Convince Vodacom things aren't working correctly?

[Dolby]

Many have said dial 155, but how do you convince them that there is really something wrong?

Maybe its a lack of 'report a fault' option?

Anyway, my brother lives 400m away in another complex & phones me yesterday at 18.00 to see whether I had 3G signal as his phone had no 3G. I told him to try his HSDPA modem which picked up no 3G either - only GPRS. I decided to go my study and try the sam thing and again, no 3G. I guessed the tower was at fault but assumed Vodacom were working on it.

I tried 4hrs later and STILL dead. I decided to try this magical data 155 number that everyone talks about. As the option doesn't exist, I pressed random buttons to eventually speak to a person. I was told there was nothing wrong in Randpark Ridge. I tried telling them no 3G devices were actually getting a signal - but was still told the network is clear. I was asked if I wanted to log a call, but what's the point? Last time I did that I got a call 24hrs later to tell me things work now.

I went to bed, woke up & decided to try again now. Still no 3G ... 16 hours later *sigh*

What must I do to get things going? Log the call and wait a few days? Nothing? Dial another number?

Please help

 

[aadil-old]

Vodacom wouldn't realise the if the V in Vodacom was stolen from their head office let alone any network errors.

Their call centre agents are useless. They don't know whta's going on with their own network. Do Vodacom have network notices? If yes, do their Call centre agents read them? From personal experience, I'd say no.

I agree, they should hae a fault reporting option.

Until then, I'd say be a good semaritan and log the error, just so they hae something on their system.

 

[Dolby]

Follow up :

I phoned & decided to log the call waiting 24 hours. I actually received a call back in 5 minutes telling me the power outage yesterday (8hrs due to cable theft) caused it? Not sure how or why - but they know of it now.

She said they're working on it

 

[Iam3G]

Many have said dial 155, but how do you convince them that there is really something wrong?

Maybe its a lack of 'report a fault' option?

Anyway, my brother lives 400m away in another complex & phones me yesterday at 18.00 to see whether I had 3G signal as his phone had no 3G. I told him to try his HSDPA modem which picked up no 3G either - only GPRS. I decided to go my study and try the sam thing and again, no 3G. I guessed the tower was at fault but assumed Vodacom were working on it.

I tried 4hrs later and STILL dead. I decided to try this magical data 155 number that everyone talks about. As the option doesn't exist, I pressed random buttons to eventually speak to a person. I was told there was nothing wrong in Randpark Ridge. I tried telling them no 3G devices were actually getting a signal - but was still told the network is clear. I was asked if I wanted to log a call, but what's the point? Last time I did that I got a call 24hrs later to tell me things work now.

I went to bed, woke up & decided to try again now. Still no 3G ... 16 hours later *sigh*

What must I do to get things going? Log the call and wait a few days? Nothing? Dial another number?

Please help

By pressing the random buttons, you got through to a person who didnt actually know what was going on.

And on the contrary, the option does exist... Its option 3 for help with a Data Card and 3G Modem etc. etc.

If you had spoken to a guy in that department, he would probably have been more informed.

Meaning(for example), if you had chosen option 5, which is for account queries, and you asked the consultant to help you setup your email, that person wouldn't have a clue as how to do so. Which at that point they would've put you through to the right department.

You could've also have asked the person you were speaking to find out for you.

 

[Dolby]

'Help with a data card / modem' is different to 'report a fault' in my eyes

Anyway - the lady did try assist by telling me the network was 100% after checking. Perhaps my random numbers reached the right person afterall?

 

[Iam3G]

'Help with a data card / modem' is different to 'report a fault' in my eyes

Anyway - the lady did try assist by telling me the network was 100% after checking. Perhaps my random numbers reached the right person afterall?

Well, your Data Card/Modem was not picking up 3G afterall, thus you needed help with it

 

[vodacom3g]

I agree with Iam3G on this one, best bet would to make as if your data card is not working (actually WAS not working) and rather go through the process with the agent.

The problem with too many options on the IVR is that you don't want to listen to a hundred options either. IVR configuration is quite a science to balance functionality with human nature.

Always insist on logging a call, it's your democratic right!

 

[Dolby]

*beats chest* yeeeah!

 

[dex_10]

Many have said dial 155, but how do you convince them that there is really something wrong?

Maybe its a lack of 'report a fault' option?

Anyway, my brother lives 400m away in another complex & phones me yesterday at 18.00 to see whether I had 3G signal as his phone had no 3G. I told him to try his HSDPA modem which picked up no 3G either - only GPRS. I decided to go my study and try the sam thing and again, no 3G. I guessed the tower was at fault but assumed Vodacom were working on it.

I tried 4hrs later and STILL dead. I decided to try this magical data 155 number that everyone talks about. As the option doesn't exist, I pressed random buttons to eventually speak to a person. I was told there was nothing wrong in Randpark Ridge. I tried telling them no 3G devices were actually getting a signal - but was still told the network is clear. I was asked if I wanted to log a call, but what's the point? Last time I did that I got a call 24hrs later to tell me things work now.

I went to bed, woke up & decided to try again now. Still no 3G ... 16 hours later *sigh*

What must I do to get things going? Log the call and wait a few days? Nothing? Dial another number?

Please help

I can also agree on this matter 100% It is really useless speaking to 155. They don't have a clue as to what is going on and their 24hrs starts over and over again each time I make a call. Oh yes and these days it's easy, two of them has already blamed it on load shedding even though there was no load shedding in my area and I think in the whole country during the recent holidays.

These days it seems like it's a privilege to have a 3G signal and not a right anymore(even for paying 3g/HSDPA customers with R49 opt-in included).

I am just waiting until the end of this month for the account run and if nothing has improved it's goodbye Vodacom for me. There are other networks out there.

Enough is enough!!!!!