Crystal Web DSL performance feedback thread Part 4...

Icemanbrfc said:
Not sure what is happening at CW at the moment
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Sinbad said:
Not the case. Mitigating ddos is not easy. They just don't have someone to handle comms right now which is a problem.
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I was going to post something similar. And that is what makes it worse, is that there is no communication outside of their website, live chat etc no other comms to indicate what the issues are at present. This just makes it worse, as customers confidence in them are slipping fast
 
Icemanbrfc said:
I was going to post something similar. And that is what makes it worse, is that there is no communication outside of their website, live chat etc no other comms to indicate what the issues are at present. This just makes it worse, as customers confidence in them are slipping fast
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This hits especially hard on the nose when CW literally last month sent a big long email trumpeting this shiny new client portal, and how customer service was going to be better than ever. In reality they went precisely in the opposite direction.
 
Cant log into DSTV Now or any other streaming app/site. There goes my night of football. Sigh
 
Are any of the CW customers experiencing any issues on Vuma? Reason for asking is that I'm getting Vuma next month.
 
Bighit said:
Are any of the CW customers experiencing any issues on Vuma? Reason for asking is that I'm getting Vuma next month.
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Same network as the others in regards to rerouting your traffic to Johannesburg, I'd avoid it just due to that.
 
Icemanbrfc said:
My son for the entire day couldnt log into Roblox... got home and changed to my AH account and he is playing now. Not sure what is happening at CW at the moment
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Spoke to support and they pointed to the ddos being the potential issue.

Couldn't connect to certain UDP ports using CW but works perfectly fine with backup accounts.

After router reboot, confirmed again that I couldn't connect with CW, so it's most definitely EMOnet and the Ddos or their ddos countermeasures mucking things up.
 
Sinbad said:
Mitigating ddos is not easy.
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Depends on the DDoS really. Or how much money is being thrown at it. I suppose, for an ISP, it's a little trickier with so many vectors of attack and so little they can block without disrupting normal traffic. Hell, maybe even implement third party solutions while the engineers figure out MyFirstDDoS.

The lack of communication does indeed suck. The fact that the support only shares tidbits of info if you sound knowledgeable enough is more infuriating. I know simple troubleshooting is always worth it before leaping to conclusions, but when a large scale event such as this is happening, send out a friggen email or something.
 
1st day of bad network connectivity - well things happen , go outside and see the sun , make an alternative plan
2nd day - mm this is starting to be a problem
3rd day - damm what is happening , this is a problem
4th day - I dont know all the ins and outs of a DDOS attack , but if you cant solve the problem in 3 days , then you are not actually capable of running a ISP

no ts3 for 2 days , packet loss and wildly fluctuating response times

also dont send me an invoice on the 24th , a reminder for the holiday weekend for payment on the 26th and then deliver subpar service - makes you come across as money grabbing scumsuckers

been happy for 2 years , but this is changing my opinion fast , if only there was a clear alternative better option this would be it for me
 
Minimal packet loss this morning, yet games seem to be mysteriously unable to connect to servers. Some filtering gone wrong I guess.
 
or that is the handy trot-out excuse ...... very shoddy what they've become
 
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