Crystal Web (NEW ISP) ADSL Feedback

[patrick123]

Which package?



Wait, there's a package B? Why was I not informed?

Is there a C? If so, please let me know the price.



Chameleon...

FFS, I'm the one now going overboard.

Putting it simply! Is my household raping Crystal Web, should I compensate you more, or are you going to tell me that I am a good boy and we can download another 50 TB before I am capped?

 

[waynehooper]

Can you pick up what caused my account to be shaped so harshly, per Gargoyle my total usage for the day is 9 gb.(Just discovered my son who was home sick left his PC on all day downloading steam updates) If I am on basic uncapped I am prepared to pay the difference for the next few days to move to a faster package. If my speeds are like this over the weekend I am going to be hung up by the bollocks by the family.....

Can you also look at the protocols that Vevo uses on the Apple TV. I cannot stream without severe buffering.

If whatever traffic started the shaping is not detected for at least one hour the shaping relaxes.

This is on the basic entry uncapped which you are being upgraded from next month to unshaped.

 

[StevenC]

Appreciate the feedback. The Fusion account is an uncapped account that gives you 100 gigs of unshaped data to play with as well, by default, and only then does shaping kick in. To be honest I thought we were doing something pretty awesome for you guys there.

Ah sorry! It is a great idea to be honest, and for most people it is indeed reasonable, if not downright awesome. The only issue is what happens after the goodness is gone. It is why I made the comparison. I do however, understand that the rest of the services will run top notch, right?

In essence, a 2Mb customer can have what amounts to an uncapped unshaped experience at all times, as can most 4Mb customers. Higher usage customers are shaped only after 100gigs, and I then went out of my way to introduce the cheapest top-up rates per gig on the market to accommodate for guys who would prefer not to be shaped.

Indeed, I agree. Nowhere else offers a per gb rate quite like that

The only single account for someone who truly has mixed requirements of the above, is uncapped unshaped all of the time if you want the absolute perfect account for your needs. Or you have to change your own habits to work around the ISP's rules so that we in turn can work within in your budget.
We tried to create accounts that are affordable, offer the best value and performance, and offer the widest flexibility for customers to use as they please. We even let you do so unshaped by default entirely. Thereafter it's a case of please play by the shaping rules or move to a more appropriate account if you have to download large files in peak periods.

I will try setup a schedule where my flatmate doesn't download the internet.

Thank you for taking the time out of your day to address my concerns. It speaks volumes to me, and while I don't expect pampering (ok just a little) every time I make a post, this has been very satisfying in terms of an answer. I will of course, discuss options with the flatmate, as he has a hand in the payment thing too. Personally I would love to take up the uncapped unshaped thing, but 1: It may go the way of the dinosaurs and 2: Unleashed internet for people who blatantly don't want to understand it's not all you can eat, even if you pay a higher price, is most likely a bad thing.

 

[patrick123]

When does the http shaping start relaxing - my Novafile downloads are going at between 0 and 8.8KB/s at present, with on average 157 resumes....

Crystal Web does not shape!! They simply prioritise the other protocols!!!

 

[Swingblade]

R360 for a 10mb line what is the price on 4mb line if i move my line to you guys?

 

[Paul Hjul]

R360 for a 10mb line what is the price on 4mb line if i move my line to you guys?

yep


edit: sorry misread
R220 I think

 

[slvR]

With the news about the new lower prices on wholesale VDSL line rental will CW be passing these saving to consumers soon?

 

[waynehooper]

Felt like an idiot after my second post as I thought my total usage for the day was low (looked at my own IP stats). Discovered afterwards that I never turned QOS back on after support issues last night & doing pathpings.

My son was at home sick today and decided it was a good idea to download his game updates.. I normally restrict their bandwidth so with no QOS he pulled 8gb for the day between the games and youtube.

He got sh@t on from a dizzy height for even having his computer on. Rules are sick at home no PC.

Eventually gave up on the Novafile downloads - were going 15 KB/s at 8.30pm

Crystal Web does not shape!! They simply prioritise the other protocols!!!

 

[StevenC]

Well, my experience for the past 2 days is as follows (hey some feedback in the thread, whoknew). I am currently on the "shaped experience", meaning the household (read, my flatmate) torrented the whole day, erryday. As a result, the threshold was hit and subsequently I was moved down. Not a problem, I understood this would happen and was hoping we wouldn't hit whatever threshold there was.

Anyways:
Gaming - fantastic. Maybe a spike here or there, not entirely perfect, but for the almost most part, like it was unshaped.
Patching games...different story. Running at a quarter line speed for a D3 patch was not so great. I was able to pick up the new LoL patch at near line speed later in the evening. I guess my NNTP ran fine, I think I should get a better bandwidth monitor that does it by the hour.
Browsing: Fine.
NNTP at 12:30am as I type this? 60KB/s on a 2MB line. Strangely enough started on full line speed, then moved to half, and then half again. As it is, I wanted to quickly get the episode and catch it before sleeping, but now I have to wait around 40 minutes for 100mb. YAWN. If the D3 patch last night was any indication (300mb), then I fully expect that download to drop to half of what it is now before it completes.

Like I said, I know shaping is in effect. But isn't 12:30am "off peak"? Is shaping not relaxed? Is this what we can expect on a Fusion account once the 100GB goodness is done? If so, I highly recommend to all customers (who can afford to) to get the unshaped account! (P.S, I'll take my unshaped referral discount now kthx).

And as I am about to post this....bam, full line speed on NNTP. Keeping the post intact as a "journal" entry though, will be interesting to see what patterns emerge. Hey, I can catch that episode now!
/OffToBedIgo.jpg

 

[Paul Hjul]

00:30 is a special peak time for NNTP and p2p because everybody who has a download scheduler kicking off at 00:00 is contending in. This is one of the reasons why we are not building around an unmetered rating of "off peak" into our core business logic because it shifts peak around a little

I am a little concerned at patches downloading a little slowly and its something to look into.

 

[Phinix]

I am a little concerned at patches downloading a little slowly and its something to look into.

Star citizen, SMITE and War Thunder updates have been slow (40KB/s) on every type of CW account I've been on.
When i reported it all i got back was "Thanks for letting us know" and never heard anything more.
(Still haven't been able to update Star citizen or SMITE)

 

[Pakka]

O just want to make sure: on Fusion, when you run out of GBs, what gets shaped? Just the naughty protocols like torrents etc or browsing too?

 

[Necuno]

O just want to make sure: on Fusion, when you run out of GBs, what gets shaped? Just the naughty protocols like torrents etc or browsing too?

From what I understood it is down to 10% of line speed, but this happens in increments.

1. This releases after streaming-open-time ends (11pm).
2. This triggers on big downloads for http.
3. [-]Not sure if this is instant trigger on p2p which includes nntp.[/-] No p2p and nntp is allowed during streaming-open-time, you don't need to worry about it.
4. I suspect "big http" might include browsing, or perhaps just that stream.
5. [-]Of course p2p includes all of p2p.[/-] see 3

Hope that helps

[-]... time to go and find that p2p/nntp that goes over silver light :twisted:[/-]

Interestingly enough one can actually stream p2p as you would watch a hulu/netflix. Of course downloading it once is more evil than streaming it 4 times for 4 people

 

[Necuno]

https://help.netflix.com/en/node/87

Low (0.3 GB per hour)
Medium (SD: 0.7 GB per hour)
High (HD: 3 GB per hour, 3D: 4.7 GB per hour, Ultra HD 4K: 7 GB per hour)
Auto (adjusts automatically to deliver the highest possible quality, based on your current internet connection speed)

So potentially within streaming-open-time, you can do 17hrs*3gb=51gb a day just on streaming?

 

[saa044]

https://help.netflix.com/en/node/87


So potentially within streaming-open-time, you can do 17hrs*3gb=51gb a day just on streaming?

Crystal Clear Tech Support
Your current usage is 135.5 GB.

Not quite. Our household of 3 is VERY active on Netflix, Very active on Xbmc and I also did a 20GB download on steam this month plus a couple of game updates. Downloaders will always use more bandwidth than streamers, simply because the video being streamed is half the size of a normal SD download. We don't go out on weekends to much, simply because it's expensive, so that is the usage of a household of 3.

On Netflix though I can say everything streams via SD. We are doing our bit and sacrificing quality just as the downloaders do their bit on scheduled downloads.

But regarding your comment, do you think it is unfair that streamers can use unshaped data during the day? Do you feel streamers must fall under the same rules as people downloading and also not be able to stream during business hours? Or was it merely a statement, observation? Sorry i am just asking out of curiosity.

 

[ToxicBunny]

Righty O.. looks like my account hit the proverbial threshold...

Thankfully my RB is arriving today so I can do proper management on the network and all that....... stupid bloody server that just went balls to the wall, little shyte is gonna be put in a box for a while.

 

[saa044]

Righty O.. looks like my account hit the proverbial threshold...

Thankfully my RB is arriving today so I can do proper management on the network and all that....... stupid bloody server that just went balls to the wall, little shyte is gonna be put in a box for a while.

To automate this you must write a small script that disables all p2p and add that to a schedule on the RB. Just a small hint.

 

[Necuno]

To automate this you must write a small script that disables all p2p and add that to a schedule on the RB. Just a small hint.

I'm thinking of.... a box that converts the p2p / nntp to streams, then you just watch them

Prototype ideas already forming.

 

[saa044]

Havent seen Sinbad in a while, wonder if that RB got the best of him?

 

[Sinbad]

Havent seen Sinbad in a while, wonder if that RB got the best of him?

lol

I think it's actually broken, seriously.
Cannot winbox to it on a gig port, only the 100mb ports

Everything else is working fine, but it's a fecken 5 port 100mb switch instead of 5x1g + 5x100mb.