Crystal Web DSL performance feedback thread Part 4...

CW probably waiting for the IPC price decrease so they can opt for more capacity instead of decrease in cost, effectively negating any cost benefit.
 
I'm just happy they CW were able to own the problem and have it sorted. My line has been operating perfectly since this has been raised. I do agree that perhaps CW need to collate complaints in order to better address trends and perhaps not be too quick to look outside their own realm of control... but saying that, a week of problems to have it revert back to perfect is a pretty good turn-around in my view. I had to fight for 6 months with MWEB and it still wasn't ever corrected.... so in all.... a good outcome. I don't expect perfection 100% of the time but honest feedback and accountability will keep loyal customers.
 
please... don't ask me to relive the experience. I feel like a need a shower just thinking about it :-(
on positive note.... CW fibre connection going strong....
 
Any further news on the hardware upgrades?? My line is still creeping along.
 
I haven't been in contact with them.... my line has been perfect.... if you happen to contact them directly for an update... please keep their customers updated too..... :-)
 
Currently getting speeds of 3MB on a 10MB Uncapped Account. Put all my phones on airplaine mode and disconnected wifi. I am plugged in via cable directly with no downloads or uploads... just to be sure. Anyone else having problems?

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Rendier said:
Currently getting speeds of 3MB on a 10MB Uncapped Account. Put all my phones on airplaine mode and disconnected wifi. I am plugged in via cable directly with no downloads or uploads... just to be sure. Anyone else having problems?

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Internet Solutions is such a bad ISP to use as a home consumer! in my opinion at least..

I always find that IS throttles home consumers more than other ISP, and also have extended outages like this.

Also is it really acceptable for CW to provide extremely slow DSL service to their customers for two weeks, and then say it will take another 2 weeks to resolve it? sounds like they are waiting for new hardware or something, where is the capacity planing?
 
Performance has been better for me the past few days, got full speed on a game download until 8pm tonight when it finished.
 
SO streaming some rubbish movie, 4 others in house online gaming, so I don't think this is too bad...

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Same here. Last night my performance was 100% full tilt the whole night. Downloaded about 4gb in game patches and all of em came down at line speed. Much happiness.
 
lol.... full tilt... love it. mine too.... don't recall EVER having it this good.... it's glorious...

no customer care lines... no follow-up calls (and dropped calls!) ... no run-arounds.... not terrible buffering.... no paying for something and getting headaches in return.
 
Rendier said:
Currently getting speeds of 3MB on a 10MB Uncapped Account. Put all my phones on airplaine mode and disconnected wifi. I am plugged in via cable directly with no downloads or uploads... just to be sure. Anyone else having problems?

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Click to expand...

Yip, after over 10 days, my line hasnt improved and no feedback from CW. Each time a chat to support, I am told that my fault has been escalated.
 
Getting bad lag spikes on Overwatch. Could it be CW or my line?
 
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