Connecting with 3G through VPN to work network

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Iam3G

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A customer is having trouble connecting with his 3G to his work network. When connecting through VNC viewer, it throws an error "Unable to connect to host: Connection Refused (10061).

The APN was first set to internet. Changed it to internetvpn. Does the internetvpn APN need to be activated on the customers line? Or am i missing something??
 
This is what the Log File reveals:

8-17: 11:47:57.765 Interface added: 10.60.85.40/255.0.0.0 on MODEM "HUAWEI Mobile Connect - 3G Modem".
8-17: 11:48:01.109 My Connections\Office - Using cached address. (Hostname=timsw.dyndns.org) (IP ADDR=41.240.80.97)
8-17: 11:48:01.109 My Connections\Office - Attempting to resolve Hostname (timsw.dyndns.org)
8-17: 11:48:02.281
8-17: 11:48:02.281 My Connections\Office - Initiating IKE Phase 1 (Hostname=timsw.dyndns.org) (IP ADDR=41.240.80.97)
8-17: 11:48:02.296 My Connections\Office - SENDING>>>> ISAKMP OAK MM (SA, VID 2x)
8-17: 11:48:17.296 My Connections\Office - message not received! Retransmitting!
8-17: 11:48:17.296 My Connections\Office - SENDING>>>> ISAKMP OAK MM (Retransmission)
8-17: 11:48:32.296 My Connections\Office - message not received! Retransmitting!
8-17: 11:48:32.296 My Connections\Office - SENDING>>>> ISAKMP OAK MM (Retransmission)
8-17: 11:48:47.296 My Connections\Office - message not received! Retransmitting!
8-17: 11:48:47.296 My Connections\Office - SENDING>>>> ISAKMP OAK MM (Retransmission)
8-17: 11:49:02.296 My Connections\Office - Exceeded 3 IKE SA negotiation attempts
8-17: 11:51:47.812 Interface lost: 10.60.85.40
8-17: 11:51:47.812 Filter table loaded.
8-17: 11:51:47.812 No Interfaces detected.
8-17: 11:53:37.812 Remote access device 'HUAWEI Mobile Connect - 3G Modem' removed.

What does this mean?
 
this on is a bit difficult to troubleshoot. It might be a port issue, but also I have been unable to use the VPN APN since early last night
 
LOL @ your signature. Funny. You've been unable to use it since last night, this customer has never been able to use it.
 
Iam3G said:
This is what the Log File reveals:

8-17: 11:47:57.765 Interface added: 10.60.85.40/255.0.0.0 on MODEM "HUAWEI Mobile Connect - 3G Modem".
8-17: 11:48:01.109 My Connections\Office - Using cached address. (Hostname=timsw.dyndns.org) (IP ADDR=41.240.80.97)
8-17: 11:48:01.109 My Connections\Office - Attempting to resolve Hostname (timsw.dyndns.org)
8-17: 11:48:02.281
8-17: 11:48:02.281 My Connections\Office - Initiating IKE Phase 1 (Hostname=timsw.dyndns.org) (IP ADDR=41.240.80.97)
8-17: 11:48:02.296 My Connections\Office - SENDING>>>> ISAKMP OAK MM (SA, VID 2x)
8-17: 11:48:17.296 My Connections\Office - message not received! Retransmitting!
8-17: 11:48:17.296 My Connections\Office - SENDING>>>> ISAKMP OAK MM (Retransmission)
8-17: 11:48:32.296 My Connections\Office - message not received! Retransmitting!
8-17: 11:48:32.296 My Connections\Office - SENDING>>>> ISAKMP OAK MM (Retransmission)
8-17: 11:48:47.296 My Connections\Office - message not received! Retransmitting!
8-17: 11:48:47.296 My Connections\Office - SENDING>>>> ISAKMP OAK MM (Retransmission)
8-17: 11:49:02.296 My Connections\Office - Exceeded 3 IKE SA negotiation attempts
8-17: 11:51:47.812 Interface lost: 10.60.85.40
8-17: 11:51:47.812 Filter table loaded.
8-17: 11:51:47.812 No Interfaces detected.
8-17: 11:53:37.812 Remote access device 'HUAWEI Mobile Connect - 3G Modem' removed.

What does this mean?
Click to expand...

Check a few things:

1) Does the remote site still resolve to the right IP? (flush your DNS cache, if need be)
2) Is the remote site up? Can you ping it?
3) Local firewall settings?

4) Lastly, try with the internetvpn apn. The above log shows you're using the internet apn.
 
vodacom3g said:
Check a few things:

1) Does the remote site still resolve to the right IP? (flush your DNS cache, if need be)
2) Is the remote site up? Can you ping it?
3) Local firewall settings?

4) Lastly, try with the internetvpn apn. The above log shows you're using the internet apn.
Click to expand...

With your help v3g, i could actually learn something today.

1. How do i flush my DNS cache? And how will i know how the remote site resolves to the right IP?

2. Pinged remote site, request timed out(this must obviously where the problem lies, but i doubt the site is down).

3. Windows Firewall Disabled, Disables Firewall in Bitdefender, makes no difference.

4. How can you see i've used the "internet" APN? I was instructed by a 155 consultant to also try the "internet" APN after we failed to get it going with the "intervpn" APN. He also said that the APN should be put as "InternetVPN.

Here's the log i just saved after connecting with the "internetvpn":

8-17: 13:25:43.843 Interface added: 196.46.174.203/255.255.255.0 on MODEM "HUAWEI Mobile Connect - 3G Modem".
8-17: 13:30:05.328 My Connections\Office - Using cached address. (Hostname=timsw.dyndns.org) (IP ADDR=41.240.80.97)
8-17: 13:30:05.328 My Connections\Office - Attempting to resolve Hostname (timsw.dyndns.org)
8-17: 13:30:06.484
8-17: 13:30:06.484 My Connections\Office - Initiating IKE Phase 1 (Hostname=timsw.dyndns.org) (IP ADDR=41.240.80.97)
8-17: 13:30:06.484 My Connections\Office - SENDING>>>> ISAKMP OAK MM (SA, VID 2x)
8-17: 13:30:21.484 My Connections\Office - message not received! Retransmitting!
8-17: 13:30:21.484 My Connections\Office - SENDING>>>> ISAKMP OAK MM (Retransmission)
8-17: 13:30:36.484 My Connections\Office - message not received! Retransmitting!
8-17: 13:30:36.484 My Connections\Office - SENDING>>>> ISAKMP OAK MM (Retransmission)
8-17: 13:30:51.484 My Connections\Office - message not received! Retransmitting!
8-17: 13:30:51.484 My Connections\Office - SENDING>>>> ISAKMP OAK MM (Retransmission)
8-17: 13:31:06.484 My Connections\Office - Exceeded 3 IKE SA negotiation attempts
8-17: 13:31:13.890 Interface lost: 196.46.174.203
8-17: 13:31:13.890 Filter table loaded.
8-17: 13:31:13.906 No Interfaces detected.

Awaiting feedback v3g.
 
8-17: 13:25:43.843 Interface added: 196.46.174.203/255.255.255.0 on MODEM "HUAWEI Mobile Connect - 3G Modem".
8-17: 13:30:05.328 My Connections\Office - Using cached address. (Hostname=timsw.dyndns.org) (IP ADDR=41.240.80.97)
8-17: 13:30:05.328 My Connections\Office - Attempting to resolve Hostname (timsw.dyndns.org)
8-17: 13:30:06.484
8-17: 13:30:06.484 My Connections\Office - Initiating IKE Phase 1 (Hostname=timsw.dyndns.org) (IP ADDR=41.240.80.97)
8-17: 13:30:06.484 My Connections\Office - SENDING>>>> ISAKMP OAK MM (SA, VID 2x)
8-17: 13:30:21.484 My Connections\Office - message not received! Retransmitting!
8-17: 13:30:21.484 My Connections\Office - SENDING>>>> ISAKMP OAK MM (Retransmission)
8-17: 13:30:36.484 My Connections\Office - message not received! Retransmitting!
8-17: 13:30:36.484 My Connections\Office - SENDING>>>> ISAKMP OAK MM (Retransmission)
8-17: 13:30:51.484 My Connections\Office - message not received! Retransmitting!
8-17: 13:30:51.484 My Connections\Office - SENDING>>>> ISAKMP OAK MM (Retransmission)
8-17: 13:31:06.484 My Connections\Office - Exceeded 3 IKE SA negotiation attempts
8-17: 13:31:13.890 Interface lost: 196.46.174.203
8-17: 13:31:13.890 Filter table loaded.
8-17: 13:31:13.906 No Interfaces detected.

Wait, i think i pinged the wrong IP. They one in bold i just pinged now. Got a response from it.
 
Dont know if it will help,

I vpn with internet as the apn. We use a dedicated device "Firepass" for vpn connections. It works with no issues. Is your issue not maybe with VNC Viewer ?

You flush your dns with "ipconfig -flushdns" then "ipconfig -registerdns"

ipconfig /? will give you alot of options.
 
Cujo said:
Dont know if it will help,

I vpn with internet as the apn. We use a dedicated device "Firepass" for vpn connections. It works with no issues. Is your issue not maybe with VNC Viewer ?

You flush your dns with "ipconfig -flushdns" then "ipconfig -registerdns"

ipconfig /? will give you alot of options.
Click to expand...

This is a customers setup. He has NETGEAR ProSafe VPN Client. And VNC Viewer 4.

Everything has been setup.

The instructions show that he must first connect to the NETGEAR one. The VNC. But it doesnt connect to either one.

The IT guys at his work says the problem lies by us, and it clearly isnt.

What happens when the DNS is flushed?
 
Basically clears the dns cache on the local pc.
 
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