited, but I think we all agree that a 10 000 km window is stretching things.

 

[HapticSimian]

What's odd is your interpretation of what I'm saying .

Hey, I'm just reading what you're typing...

They won't cancel the contract, (one reason being because then they would be taken to court for all the others who exceeded these stated parameters and who's plans were not cancelled). And if they are not going to cancel, they haven't a legal leg to stand on to charge you anything.

And those were just prudent caveats, you know, seeing as I haven't seen his service contract...

Eh? Seeing that you're making a fair few assumptions on what the specifics of the agreement may or may not be, I'll do the same and hazard that the paid-for service brings the car back in line with the prescribed maintenance schedule, and thus allows for the plan's continuation. Their right to cancel the agreement outright and their likelihood to do so would be products of specifics neither of us have, and that I'm not particularly inclined to go digging for. Bottom line is 5,000km overdue is silly.

To charge for the overdue service yet continue the plan is likely a concession made in the interest of customer relations. They'd by wholly within their rights to summarily cancel the plan instead, which is what I'd hope they would do when an obnoxious clown comes moaning after servicing his car 5,000km late.

Unlike Sauronza, I don't make absolute statements about everyone else's reality just because something happened to me

Don't drag me into your lover's quarrel.

 

[Geoff.D]

Bull****.

You don't have to wait for it to say SERVICE ME NOW before you make the booking.

Most modern cars start warning you of impending services on startup like 5000km BEFORE they are due. Then the last 1000km they tell you every single time you start it.

So that's 2000km at the very least.

Beyond the car telling you this...it's an easy round number you know what your car needs to be serviced and you can plan accordingly well in advance.

It's not the dealership/manufacturers problem to accommodate your schedule because you are too lazy to follow the terms and conditions.

So if you know you don't have time you book the bloody service a 1000km before it's due.

Hey guys, I am not arguing .... I am simply making a point that for some people, the 2 000 km window is tight.

What is it with you guys? Have you no room for others' to express valid points that need consideration without trying to create an issue that does not exist?

We all agree that what OP did was stretching things beyond reason. I was certainly NOT expressing any views on what I did when my vehicles were under warranty either.

 

[Splinter]

Hey, I'm just reading what you're typing...


Eh? Seeing that you're making a fair few assumptions on what the specifics of the agreement may or may not be, I'll do the same and hazard that the paid-for service brings the car back in line with the prescribed maintenance schedule, and thus allows for the plan's continuation. Their right to cancel the agreement outright and their likelihood to do so would be products of specifics neither of us have, and that I'm not particularly inclined to go digging for. Bottom line is 5,000km overdue is silly.

To charge for the overdue service yet continue the plan is likely a concession made in the interest of customer relations. They'd by wholly within their rights to summarily cancel the plan instead, which is what I'd hope they would do when an obnoxious clown comes moaning after servicing his car 5,000km late.

For the moment, lets agree to disagree. Funnily enough, my car sent BMW a message last week saying it needed an oil change and a micro-filter (aw, cute), so will have chat with them about this when I take it in. Just for interest sake.

Don't drag me into your lover's quarrel.

We have massive amounts of emotion for each other

 

[SauRoNZA]

It was in reference to your "endless moaning" comment - or at least, my interpretation of it

But now that I have answered your question, how about you answer mine, cow herd. Have you been paying parking for your bike in accordance with the terms and conditions?

I pretty much never go to malls and the like that require it, so no I haven't needed to.

At Willowbridge the booms are purposely made shorter for bikes due to Harley Davidson being there and and an abundance of bike parkings because of that which is the only place I've recently been.

 

[Splinter]

I pretty much never go to malls and the like that require it, so no I haven't needed to.

At Willowbridge the booms are purposely made shorter for bikes due to Harley Davidson being there and and an abundance of bike parkings because of that which is the only place I've recently been.

Oh, so from saying previously that you sometimes don't pay for bike parking, you now "haven't needed to".

The truth, it's somewhere out there...

 

[SauRoNZA]

Hey guys, I am not arguing .... I am simply making a point that for some people, the 2 000 km window is tight.

What is it with you guys? Have you no room for others' to express valid points that need consideration without trying to create an issue that does not exist?

We all agree that what OP did was stretching things beyond reason. I was certainly NOT expressing any views on what I did when my vehicles were under warranty either.

No worries.

But the thing is that the window is irrelevant really when the car repeatedly tells you it needs to be serviced.

And if your car doesn't tell you...then you know exactly when it's going to happen.

So it doesn't need to be tight at all. People allow it to become tight.

 

[SauRoNZA]

Oh, so from saying previously that you sometimes don't pay for bike parking, you now "haven't needed to".

The truth, it's somewhere out there...

The comment (yet again from another thread) was related to the once in a blue moon that I do visit a mall for whatever reason.

Since that post and as per your question I haven't had the same situation again...so I have no idea what the **** you expect me to say.

Got nothing to do with true or false and everything to do with regularity.

 

[Splinter]

The comment (yet again from another thread) was related to the once in a blue moon that I do visit a mall for whatever reason.

Since that post and as per your question I haven't had the same situation again...so I have no idea what the **** you expect me to say.

Got nothing to do with true or false and everything to do with regularity.

Oh, from it not having happened it's now once in a blue moon. Maybe if I persist things will change again

 

[SauRoNZA]

You'll drive me to religion.

WHY OH WHY do I engage?

 

[Geoff.D]

No worries.

But the thing is that the window is irrelevant really when the car repeatedly tells you it needs to be serviced.

And if your car doesn't tell you...then you know exactly when it's going to happen.

So it doesn't need to be tight at all. People allow it to become tight.

Yes some do allow the issue to become a problem for sure as illustrated by OP.
My vehicle does nothing to draw my attention to the upcoming service point until the point is reached, THEN it nags all the time.

In the end it is about responsibility.

 

[themba990]

You'll drive me to religion.

WHY OH WHY do I engage?

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