Cool Ideas Fibre ISP – Feedback Thread 5

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anyone else having issues on openserve today? My 100mb/s service is going at under 1mb/s today and disconnecting
 
labratza said:
Hi @CoolEscalator @PBCool

Cable guys have pulled the cable, they only just finished about 10 min ago now and now they sayaing that need to get another team out here to Splice, How long is that going to take. It is another day of productivity I have lost and this is not on. they Need to hurry up and get here and finish the job. When asked the guys laying the cable they were very reluctant on giving a time frame when they guys will be here
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Hi @labratza, please be advised we have been following up with vumatel, and they advised us it will be sorted today.
 
nelis said:
anyone else having issues on openserve today? My 100mb/s service is going at under 1mb/s today and disconnecting
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Good day @nelis. May you please kindly PM us your details for our support team to assist with investigating further on the matter at hand.
 
labratza said:
Same Story all the time. and What is the answer to the 2nd part of the question? what compinsation do we get for paying for 10 days service and receiving 0 days service?
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Seeing as it's vuma's line shouldn't you be asking them? See why our FNO model sucks when they hide behind ISPs?
 
labratza said:
Same Story all the time. and What is the answer to the 2nd part of the question? what compinsation do we get for paying for 10 days service and receiving 0 days service?
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@labratza,please note we will raise this with our relevant team to provide feedback regarding the compensation.
 
abudabi said:
Seeing as it's vuma's line shouldn't you be asking them? See why our FNO model sucks when they hide behind ISPs?
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I wish I could ask Vuma Directly I really wish then I could cut out the middle man but you can not call them directly as they closed there call center roughly 2 years ago think it was just after Lockdown or just before. No one can provide a number that I can contact them, If someone could provide me with a number then I will not bug Cool Ideas anymore
 
abudabi said:
Is the mailfw1.cisp.co.za port 587 SMTP Server still open for CISP customers? I've submitted a telnet test msg which was accepted but it's not been delivered.
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@PBCool Is this server still operational? Can I use it as an authenticated mail relay from another network ? I just need a small amount of emails :notworthy:
 
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labratza said:
I wish I could ask Vuma Directly I really wish then I could cut out the middle man but you can not call them directly as they closed there call center roughly 2 years ago think it was just after Lockdown or just before. No one can provide a number that I can contact them, If someone could provide me with a number then I will not bug Cool Ideas anymore
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You are getting tiresome. ++
 
@Slamz

The cudy routers are really jutt.
I had the exact same issue on my 1GB line. Spoke to coolideas, they sent through an Archer D5 and the issue went away for me. Probably a good idea to make sure the problem isn't somewhere else though.
Try a different lan cable for starters, then try a different machine/laptop/pc etc to be triple sure. If that doesn't work hit CISP up, they'll send through an Archer after collecting the Cudy from ya. (At least that resolved my speed issue when I first signed up).
Edit: Wifi is not great though (but I don't think these routers of 1gb wifi) I only get 300mbs on wireless. Cabled I'm fine tho
 
Slamz said:
shew... i like this rodent lol... hats off to you for this...

so i have an issue, been battling with your team since i've signed up in Jan, im on the 500/200 package with you guys and till now im only getting 300mbps download. i've spoken to so many of your guys and they really are clueless and cant help...

so someone said they going to get someone else to call me this evening, lets see if they help, if not, i'll send you a msg to assist coz eveyrtime i speak to someone at CI, i have to do a speedtest through LAN, i dont mind at all, but i mean every single time and thats the only thing they ask my to do, then no feedback from them.

i'd really like to get my full speeds, heck, even 90% of it would be great
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Slamz said:
#COOL-20230310-1155246 2nd one

#COOL-20230309-1154717 - 1st one

Thanks
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HI @Slamz Thank you for providing you reference
I have escalated internally for you. We will provide feedback once received.
 
My line has had multiple disconnects, something is really off at the moment, KZN trenched Vuma. Download speed shot to hell, local pings high.
 
SHANRSA said:
My line has had multiple disconnects, something is really off at the moment, KZN trenched Vuma.
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Huge problems with Vuma Villages in PMB at the moment, I suspect it's related to DFA backhaul again.

1678725529163.png

EDIT: Suddenly fixed itself lol.
 
Satedah said:
Edit: Wifi is not great though (but I don't think these routers of 1gb wifi) I only get 300mbs on wireless. Cabled I'm fine tho
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I had a 500/250 like with Openserve, and received about 520 mbps via 5G on my cudy via Laptop. My mobile could only do 300mbps max (A22)

I tested on another family members phone (s20 ultra) and they managed to get around 520mbps via 5G on the cudy as well.

I now have a 1G line at a new premise, and also getting around 530- 550 mbps connected to an access point over wireless (also a Cudy) so seems like the Cudy maxes out at around 500-550 ish over wireless.

But regarding what you said, my phone could only handle 300, whereas a much newer phone and laptop got much better speeds on 5G, so might be your device that is limited over wifi (M.2 wifi adapter might be due for an upgrade if you are limited to 300mbps on your laptop)

EDIT: This was just max recorded speeds, obv not getting that consistently lol
 
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