Cool Ideas Fibre ISP – Feedback Thread 3

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20% increase on the openserve 10/5 package (R499 to R599) , but mindthespeed offers same at R460. I have no desire to switch but that is a significant difference so need to consider it.
 
GrootBaas said:
20% increase on the openserve 10/5 package (R499 to R599) , but mindthespeed offers same at R460. I have no desire to switch but that is a significant difference so need to consider it.
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Question how many providers left lower than 499 ?
What chance mind the speed increase pricing in a few months?
 
GrootBaas said:
20% increase on the openserve 10/5 package (R499 to R599) , but mindthespeed offers same at R460. I have no desire to switch but that is a significant difference so need to consider it.
Click to expand...
Yea and you got Mweb for 10/2 at R399 - they should look into offering this type of product if i was on Openserve and got hit with that increase i would leave as well sadly :/
 
Realistically everyone on the Openserve network offering true uncapped/no FUP services at the rates similar to ours are doing so at a loss with IPC fees as they are. It's a limited market so to get market share you sell the products at a loss for a while.

Everyone is doing this in hedging that IPC rates are going to drop or fall away long term, realistically the next IPC drop will be at Openserves next financial year end which is expected to be around 10% or so.

Even with the 10% factor as things are it would be running at a loss, and with the way Openserve/ The Telkom group are cutting jobs to save money I dont see IPC falling away for a long time.

Here is an example inquiry from one of the larger ISPs:

Using xxx as an example, the monthly loss on Openserve fibre is approximately 10% of revenue.
•
For every R1m revenue, xxx loses approximately R100,000.
•
The loss is even more if we take into account:
•
Overheads and employee costs.
•
Subsidies on installation and activation costs.
•
International bandwidth costs
•
At a high level, for every R1m revenue on Openserve fibre, we incur costs of approximately:
•
R550,000 on line rentals.
•
R550,000 on IP Connect.
•
Why do we sell Openserve fibre below cost?
•
To remain competitive in the market against Telkom Retail and other ISPs.
•
To ensure clients have a decent fibre experience (we cannot manage IP Connect unreasonably).
•
In expectation of IP Connect decreases which should be inevitable BUT have been too little too late
 
Reaper84 said:
I’m having a similar issue in PE on Frogfoot. Logged a ticket . COOL-20200202-372581. I find if I change my DNS settings it fixes it for a few hours . Strange as while the router shows disconnected I can still tracert to websites.
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@PBCool can you please check this ticket out when you get a chance. Not sure if this is line or router related. Keeps dropping and is causing endless frustration with the family. They are not impressed that our old vdsl line was more stable.
 
Reaper84 said:
@PBCool can you please check this ticket out when you get a chance. Not sure if this is line or router related. Keeps dropping and is causing endless frustration with the family. They are not impressed that our old vdsl line was more stable.
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Sure will do
 
Reaper84 said:
@PBCool can you please check this ticket out when you get a chance. Not sure if this is line or router related. Keeps dropping and is causing endless frustration with the family. They are not impressed that our old vdsl line was more stable.
Click to expand...
Which router are you using?
 
PBCool said:
Excuse me? I didn't say it was possible today, I said I would try for you.
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You should try keeping clients in the loop. It goes a long way. Also you were pretty useless. I can't even thank you for trying because you gave no indication that you were doing anything.
 
PBCool said:
Realistically everyone on the Openserve network offering true uncapped/no FUP services at the rates similar to ours are doing so at a loss with IPC fees as they are. It's a limited market so to get market share you sell the products at a loss for a while.

Everyone is doing this in hedging that IPC rates are going to drop or fall away long term, realistically the next IPC drop will be at Openserves next financial year end which is expected to be around 10% or so.

Even with the 10% factor as things are it would be running at a loss, and with the way Openserve/ The Telkom group are cutting jobs to save money I dont see IPC falling away for a long time.

Here is an example inquiry from one of the larger ISPs:

Using xxx as an example, the monthly loss on Openserve fibre is approximately 10% of revenue.
•
For every R1m revenue, xxx loses approximately R100,000.
•
The loss is even more if we take into account:
•
Overheads and employee costs.
•
Subsidies on installation and activation costs.
•
International bandwidth costs
•
At a high level, for every R1m revenue on Openserve fibre, we incur costs of approximately:
•
R550,000 on line rentals.
•
R550,000 on IP Connect.
•
Why do we sell Openserve fibre below cost?
•
To remain competitive in the market against Telkom Retail and other ISPs.
•
To ensure clients have a decent fibre experience (we cannot manage IP Connect unreasonably).
•
In expectation of IP Connect decreases which should be inevitable BUT have been too little too late
Click to expand...
Thanks for the insight. Feedback like this, keeping customers informed, will make me stick around for now.
 
Raz00m said:
You should try keeping clients in the loop. It goes a long way. Also you were pretty useless. I can't even thank you for trying because you gave no indication that you were doing anything.
Click to expand...
Our connect team doesn't work on Sundays so I was reaching out to staff to see if we could make a plan for you. Unfortunately no one was able to assist, the customer creation process is not as simple as it used to be with the new Vumatel portal. Have you tried connecting setting to DHCP and going to HTTPS://shop.vumatel.co.za by chance?
 
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