Cool off period

Just phone from VodacomSP. They say you do not even get 1 second to cool off. Once you have signed you must pay for 24 month even if the service is crap.

This does not make any business sense. Sure you will milk somebody for 24 months but do you really want I customer who is going to bad mouth you for the next 24 months?
 
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am suprised that you the only one complaining, out of all of us that has problem with speed i use my phone and it`s dam fast...
 
SFW007 said:
am suprised that you the only one complaining, out of all of us that has problem with speed i use my phone and it`s dam fast...
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The others probably do not mind paying R350 (or more) for 24 months for a service they not using, or they have stop complaining or they are happy with the service they get.
 
dude rather let vodacom sort your problems out before you badmouth them too much. im klupping downloads at 45k sec... and so should you. rather lets work out the problem and get it fixed.
 
kvi said:
dude rather let vodacom sort your problems out before you badmouth them too much. im klupping downloads at 45k sec... and so should you. rather lets work out the problem and get it fixed.
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dude, this thread is about Vodacoms Cool off period, which realy stinks!!

I have phoned Vodacom and they say "No Cool off period, you must pay for 24 months"
 
- VSP has a 7 day 'cool-off' period on handsets.

- If you're sold a 3G data contract and you don't have coverage, Vodacom will cancel the contract.

- If you do have 3G coverage but there is some problem, Vodacom will first attempt to fix the problem.

BBSA, I've asked that the radio guys come out to you to look at your problem.
 
kvi said:
dude rather let vodacom sort your problems out before you badmouth them too much. im klupping downloads at 45k sec... and so should you. rather lets work out the problem and get it fixed.
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KVI, if the dude receive bad service, let him complain.
 
trws said:
KVI, if the dude receive bad service, let him complain.
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I tend to agree as well - let the dudes/dudettes complain, the fact is that sometimes venting [within reason] helps one to reboot with some clarity & focus, the other thing is that forumites know when one of us is being unreasonable, even more so with v3g offering suggestions & assistance [which demonstrates v3g's professionalism] :).

So, yeah if there is something to complain about, then do so, vent & get it out of your system - just make sure that you are not abusive towards v3g & fellow forumites - one can be polite and professional and vent simultaneously :D.
 
Thanks for clarifying that V3G, you are truly a professional!

It would maybe help if you could inform the VSP help desk about this. They definitely are not aware of this Policy.
 
BBSA said:
Thanks for clarifying that V3G, you are truly a professional!

It would maybe help if you could inform the VSP help desk about this. They definitely are not aware of this Policy.
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There's always one or two operators that miss something important like this.

It's actually quite a tough environment, 1000's of call desk operators that must constantly be trained. I once saw the call-desk is the single biggest HR group within Vodacom. Just think the nightmare it must be to keep everyone trained up.

Not making excuses for them, just amazing how big and complex the support structures have become.

For data related calls 082 155 is still the best bet.
 
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