On the recommendation of this grouping, I sadly subscribed to Cool Ideas for FTTH as well as VOIP.
My router gave problems from day 1, but I was not sure and not being at home all the time, could not test regularly. My speedtests were erratic going from less than 1 Mbps up to 18Mbps (on their 20/10 package) and everything in between.
When my Telkom number was finally ported (this takes some time and probably not their fault), I discovered that the ports on the router did not work. I logged a call on the Thursday evening and the technician promised to send me a new router.
My wife runs a small business from home and we now don't have a landline for her to make and receive her business call as our Telkom number had been ported. When I followed up on Monday (after waiting 20 minutes on the phone), I received the response that they would investigate and get the manager to call me back. They had no knowledge of the router being ordered.
Needless to say the manager did not call me back and when I called again - 2.5 hours later (another 20 minutes on the phone waiting), I go the same message from the same person and asked for the manager again. Again he (I now established the manager was male), didn't bother to take my call and I was left hanging again. Still no urgency in getting me a router that worked, despite the fact that they had messed up.
The service has been unbelievably poor, and I am not even up and running properly!
If you are going to sign up with a company, make sure that they have proper representation in the town in which you live. Cool Ideas have to courier the routers around the country and if there is a problem, you have to put up with a delay. They are based in Johannesburg and I am in Cape Town.
My router gave problems from day 1, but I was not sure and not being at home all the time, could not test regularly. My speedtests were erratic going from less than 1 Mbps up to 18Mbps (on their 20/10 package) and everything in between.
When my Telkom number was finally ported (this takes some time and probably not their fault), I discovered that the ports on the router did not work. I logged a call on the Thursday evening and the technician promised to send me a new router.
My wife runs a small business from home and we now don't have a landline for her to make and receive her business call as our Telkom number had been ported. When I followed up on Monday (after waiting 20 minutes on the phone), I received the response that they would investigate and get the manager to call me back. They had no knowledge of the router being ordered.
Needless to say the manager did not call me back and when I called again - 2.5 hours later (another 20 minutes on the phone waiting), I go the same message from the same person and asked for the manager again. Again he (I now established the manager was male), didn't bother to take my call and I was left hanging again. Still no urgency in getting me a router that worked, despite the fact that they had messed up.
The service has been unbelievably poor, and I am not even up and running properly!
If you are going to sign up with a company, make sure that they have proper representation in the town in which you live. Cool Ideas have to courier the routers around the country and if there is a problem, you have to put up with a delay. They are based in Johannesburg and I am in Cape Town.
