Icemanbrfc
Honorary Master
Same here..
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Crystal Web DSL performance feedback thread Part 4...
- Thread starter MickeyD
- Start date
Icemanbrfc
Honorary Master
so looks like im going into a day 5 of frustration
Icemanbrfc
Honorary Master
Seems that this migration is happening gradually, so if your number is lucky to have moved, then you will be back on line. i cant even be moved the holding pool until that happens, sigh
It took me 2 tries, on the 2nd call I was soft and polite this time. Seems that worked out better than the 1st call....
Lol that usually helps. I was soft&polite to CW support too - it's not the support staff's fault that their management did some seriously jank stuff. Management got a super-salty mail from me though.
Icemanbrfc
Honorary Master
I’m still down.. this despite Telkom having removed the suspension. It’s super frustrating right now
This is the 2nd time I have been down in the last 30 days, the previous outage was around 10 days possibly more. That time was because, the CW, moved my line back to Telkom to fix an issue and didn't move it back leading to it being suspended.
CW kept pushing me back to Telkom even after explaining to them that I pay them for the line and it's their fault I'm in this. I never request my line be moved back.
To make matters worse, Telkom support said my line was suspended but when I spoke with Billing they said there was no suspension.
It took many chats and promises to call me back with an update but finally a manager called me alas he said he could do nothing and I must fix this with Telkom.
Eventually I spoke to a manager at Telkom and the suspension was lifted. Once again, I had to sort my own shyte out. Whats the point of paying CW for my line then when I must fix my line issues.
Sorry CW but I'm looking elsewhere, it was great before but that time has come and gone.
\ENDRANT
CW kept pushing me back to Telkom even after explaining to them that I pay them for the line and it's their fault I'm in this. I never request my line be moved back.
To make matters worse, Telkom support said my line was suspended but when I spoke with Billing they said there was no suspension.
It took many chats and promises to call me back with an update but finally a manager called me alas he said he could do nothing and I must fix this with Telkom.
Eventually I spoke to a manager at Telkom and the suspension was lifted. Once again, I had to sort my own shyte out. Whats the point of paying CW for my line then when I must fix my line issues.
Sorry CW but I'm looking elsewhere, it was great before but that time has come and gone.
\ENDRANT
Icemanbrfc
Honorary Master
At least you are re connected... me on the other hand look like I’m heading to day 5
Same and I reckon its the same for everyone else as well.
Icemanbrfc
Honorary Master
Problem now is, they cant even move us into the holding pool. It’s a real bummer right now
Icemanbrfc
Honorary Master
Dear Crystal Web clients,
As you know, EvoNet recently acquired the Crystal Web client base. Crystal Web remains an independent and privately owned business and will continue under new management.
Once we acquired the Crystal Web client base, and in order for Crystal Web clients to benefit from the acquisition and EvoNet's new, state-of-the-art Internet Service Provider offering, existing client lines needed to be transferred, or migrated, to the EvoNet platform.
This migration was supposed to have happened seamlessly but sadly, due to a dispute between Crystal Web and Telkom's Wholesale arm Openserve, this has not happened. The result is that Openserve has effectively frozen the Crystal Web service, leaving some Crystal Web clients without connectivity.
EvoNet has stepped in to try and assist and facilitate between Crystal Web and Openserve to the best of its ability and has been working hard behind the scenes to find a resolution between the parties as quickly as possible to limit the negative impact on our new clients.
As of the time of this release, we are continuing to liaise between Crystal Web and Openserve in the interest of assisting our newly acquired clients and speeding up the transition process, but sadly there is no update on the situation, which was entirely unforeseen on our part.
It is very sad that Crystal Web's clients are in a situation where they are the ones suffering as the result of a process that should have seen them seamlessly migrated to EvoNet. This is not at all what we, as EvoNet, anticipated but we do hope to help bring this dispute to a settlement and have Crystal Web clients migrated, along with their lines, as quickly as possible. Where EvoNet has had control, all other services have transitioned with little to no impact, such as DSL data, LTE services, Vumatel and other FTTH operators, however in this instance the control doesn’t rest with us and we were caught unawares of the issue, particularly with it being a matter unrelated to EvoNet.
Rest assured that EvoNet ISP takes its responsibility to its newly acquired clients exceptionally seriously and our team will be going the extra mile to ensure that the transition suffers no setbacks.
In the meantime, thank you for your patience and understanding.
The EvoNet Team
Image
As you know, EvoNet recently acquired the Crystal Web client base. Crystal Web remains an independent and privately owned business and will continue under new management.
Once we acquired the Crystal Web client base, and in order for Crystal Web clients to benefit from the acquisition and EvoNet's new, state-of-the-art Internet Service Provider offering, existing client lines needed to be transferred, or migrated, to the EvoNet platform.
This migration was supposed to have happened seamlessly but sadly, due to a dispute between Crystal Web and Telkom's Wholesale arm Openserve, this has not happened. The result is that Openserve has effectively frozen the Crystal Web service, leaving some Crystal Web clients without connectivity.
EvoNet has stepped in to try and assist and facilitate between Crystal Web and Openserve to the best of its ability and has been working hard behind the scenes to find a resolution between the parties as quickly as possible to limit the negative impact on our new clients.
As of the time of this release, we are continuing to liaise between Crystal Web and Openserve in the interest of assisting our newly acquired clients and speeding up the transition process, but sadly there is no update on the situation, which was entirely unforeseen on our part.
It is very sad that Crystal Web's clients are in a situation where they are the ones suffering as the result of a process that should have seen them seamlessly migrated to EvoNet. This is not at all what we, as EvoNet, anticipated but we do hope to help bring this dispute to a settlement and have Crystal Web clients migrated, along with their lines, as quickly as possible. Where EvoNet has had control, all other services have transitioned with little to no impact, such as DSL data, LTE services, Vumatel and other FTTH operators, however in this instance the control doesn’t rest with us and we were caught unawares of the issue, particularly with it being a matter unrelated to EvoNet.
Rest assured that EvoNet ISP takes its responsibility to its newly acquired clients exceptionally seriously and our team will be going the extra mile to ensure that the transition suffers no setbacks.
In the meantime, thank you for your patience and understanding.
The EvoNet Team
Image
Icemanbrfc
Honorary Master
Sigh
ekske1
Executive Member
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I lol'd
Professional Approach:
Hey guys we are going to migrate your lines. Oh btw if you would like to be part the EvoNet just sit back and relax. However we could migrate you to another ISP on your request. Finally we've thoroughly planned with the service providers well ahead of time and have atleast two fall over plans in place. We've got your back.
Minimal to no coms, fires of the migration of lines without informing the clients and let us cross fingers. Oh **** happens, maybe it goes away by Monday morning. Oh wait **** is still happening lets do comms and add our feels to it for the feels of the clients.
Icemanbrfc
Honorary Master
Feels se moer lol
Icemanbrfc
Honorary Master
Hallelujah I’m back...
Icemanbrfc
Honorary Master
Holding pool request is in... line will go back to Telkom.
On a side note, I’ve not had any issues with their data. I stream in 1080p with no buffering etc. I’m also on a good package ie the open time package, which is great.
On a side note, I’ve not had any issues with their data. I stream in 1080p with no buffering etc. I’m also on a good package ie the open time package, which is great.