Cool Ideas Fibre ISP – Feedback Thread 5

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Looking better this morning - but recent stability is becoming worrying, and seems that is fine during the day, but lt the sun set or weekend arrive and all hell breaks loose :-(

And last night when I could not stream a thing, youtube stuttering and I had to switch to vodacom to log a call with cool ideas ...

This took me right back to my days on the RAIN 5G network :crying:

MNF - Centurion - wired test - 500Mbps account

1695839648361.png
 
SolidState said:
Looking better this morning - but recent stability is becoming worrying, and seems that is fine during the day, but lt the sun set or weekend arrive and all hell breaks loose :-(

And last night when I could not stream a thing, youtube stuttering and I had to switch to vodacom to log a call with cool ideas ...

This took me right back to my days on the RAIN 5G network :crying:

MNF - Centurion - wired test - 500Mbps account

View attachment 1593888
Click to expand...

Where exactly in Centurion?
 
SolidState said:
Looking better this morning - but recent stability is becoming worrying, and seems that is fine during the day, but lt the sun set or weekend arrive and all hell breaks loose :-(

And last night when I could not stream a thing, youtube stuttering and I had to switch to vodacom to log a call with cool ideas ...

This took me right back to my days on the RAIN 5G network :crying:

MNF - Centurion - wired test - 500Mbps account

View attachment 1593888
Click to expand...
MFN is a different story at the moment, so we are awaiting feedback from them. Seems like they are having congestion in the evenings.
 
Nikaidoboss said:
www.speedtest.net

Speedtest by Ookla - The Global Broadband Speed Test

Use Speedtest on all your devices with our free desktop and mobile apps.
www.speedtest.net www.speedtest.net
Skipped router completely and connected to ONT+Dial-UP Connection
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 154.0.0.120 - 24 | 43 | 33 | 2 | 5 | 15 | 3 |
| 100.99.1.225 - 14 | 51 | 44 | 1 | 5 | 14 | 4 |
| 154.0.0.48 - 24 | 43 | 33 | 2 | 5 | 29 | 4 |
| 100.98.1.177 - 24 | 43 | 33 | 169 | 196 | 243 | 218 |
| 100.98.1.102 - 14 | 52 | 45 | 169 | 214 | 242 | 169 |
| be20.asr01.thn.as20860.net - 16 | 50 | 42 | 169 | 208 | 242 | 187 |
| po201.dc9core1.as20860.net - 7 | 65 | 61 | 171 | 210 | 280 | 171 |
| 94.zone.4.r.dc9.redstation.co.uk - 13 | 54 | 47 | 173 | 212 | 266 | 176 |
| queen.cisp.co.za - 11 | 59 | 53 | 172 | 201 | 276 | 175 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Click to expand...
HI, I see our Support team followed up last night, We will follow up again this morning and let you know once further feedback is received.
 
PBCool said:
MFN is a different story at the moment, so we are awaiting feedback from them. Seems like they are having congestion in the evenings.
Click to expand...
Just had a call regarding this log : #COOL-20230927-1470347

Some interesting observations.
Apparently you aware of some issues between yourself and metrofiber and there will be some change regarding this tonight ?

Then asked about disconnects I have been experiencing - and had one around 8:30, I was then told that my line has been up for the part 12 hours - this cannot be - as I restarted the whole setup 2 times last night (and I mean power off the router and the ont for a min of 10 seconds), and due to me working from home I also restarted this morning (power everything off and then on again).

Well - how is your system reporting me online for 12 hours if my whole system was turned off completely 3 times during that 12 hours ?
 
SolidState said:
Just had a call regarding this log : #COOL-20230927-1470347

Some interesting observations.
Apparently you aware of some issues between yourself and metrofiber and there will be some change regarding this tonight ?

Then asked about disconnects I have been experiencing - and had one around 8:30, I was then told that my line has been up for the part 12 hours - this cannot be - as I restarted the whole setup 2 times last night (and I mean power off the router and the ont for a min of 10 seconds), and due to me working from home I also restarted this morning (power everything off and then on again).

Well - how is your system reporting me online for 12 hours if my whole system was turned off completely 3 times during that 12 hours ?
Click to expand...
Hmm I'm not sure your history clearly shows sessions dropping.

Regarding the change this evening I am not sure about. I will follow up.Screenshot_20230928_101141_Chrome.jpg
 
SolidState said:
Just had a call regarding this log : #COOL-20230927-1470347

Some interesting observations.
Apparently you aware of some issues between yourself and metrofiber and there will be some change regarding this tonight ?

Then asked about disconnects I have been experiencing - and had one around 8:30, I was then told that my line has been up for the part 12 hours - this cannot be - as I restarted the whole setup 2 times last night (and I mean power off the router and the ont for a min of 10 seconds), and due to me working from home I also restarted this morning (power everything off and then on again).

Well - how is your system reporting me online for 12 hours if my whole system was turned off completely 3 times during that 12 hours ?
Click to expand...
Hi, I have spoken with our support, as there could have been miscommunication
I have asked someone to call you back. The issue with MFN has been reported and we are awaiting feedback, as it appears to be congestion related.

Would you be able to do a speedtest/MTR Via Dial up now, and then again this evening for comparison?
 
PBCool said:
Hmm I'm not sure your history clearly shows sessions dropping.

Regarding the change this evening I am not sure about. I will follow up.View attachment 1593948
Click to expand...
Its the feedback from your support - from my side I know my connection is dropping - hence me querying it.
No idea why I was told my connection is up for 12 hours...
 
CoolEscalator said:
Hi, I have spoken with our support, as there could have been miscommunication
I have asked someone to call you back. The issue with MFN has been reported and we are awaiting feedback, as it appears to be congestion related.

Would you be able to do a speedtest/MTR Via Dial up now, and then again this evening for comparison?
Click to expand...
Will do a MTR, when I get a gap during the day, and will also do one tonight for you.
I suspect the trace will be clean during the day.

Any specific destination you want the trace to ?

P.S. it's not a daily occurrence - it was especially bad over the weekend, and then last night was a complete horror show.
 
SolidState said:
Will do a MTR, when I get a gap during the day, and will also do one tonight for you.
I suspect the trace will be clean during the day.

Any specific destination you want the trace to ?
Click to expand...
Much appreciated thank you,
Local would be best ,(8.8.8.8 ) and via Dial up if possible.
 
@PBCool @CoolEscalator

Did the speedtest and winmtr as requested - looks clean to me.
Did the tests both as dailup - direct to ONT and also via my lan - so nothing on lan affecting the results from what I see.


Dailup
28 sep 2023 - winmtr(Dailup).PNG
28 sep 2023 - speedtest(Dailup).PNG


Lan
28 sep 2023 - winmtr(lan).PNG
28 sep 2023 - speedtest(lan).PNG
 
Last edited:
H
TH3J0K3R said:
Anyone else completely down?

Marlands, Germiston.
Vuma trenched.
Click to expand...
Hi, I see there is a network incident from 12:37pm confirmed by Vumatel.

Affected City / Cities
Germiston

Affected Suburb/s
Germiston Zone 2;Germiston Zone 3;Germiston Zone 4;Germiston Zone 5;Germiston Zone 6

There is quite a substantial amount of affected streets mentioned as well, could likely be related
 
CoolEscalator said:
H

Hi, I see there is a network incident from 12:37pm confirmed by Vumatel.

Affected City / Cities
Germiston

Affected Suburb/s
Germiston Zone 2;Germiston Zone 3;Germiston Zone 4;Germiston Zone 5;Germiston Zone 6

There is quite a substantial amount of affected streets mentioned as well, could likely be related
Click to expand...
Yea almost certainly related.
Now the wait begins.

Thanks for the quick reply.
 
TH3J0K3R said:
Yea almost certainly related.
Now the wait begins.

Thanks for the quick reply.
Click to expand...
No problem at all, Latest feedback below/ Root cause:

Thu 28th September 2023 - 16:11:13
Technicians are on site localising the fault
Thu 28th September 2023 - 12:47:18
The municipality guys were cutting down the trees and they cut out some of the tubes on the link cable.
Thu 28th September 2023 - 12:37:57
Technicians are on site tracing faults
 
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