Reference ID : STT000000004383
Failure Type : Network Failure
Problem Description : Barrack Street ESR 2- Link down Impact : All customers connecting to Barrack street ESR 2 will experience connectivity problems.
Time Down : 7 Nov, 2005 at 09:00:00 (SAT) Time Up : None Sites : Cape Town Services Affected : All customers Update Description : Our technicians are busy investigating.
Reference ID : STT000000004383
Failure Type : Network Failure
Problem Description : Barrack Street ESR 2- Link down Impact : All customers connecting to Barrack street ESR 2 will experience connectivity problems.
Time Down : 7 Nov, 2005 at 09:00:00 (SAT) Time Up : None Sites : Cape Town Services Affected : All customers Update Description : Our Tier 2 technicians are currently investigating.
Reference ID : STT000000004383
Failure Type : Network Failure
Problem Description : Barrack Street ESR 2- Link down Impact : All customers connecting to Barrack street ESR 2 will experience connectivity problems.
Time Down : 7 Nov, 2005 at 09:00:00 (SAT) Time Up : 7 Nov, 2005 at 10:35:00 (SAT) Sites : Cape Town Services Affected : All customers Resolution Description : Router software reloaded.
Cause of Failure : Router software crashed.