Computer Supplier negligence

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ld13

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How does the big suppliers like rectron etc handle errors that they make?

I'm sitting with a supplier that informed me (and in turn, I informed my clients) about eg. the RAM limitations on a set of motherboards that they sell. The main limitation was that only Transcend and Patriot RAM work on these boards. We obtained the boards on 13/01 and have yet to get any one of them to successfully POST. The supplier later admitted that the DDR3 support on the boards are a hit and a miss affair after they managed to recreate the problem we've been having using exactly the RAM they said we should.

Since then I've yet to hear a single peep from the supplier in question :(
 
ld13 said:
How does the big suppliers like rectron etc handle errors that they make?

I'm sitting with a supplier that informed me (and in turn, I informed my clients) about eg. the RAM limitations on a set of motherboards that they sell. The main limitation was that only Transcend and Patriot RAM work on these boards. We obtained the boards on 13/01 and have yet to get any one of them to successfully POST. The supplier later admitted that the DDR3 support on the boards are a hit and a miss affair after they managed to recreate the problem we've been having using exactly the RAM they said we should.

Since then I've yet to hear a single peep from the supplier in question :(
Click to expand...

Did you request a RMA?
 
ld13 said:
How does the big suppliers like rectron etc handle errors that they make?

I'm sitting with a supplier that informed me (and in turn, I informed my clients) about eg. the RAM limitations on a set of motherboards that they sell. The main limitation was that only Transcend and Patriot RAM work on these boards. We obtained the boards on 13/01 and have yet to get any one of them to successfully POST. The supplier later admitted that the DDR3 support on the boards are a hit and a miss affair after they managed to recreate the problem we've been having using exactly the RAM they said we should.

Since then I've yet to hear a single peep from the supplier in question :(
Click to expand...

Did you request a RMA?
 
Fulcrum29 said:
Did you request a RMA?
Click to expand...

Not yet. I asked them to recreate the problem and then check the bios version of the batch as the latest bios update specifically mentions a fix for memory issues. That was 9 days ago.
 
MightyQuin said:
RMA this crap and purchase and provide the latest technology to your clients.
Click to expand...

I'm not paying for it. The client wanted to upgrade slowly and over time as he did not have the $$$ to upgrade right this second. A bridge board would allow him to do that so that is the route the client opted for. I am in no position to deny the client that.
 
ld13 said:
I'm not paying for it. The client wanted to upgrade slowly and over time as he did not have the $$$ to upgrade right this second. A bridge board would allow him to do that so that is the route the client opted for. I am in no position to deny the client that.
Click to expand...

How is deploying 775 MB's , "upgrading"?
 
MightyQuin said:
How is deploying 775 MB's , "upgrading"?
Click to expand...

Client does not want to shell out for a new CPU, RAM and a motherboard just to be able to play games again (current motherboard does not like his GFX card). He would rather get some new RAM now that he can use again 12 months down the line when he plans to get a new CPU and motherboard. I'm not going to argue.
 
Get your client's money back and upgrade to a cheap Haswell dual-core chip and a LGA1150 board. That's the only way you're going to get this sorted and end up with something that has a decent local warranty. Or go with a Core i3 chip. Either way, LGA775 is a dead end and has zero support.
 
The following ram work on JW-IP43-L3
Samsung
Hynix 1066 think the 8500u model
Kingston Hyper X 1866
Trancend
Patriot Memory
Also which cpu is your client using as 430 cel cpu's don't work at all with the boards(bus speed issue)
 
ld13 said:
Client does not want to shell out for a new CPU, RAM and a motherboard just to be able to play games again (current motherboard does not like his GFX card). He would rather get some new RAM now that he can use again 12 months down the line when he plans to get a new CPU and motherboard. I'm not going to argue.
Click to expand...

Two things confuses me: if it is only one client why did you buy "boards" and not just "a board"? Secondly, you must realise in ICT the client is not always right. There is a difference between arguing with a client and giving advice. I would strongly advise any client against going this route and if they still insist, tell them to go somewhere else. This is NOT worth the trouble.
 
ld13 said:
J&W. Model JW-IP43-L3. This board is a Socket 775 board with DDR3 slots - kinda abnormal so I asked what the limits are and accepted them as such as it is not odd to see a list of supported CPUs/RAM/etc these days.
Click to expand...

DDR3 on LGA 775 isn't abnormal at all, all of the later boards were DDR3. In fact, I don't know of any P43/P45/X48 boards offhand that used DDR2.

Rickster said:
Never heard of this J&W brand, why are suppliers still selling 775 boards?
Click to expand...

J&W is a company focused squarely on entry level, much like ECS or ASRock a decade ago. They're pretty crap, but not terrible. I know that they support more than just two brands of RAM though, I've had quite a few go through my hands.

@OP, what RAM are you trying to use?
 
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