My wife sent the following email to "[email protected]" on 8th August . Today, a lady from Woolworths phoned, saying they had received an email from her. What was it exactly she wanted Woolworths to do? My wife asked her whether she had read the email. She had not, but was just following up. When asked what she could possibly be following up on when she had no knowledge of the contents of the email, she muttered something about this not being her department and hung up the phone.
Such ignorance and atrocious service is amazing for a company like this. You cannot get through to the Head Office. They adamantly resist all complaint calls, saying instead there is an 086 number you can call. When told that the staff there are unhelpful, they simply repeat the number, saying that is all they can offer.
On 22nd July I called the Cavendish Square store to enquire whether a "King Size" electric blanket was in stock. Being advised that it was there, I went to the store, but the staff could not find the product and after 20 mins, some fellow came along and said there was no stock. On advising that the sales person I spoke to said there was, I received a shrug. It was suggested that Blue Route had stock. I asked that they phone Blue Route to find out, and was told they cannot phone other stores.
So I went along to Blue Route to find they also did not have any
I then called the 086 "customer service" line. I was told that unless I had the exact "style number" they could not help and I was to go to a store, ascertain this info and call them back. Not wishing to put up with this nonsense, I hung up the phone.
Do you really expect customers to run around doing your work for you?
The person on the phone was totally disinterested in what I was requesting, saying he had no knowledge of the product. Why do you employ fools who do not know what they are doing?
I then completed am on-line form on 31st July and submitted it. To date no reply has been received.
Is there something I am missing here? Customer service, IMHO should be staffed by people who are knowledgeable about your products and helpful, not giving the impression that they would rather you get off the phone as quickly as possible and stop wasting their time.
In case you do not know what I want to buy, here is a picture of it (except I would like a double one). I purchased one two years and want another. Is that not why Woolworths exists, to sell merchandise?
<pic attached to original mail>
Such ignorance and atrocious service is amazing for a company like this. You cannot get through to the Head Office. They adamantly resist all complaint calls, saying instead there is an 086 number you can call. When told that the staff there are unhelpful, they simply repeat the number, saying that is all they can offer.
On 22nd July I called the Cavendish Square store to enquire whether a "King Size" electric blanket was in stock. Being advised that it was there, I went to the store, but the staff could not find the product and after 20 mins, some fellow came along and said there was no stock. On advising that the sales person I spoke to said there was, I received a shrug. It was suggested that Blue Route had stock. I asked that they phone Blue Route to find out, and was told they cannot phone other stores.
So I went along to Blue Route to find they also did not have any
I then called the 086 "customer service" line. I was told that unless I had the exact "style number" they could not help and I was to go to a store, ascertain this info and call them back. Not wishing to put up with this nonsense, I hung up the phone.
Do you really expect customers to run around doing your work for you?
The person on the phone was totally disinterested in what I was requesting, saying he had no knowledge of the product. Why do you employ fools who do not know what they are doing?
I then completed am on-line form on 31st July and submitted it. To date no reply has been received.
Is there something I am missing here? Customer service, IMHO should be staffed by people who are knowledgeable about your products and helpful, not giving the impression that they would rather you get off the phone as quickly as possible and stop wasting their time.
In case you do not know what I want to buy, here is a picture of it (except I would like a double one). I purchased one two years and want another. Is that not why Woolworths exists, to sell merchandise?
<pic attached to original mail>
