Hello
Have a curious problem and I am hoping someone who is on Cool Ideas / Vumatel can assist me with a little test.
Problem:
I cannot open the website www.idrive.com anymore when I am on my Cool Ideas (CISP) network. Nothing has changed on my network (router configs etc.) and the machine (a laptop) is exactly the same. However, when I take the same laptop and create a hotspot via my phone onto a different network and type www.idrive.com into the same browser the website opens. Moreover, if I take the same laptop to another network (Starbucks for example) I can access www.idrive.com without a problem.
Things I have tried:
1. Opened a support ticket with CISP and provided traceroute information on CISP network and off the network (i.e. connected to another network other than CISP). Results are the same.
2. Have connected my laptop directly into the CPE by-passing my home network and can browse website but still cannot open www.idrive.com - This rules out issues with my home network setup
3. Taken the same laptop to other networks like work, Starbucks etc. and I can access www.idrive.com without a problem - This rules out any issues with my laptop
4. I have asked CISP to change my IP address (in case of blacklisting) and when on CISP I still cannot access www.idrive.com
5. I have asked CISP tech support to access www.idrive.com from within their network and they can
6. While on CISP network I have also tried accessing www.idrive.com when I have a VPN connection active and I still cannot access the website.
7. The idrive monitor SW which runs in the background and starts the automatic backups daily CAN connect to idrive to perform the backup. It is only the website (www.idrive.com) that cannot be opened.
All other website and internet connectivity works fine.
Test I would like someone to do:
I would like someone who is on CISP and Vumatel to please see if they can access www.idrive.com and post back if they can or cannot.
And I am also open to suggestions for other troubleshooting steps to take.
Thank you in advance.
Have a curious problem and I am hoping someone who is on Cool Ideas / Vumatel can assist me with a little test.
Problem:
I cannot open the website www.idrive.com anymore when I am on my Cool Ideas (CISP) network. Nothing has changed on my network (router configs etc.) and the machine (a laptop) is exactly the same. However, when I take the same laptop and create a hotspot via my phone onto a different network and type www.idrive.com into the same browser the website opens. Moreover, if I take the same laptop to another network (Starbucks for example) I can access www.idrive.com without a problem.
Things I have tried:
1. Opened a support ticket with CISP and provided traceroute information on CISP network and off the network (i.e. connected to another network other than CISP). Results are the same.
2. Have connected my laptop directly into the CPE by-passing my home network and can browse website but still cannot open www.idrive.com - This rules out issues with my home network setup
3. Taken the same laptop to other networks like work, Starbucks etc. and I can access www.idrive.com without a problem - This rules out any issues with my laptop
4. I have asked CISP to change my IP address (in case of blacklisting) and when on CISP I still cannot access www.idrive.com
5. I have asked CISP tech support to access www.idrive.com from within their network and they can
6. While on CISP network I have also tried accessing www.idrive.com when I have a VPN connection active and I still cannot access the website.
7. The idrive monitor SW which runs in the background and starts the automatic backups daily CAN connect to idrive to perform the backup. It is only the website (www.idrive.com) that cannot be opened.
All other website and internet connectivity works fine.
Test I would like someone to do:
I would like someone who is on CISP and Vumatel to please see if they can access www.idrive.com and post back if they can or cannot.
And I am also open to suggestions for other troubleshooting steps to take.
Thank you in advance.