Crystal Web (NEW ISP) ADSL Feedback

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snail112 said:
My CW account is one of the broken ones, and the IS account CW gave me, don't like me. It don't want to authenticate; and Live Chat is Offline.
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live chat isn't liking me tonight, it keeps deciding to lock agents out
it should be back up now
 
snail112 said:
Put up a notice: Gone Fishing. We'll be back 9am tomorrow morning." Send everyone home and sleep.
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I wish - weekdays 24 hour support
weekends 8 hours of support each of the days
(also I check in from time to time regardless)

then again at the moment I am up in joburg why would I want to go out "fishing" - I could catch something deadly - whereas when in Jbay, gone to the beach ...
 
Paul Hjul said:
I wish - weekdays 24 hour support
weekends 8 hours of support each of the days
(also I check in from time to time regardless)

then again at the moment I am up in joburg why would I want to go out "fishing" - I could catch something deadly - whereas when in Jbay, gone to the beach ...
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ROFL
 
to add insult to injury to those of us working here tonight, a portal systems update has kicked off, support will continue to provide what we deem a best effort service - that means we put everything into providing quality support to all of our clients. The only major implication of this is that new accounts cannot be created for the next few hours and we won't have the magic to almost instantantly establish your region without asking you in.
 
Well if it's any consolation, my account has been working the best it has in a couple of weeks. Got good download speeds. Haven't been trying to stream though.
 
Hi all,

I must admit like many of us I became a bit irritated with this whole thing. However the way it is being dealt with, will keep me loyal to Crystal Web for the foreseeable future. I am now up and running on my IS account, which is working perfectly.

Thanks Crystal Web
 
I just asked support to be put on IS account and they say i could not as they have issues with these accounts as well? What to do now?
 
Swingblade said:
I just asked support to be put on IS account and they say i could not as they have issues with these accounts as well? What to do now?
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Both the IS accounts I was issued did not work, but my default CW account still working 60%. International downloads and NNTP is working at 5% and 15%. Guess I'll have to wait and see how it goes next month.
 
snail112 said:
Both the IS accounts I was issued did not work, but my default CW account still working 60%. International downloads and NNTP is working at 5% and 15%. Guess I'll have to wait and see how it goes next month.
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Yeah sounds exactly how my account is performing D3 latency = 600 youtube buffers. Not even trying xbmc not in the mood for that again.
 
slasherjdc said:
coz everyones gone over to IS leaving all dem interwebz for us :P
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I think this is quite possibly correct! I realised my couch potato was deleting movies once they were done downloading... Pretty miffed about that. Explains my high data usage though.
 
Messugga said:
I think this is quite possibly correct! I realised my couch potato was deleting movies once they were done downloading... Pretty miffed about that. Explains my high data usage though.
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Eish, automation fail. Had lots of fun configuring CouchPotato, Sickbeard, Transmission, etc. to get rid of gremlins like these.
 
Yeah there is an issue with the IS accounts atm, mine also did not work. It will be taken up with IS come Monday morning, they do not offer 24/7 support unfortunately.
 
Oh D3 you tease...
Screenshot031.jpg


But as soon as I started playing it spiked like a biyatch. Obviously still throughput issues on international, original accounts.
 
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