Complaint about Woolworths

You should have just use takealot.com COD, SA retail stores suck, nobody will help you with anything.
 
Electric said:
Yes, and this is why SA is ****ed.
Allowing this mentality to permeate into general South African behavior is a large part of why this country is in massive decline.
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The trouble is, if you complain a lot, and have a lot of complaints on the book at a place like Hellopeter, you run the risk of being insulted and dissed by people such as the owner of prophecy.
 
My wife has, on two occasions at two different Woolies stores, seen content that was past its expiration date, still on the shelves. In fact, they were in front of the fresher content, which was strategically placed at the back.
 
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Surely there are other retailers that sell King Size electric blankets..?
 
If you call them out on bad customer service on their FB page, they will respond and try to rectify your issue.
 
mercurial said:
My wife has, on two occasions at two different Woolies stores, seen content that was past its expiration date, still on the shelves. In fact, they were in front of the fresher content, which was strategically placed at the back.
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I always take the items at the back. It's a habit I got from seeing people sampling deodarants and putting it back on the shelf so I figured why should I pay full price for samples.

Also, you're married? :wtf:

blunomore said:
If you call them out on bad customer service on their FB page, they will respond and try to rectify your issue.
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Hopefully with some dismissals. :twisted:
 
I found a piece of metal wire in my oats the other day. I'm lucky I bit it, otherwise it might have lodged itself in my throat. Not impressed.
 
I had a complaint about the useless service in the Waterfront store, homeware. Staff standing around chatting; rude to my son and so on. I got a couple of emails from them, including a senior person. They took the complaint seriously. I was pleased as these so called managers needed to know that treating a customer poorly can have consequences. I suspected that my son was given this rude treatment because of his age. BTW, I often wondering if inside the business "manager" is known as "license to stand around chatting all day".

Anyway my new gripes - which I will email them are the lack of the specials advertised. Just empty spaces. Then there is a special on Asparagus. Sign says 170g, normal price R24.99; 2 for R10 or so off. I get home I see I was charged full price. But I bought the "Organic Asparagus" (170g) so maybe I bought the wrong ones. But surely, the sign could be more specific?

Then the mass of signs saying "Out of stock" but the item is there on the shelf. But, of course, no prices. What you do? A long line at the registers. Why don't they have a bar code scanner for the customers?

I like Woolworths products but I sometimes get the feeling that they purposely keep you in the dark. :confused:

I am going to copy this and email them. So if my email disappears into a black hole my complaint is out there for everyone to see. When I came back from a recent trip I wrote 3 emails congratulating the staff at various businesses and one complaint (to Woolworths referred to above).

None of the 3 companies getting compliments replied. I have run my own business for over 30 years and every complaint and compliment gets responded to. That is what "Customer Service" means. You know, respond to your customers. And how can you improve your business if you ignore feedback from your customers?
 
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Londo said:
Then the mass of signs saying "Out of stock" but the item is there on the shelf. But, of course, no prices. What you do? A long line at the registers. Why don't they have a bar code scanner for the customers?
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This get's me every time. Why not just leave the freaking price there? If there's nothing there, we can assume there is no stock...

They probably hike the price with every batch, which is why they take the old prices down as they'd not be valid for the new stick :sick:
 
Woolies is the absolute worst when it comes to prices. You see the special stick on the shelf but trust me, unless there's a sale sticker on the actual item, the item is not on special.
Infact often the price goes up but they don't update the shelf prices. Damn useless.

Woolies isn't the only shop to do so either, just the worst of them.
 
The don't even respond to HP complaints **** company.
 
reactor_sa said:
Woolies is the absolute worst when it comes to prices. You see the special stick on the shelf but trust me, unless there's a sale sticker on the actual item, the item is not on special.
Infact often the price goes up but they don't update the shelf prices. Damn useless.

Woolies isn't the only shop to do so either, just the worst of them.
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Something similar happened to me the other day. There were two types of olive oils, both 1l bottles, on the same shelf. One side was marked R100 and the other R140. Took the R100 one got home to find that I had actually taken the wrong one even though it was from the R100 side of the shelf. R40 lesson to pay attention when at the teller.
 
Londo said:
Then there is a special on Asparagus. Sign says 170g, normal price R24.99; 2 for R10 or so off. I get home I see I was charged full price. But I bought the "Organic Asparagus" (170g) so maybe I bought the wrong ones. But surely, the sign could be more specific?
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The 100g Asparagus tips is R10 off if you buy 2 pack at R24.99. The 170g organic asparagus is R24.99 each.
It's all on their website.
 
member2204 said:
The 100g Asparagus tips is R10 off if you buy 2 pack at R24.99. The 170g organic asparagus is R24.99 each.
It's all on their website.
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Just looked at the website. Didn't buy the tips (100g). Got the spears (170g). Sign said "Asparagus R10 off" and "170g". The reason for me thinking the organic asparagus (170g) was R10 off. Didn't look as the weights of the other asparagus offerings. If I had, I would have probably realized that the offer applied to "Asparagus 170g" only.
 
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