Cool Ideas Fibre ISP – Feedback Thread 5

[BlairRafeKnox]

Down in Durban Anil Road Again.

 

[CoolEscalator]

Down in Durban Anil Road Again.

HI, I'm unsure if you missed this yesterday, but have you managed to report the intermittency by any chance?

HI, I'm only seeing an outage for Newlands East Zone 02;Newlands East Zone 05 in Durban
If this is not your area, please kindly log a ticket with Support, so that they can take this up with Vumatel for you.
Much appreciated

 

[BlairRafeKnox]

HI, I'm unsure if you missed this yesterday, but have you managed to report the intermittency by any chance?

Yes, and it was fixed.

 

[CoolEscalator]

Yes, and it was fixed.

Hmm, if you are having issues again, then it would seem to be persisting . Are you able to re-open this ticket? You can do so by replying to the latest mail. The team can then investigate the matter further for you.

 

[TheLostPacket]

Pretty Cool Article

https://mybroadband.co.za/news/fibre/521821-10gbps-home-fibre-tested-in-south-africa.html

 

[kyton]

Vumatel PE down?

 

[maniac6911]

Vumatel PE down?

Yip down for me as well.

 

[CoolEscalator]

Yip down for me as well.

Vumatel PE down?

HI, I see there is a outage for Nelson Mandela Bay in PE,

NWI-21059
Impact: No connectivity
Product Type/s Vuma Reach
Affected City / Cities: Nelson Mandela Bay
Affected Suburb/s: Algoa Park, Motherwell Zone 1

Would this be close to you?

 

[kyton]

Nope that is the other side of town proberbly at least 10 to 15km from my side

 

[conman77]

Regarding ticket #COOL-20240115-1614037 they came and switched out the CPE but its been two hours, and still nothing is working. the CPE lights are all green but I was told to wait 2 hours ago and they would tell me when its fixed as the system is slow, can you help with this?

 

[CoolEscalator]

Nope that is the other side of town proberbly at least 10 to 15km from my side

I see, Kindly report this to our support, if you have not already.

 

[maniac6911]

HI, I see there is a outage for Nelson Mandela Bay in PE,

NWI-21059
Impact: No connectivity
Product Type/s Vuma Reach
Affected City / Cities: Nelson Mandela Bay
Affected Suburb/s: Algoa Park, Motherwell Zone 1

Would this be close to you?

No, using Vuma Ariel as well, but when it does say those Suburbs are down I am usually down as well.

 

[CoolEscalator]

Regarding ticket #COOL-20240115-1614037 they came and switched out the CPE but its been two hours, and still nothing is working. the CPE lights are all green but I was told to wait 2 hours ago and they would tell me when its fixed as the system is slow, can you help with this?

Hi, Apologies for this, I will check with the team, and ask them to assist.

 

[CoolEscalator]

No, using Vuma Ariel as well, but when it does say those Suburbs are down I am usually down as well.

The start time for this was 14:06pm, which is very close to when you guys reported it.
It could very well be related to the POP that serves Vumatel Aerial as well

 

[conman77]

I got a call back from of the support team, and they promised they would phone me before end of business to update me i received, is there nothing that can be done?

Hi, Apologies for this, I will check with the team, and ask them to assist

 

[gmathews]

Hi, any feedback from Vumatel? Cashan (Rustenburg) is down again. Same thing happened yesterday, was restored by the morning, but went down again at 2pm. Seeing issues on multiple Vumatel areas on the ann page of CI.

https://coolideas.co.za/announcements/41065

 

[CoolEscalator]

Hi, any feedback from Vumatel? Cashan (Rustenburg) is down again. Same thing happened yesterday, was restored by the morning, but went down again at 2pm. Seeing issues on multiple Vumatel areas on the ann page of CI.

https://coolideas.co.za/announcements/41065

Kindly note the technicians are still investigating on the network incident.

 

[CoolEscalator]

I got a call back from of the support team, and they promised they would phone me before end of business to update me i received, is there nothing that can be done?

Please note that a follow-up has been submitted to our support team. A consultant will be in contact with you soon.

 

[kyton]

The start time for this was 14:06pm, which is very close to when you guys reported it.
It could very well be related to the POP that serves Vumatel Aerial as well

since the lines came back up, latency is double. normally 11 ms to CT

 

[conman77]

Please note that a follow-up has been submitted to our support team. A consultant will be in contact with you soon.

Thanks CoolEscalator, I see my ticket hasn't been updated and I am waiting for a call from the support team.