Cloud Support Engineer - Senior L2 / L3 - Strong Cisco & Linux - Work from Home

[mercenary]

Position Description

We can offer flexible working options, leading edge technology, training opportunities and an opportunity to create your own career path - just some of the benefits of joining our smart, friendly team.

The company is based in Sydney, Australia, and are expanding their follow the sun support model. We are looking for a Support Superstar who is strong in Linux and Networking to join our South African Team. Be a part of this growth, innovation and entrepreneurial Spirit!

Working as an integral part of our Support team, you will be responsible for utilising your strong systems administration and engineering skills to provide world class, proactive service and solutions to our customers.

We are looking for someone has has worked in a support team before, and can work on their own or as a team member successfully.

Daily tasks involve the following;

• System administration of the Company’s and Customers’ hosting and monitoring infrastructure.
• Advanced application stack troubleshooting and escalation (apache, nginx, varnish, tomcat, mysql, php, etc)
• Maintaining Tasks in Bulletproof’s Request Tracking System to the satisfaction of the Support Manager and COO of the Company
• Assistance in the Development of support systems and processes for the Company’s technical operation

Position Requirements

• Linux systems (Ubuntu and/or RHEL based)
• Advanced Networking Configuration on loader balancers, firewalls, switches, vpn concentrators, wafs (F5, Cisco,Checkpoint)
• Version Control Systems (CVS/SVN/GIT)
• Customer and Developer/Partner Support
• Virtual And Physical System Administration (VMWare IBM/Dell/Cisco)
• Exposure to Backup systems (Commvault, Netbackup etc)


Desirable skills

• Knowledge of a public cloud service (AWS,Azure,Rackspace Cloud)
• Exposure to Windows systems
• Application Support (e.g. Sitecore, AEM, Magento)
• OS and Kernel fundamentals
• Advanced troubleshooting (strace, sysdig, tcpdump)

Salary

• R400 000 - R600 000 per year depending on experience

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UPDATED

This position has been filled.

 

[mercenary]

Does anyone have any questions about the role or tips on how to find the best candidate.

The role has alot of perks, WFH, AUD based Salary and awesome trips to the different offices around the world.

 

[itareanlnotani]

No Ansible, Chef, Puppet or similar admin tool knowledge? Tsk.

 

[mercenary]

We use Puppet for internal automation and support our customers using Chef for AWS OpsWorks

 

[mercenary]

Hi Guys,

I have had some response to this but still struggling to find someone with advance linux and networking skills?

Where would be the best place to advertise and find the person we need?

Thanks

 

[Faziki]

Hello mercenary,

I asked my friend if he is interested in this he has flipped a coin on it and it went against this... he has a very good understanding of networking and a Really really good understanding of linux... but yea I wish i could apply but i dont have all the needed experience and qualifications... would love to do something like this but i think you guys need someone that knows his stuff and not someone that needs to be learned.

 

[cguy]

Hello mercenary,

I asked my friend if he is interested in this he has flipped a coin on it and it went against this... he has a very good understanding of networking and a Really really good understanding of linux... but yea I wish i could apply but i dont have all the needed experience and qualifications... would love to do something like this but i think you guys need someone that knows his stuff and not someone that needs to be learned.

It sounds like your friend has solid decision making skills.

 

[Faziki]

It sounds like your friend has solid decision making skills.

haha! yea i told him he reminds me of twoface after he flipped a coin to make this decision