Hi guys,
So to keep it short, I've had numerous high latency problems in the evenings and heavy jitter on my ADSL line.
I stay in the Newlands area in Cape Town. I've reported numerous faults with telkom but nothing.
I asked my ISP to look into it (Cybersmart) and I got the following response: (I sent them a tracert of 3 IP's the left and middle tracert on the screenshot is to IP's that route through the CINX network)
I’ve done a few checks and I’ve taken a look at the trace routes you have provided.
There does appear to be some noise on your line according to a DSL interrogation I have performed. At this point it’s nothing to be too concerned about if your internet connection is not intermittent, but I do advise that you consider having your DSL/POTS filter checked.
The trace routes on the left and middle, route to addresses that pass through cinx, and there are currently no available ports on the current cinx switch so congestion occurs from that point onwards. Also, if you take a look at the trace route in the middle, on the third hop, you’ll notice a high ping time which indicates congestion at the last mile. While this may not always be a high value, keep in mind that there is also currently no available ports at the exchange you are connected to, which means that during peak traffic periods, your exchange will become congested and performance will drop, which Telkom may have failed to mention to you.
The trace route on the right does not route through cinx, and therefore no latency occurs. Unfortunately, your problem with latency when gaming lies mainly with the cinx infrastructure, and is something that is beyond our control.
What I can suggest to you, is to opt for a fibre connection. If you’re interested, let me know, and we’ll advise you further on how to obtain a fibre sevice.
So, with the above said, does anyone have any suggestions what I can do. I love my gaming and this problem is making it extremely difficult for me
I've tried getting telkom to route my connection through a different exchange but haven't been successful yet. They've also, apparently, reset my ports etc...
Anyone?
So to keep it short, I've had numerous high latency problems in the evenings and heavy jitter on my ADSL line.
I stay in the Newlands area in Cape Town. I've reported numerous faults with telkom but nothing.
I asked my ISP to look into it (Cybersmart) and I got the following response: (I sent them a tracert of 3 IP's the left and middle tracert on the screenshot is to IP's that route through the CINX network)
I’ve done a few checks and I’ve taken a look at the trace routes you have provided.
There does appear to be some noise on your line according to a DSL interrogation I have performed. At this point it’s nothing to be too concerned about if your internet connection is not intermittent, but I do advise that you consider having your DSL/POTS filter checked.
The trace routes on the left and middle, route to addresses that pass through cinx, and there are currently no available ports on the current cinx switch so congestion occurs from that point onwards. Also, if you take a look at the trace route in the middle, on the third hop, you’ll notice a high ping time which indicates congestion at the last mile. While this may not always be a high value, keep in mind that there is also currently no available ports at the exchange you are connected to, which means that during peak traffic periods, your exchange will become congested and performance will drop, which Telkom may have failed to mention to you.
The trace route on the right does not route through cinx, and therefore no latency occurs. Unfortunately, your problem with latency when gaming lies mainly with the cinx infrastructure, and is something that is beyond our control.
What I can suggest to you, is to opt for a fibre connection. If you’re interested, let me know, and we’ll advise you further on how to obtain a fibre sevice.
So, with the above said, does anyone have any suggestions what I can do. I love my gaming and this problem is making it extremely difficult for me
I've tried getting telkom to route my connection through a different exchange but haven't been successful yet. They've also, apparently, reset my ports etc...Anyone?
