problem with helpdesk is affirmative action - these people there have no bloody clue what the hell they are doing !! i think shaun should head up the helpdesk 24hrs a day - ha ha
If I didn't read the support desk e-mail (which is my job ), I'd get my ass handed to me by my boss and my clients. How WBS support get away with it I dont know. And why does it take 30 mins to get hold of someone? I've phoned twice this week and had to wait on hold for 30 mins for someone.