Crystal Web DSL performance feedback thread Part 4...

[Strange]

Eh, I am done. Going to cancel now. I will rather double pay this month for another ISP than deal with this.

 

[kohlhtor]

CrystalWeb instructed Internet Solutions to drop the CW IPC pipe allocation to the min amount allowed. This is all CW's doing.

But the new network is not working the last 2 days I have 50 % packet loos

 

[Sinbad]

[status] Identified: EvoNet have identified a problem with the switch managing load balancing across transit links. Engineers have been dispatched to resolve. This is causing packet loss and increased latency for some non-peered traffic at the moment. https://t.co/68j8NYvFYR

 

[kohlhtor]

[status] Identified: EvoNet have identified a problem with the switch managing load balancing across transit links. Engineers have been dispatched to resolve. This is causing packet loss and increased latency for some non-peered traffic at the moment. https://t.co/68j8NYvFYR

But the network showed multiple network problems the last 2 days

But no notifications was published

 

[rh1]

Currently getting 550Kbps on a 40vdsl line. Crystal Web helpline just ringing and the automatically cuts off after 5min25seconds.

 

[Orihalcon]

What an absolutely incompetent ISP.

My pings to EU servers are 60ms WORSE on this new piece of **** EVO network.

Goddamnit I cannot wait to leave this ISP. Went from being an incredible customer focused ISP to just another run of the mill ISP.

Guess there goes passable gaming till I can switch.

GG CW. Bunch of muppets.

 

[AfricanTech]

Teething problems happen, question is, how fast can normal service be restored.

 

[kohlhtor]

Teething problems happen, question is, how fast can normal service be restored.

There say 6 hr

An Incident Update Has Been Posted
The problem has been isolated by engineers. A hardware fault has been identified by upstream engineers at EvoNet. A secondary device from spares stores is en-route for installation. Estimated Time To Resolution (ETTR) is 6 hours. During this time some traffic will experience packet loss and increased latency.

 

[Reaper84]

Yeah but even after those 6 hours I’ll still be routed via JHB.

 

[AfricanTech]

So what is better at the moment (for the next 6 hours) - degraded Evonet or constrained IS?

 

[Icemanbrfc]

What are the google DNS?

8888
8844

 

[Ho3n3r]

I presume ADSL isn't affected? Ping has been 190-200 to Europe since Saturday.

 

[Adenoid Hynkel]

Moved to VOX mid March and my experience has been smooth since. Not a single day of high latency.

 

[Icemanbrfc]

Surely MyBB should allow a rep of CW to return back on here.

 

[snail112]

What are the google DNS?

8888
8844

Jip

 

[Icemanbrfc]

Jip

Thanks... gonna try switching to this and see what happens

 

[Mr Scratch]

Surely MyBB should allow a rep of CW to return back on here.

Correct me if I am wrong, but there is a rep (multiple?) on MyBroadband for Crystal Web. It's just not active.

 

[Icemanbrfc]

Correct me if I am wrong, but there is a rep (multiple?) on MyBroadband for Crystal Web. It's just not active.

I think so yes, so why are they not active? Whose decision is that? Shaun? Crystal Web Management.. i just dont get it. If the issues were between MyBB and Shaun, why has this line of communication stopped.

 

[Ho3n3r]

I think so yes, so why are they not active? Whose decision is that? Shaun? Crystal Web Management.. i just dont get it. If the issues were between MyBB and Shaun, why has this line of communication stopped.

It isn't stopped by MyBB, it's just inactive from CW's side.

 

[Mr Scratch]

It isn't stopped by MyBB, it's just inactive from CW's side.

^^

For a while I even saw the EvoNet account active...