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Question of the Day: Did you buy your last car with cash or on a finance plan?
Complaints to HelloPeter.
- Thread starter marco
- Start date
Sensorei
Executive Member
MTN has been screwing up their billing and stealing from lots of people. Luckily I am not one of them but my fiance and 2 of my other friends have had their data bundles reset to 0mb when they still had lots of MB left. My fiance and my one friend's free minutes also disappeared and they suddenly had 0 minutes when there should have been lots left.
Phoning MTN does not help. They deny any error and then overcharge you. So now 4 people in the last week have told me they are going to Vodacom. Why can't MTN operate an honest business? Don't they make enough millions?? Very sad, and Vodacom are no better.
Phoning MTN does not help. They deny any error and then overcharge you. So now 4 people in the last week have told me they are going to Vodacom. Why can't MTN operate an honest business? Don't they make enough millions?? Very sad, and Vodacom are no better.
Yes, mine is also from March. Strange. Go to MTNActive and view your unbilled account and you will see MORE unbilled data from March which was not included in your statement sent to you. Those skipped days are here. This will be included later for a bigger surprise just for you.
I have downloaded and printed my updated billing info that shows the date and how much I have left. If they say I have MB's left, then I have proof and if they bill me over my bundle then the hell with them. I will not pay and I will have legal proof that I had not gone over bundle.
Yeah, just keep printing your bundle info. If you have MB's left then don't pay. Prepaid updates to the second, so if they you have xxx MB's left on contract, then use them. They will then charge you for out of bundle for a few days as always.
What you see is what you use. Stuff them.
What you see is what you use. Stuff them.
Actually this is not proof. Proof will be your account info and your balance on MtnActive website. Print this every 2 to 3 days until they say your MB's are used up.
Legally,this is your proof that you had MB's left and don't need your knees to shake when their lawyers call. Just say "Stuff you this is my proof that I had enough MB's left so why the extra.
retrovader
Well-Known Member
- Joined
- Apr 19, 2009
- Messages
- 113
- Reaction score
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errr. my two cents worth... i honestly feel that mtn WILL lose a lot of customers because of their bad service lately, i for one have absolutely had enough! and oh, do yourself a favour, try find solutions on my broadband, and forget about asking mtn, or using hello peter, i've given up on mtn, 1 less customer!
Legally its not proof - I can dummy up a look-a-like site in couple of hours - put a entry in my HOSTS file - and I'm sorted.
I think the only thing that will hold is phoning some MTN number - speaking to a person - asking them - and then getting a reference number for the call.
robass
Senior Member
Not a conclusive response from MTN .
I cant understand what could possibly take them so long to sort it out , even if they had a thousand complaints and could only sort out 20 a day , surely by now someone or somebody would of posted something positive about MTN . It honestly looks like they dont know what is going on .
I cant understand what could possibly take them so long to sort it out , even if they had a thousand complaints and could only sort out 20 a day , surely by now someone or somebody would of posted something positive about MTN . It honestly looks like they dont know what is going on .
Quote "I'm dreadfully sorry, I really wish I could give you a definite answer as to what the status is and why there are no responses - truth is, I don't know! We were told that they were going through a restructuring process in March and April. Because of the MTN CIP Team's excellent record as our star respondents we cut them some slack, trusting that they'd bounce back... We will endeavour to get to the bottom of this and hopefully we'll soon start seeing responses to all reports again. Regards," End Quote.
Is this why my bill has been backdated with stuffups since March????
Is this why my bill has been backdated with stuffups since March????
My comment at Hello Peter has remained unanswered since the 9th of March.
sand_man
Honorary Master
Could be interesting. MTN need to start being heavily penalized for their gross incompentence. Monetary fines for every complaint on hellopeter.com would be a good start. They possibly one of the worst run and managed institutions in SA and possibly even the WORLD!!! They rack up between 15-20 complaints per day with a complaint to compliment ratio of 14%!!! Disgraceful!!! And when the CEO is questioned his response is, ''there's nothing wrong!!!''. The fish goes off from the head down. If MTN were a Japanese company the CEO would have fallen on his sword years ago...
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Check this complaint, absolutely shocking, and nothing will happen: http://www.hellopeter.com/the_comment.php?id=286625&company=MTN&industryId=&happiness=
Hardly. Stressed-out call centre agent accidently leaves rude voicemail. Big deal.
Imagine working there now, must be like playing in the band on the Titanic.
Hardly. Stressed-out call centre agent accidently leaves rude voicemail. Big deal.
Imagine working there now, must be like playing in the band on the Titanic.
I doubt the call center is stressed - these guys don't give a ****, its just a job. And considering how difficult it is to get fired - why should they worry?
I bet if someone actually speaks to him, it'll become a big department joke.
My last month with MTN just can't end fast enough -worst part is, considering they can't even do a sim swap - they'll probably screw up the port too.