Ok I was speaking to Paul, late last night, but it ended without resolution.
Fantastic. I am still here for another month on Fusion (will I get new details next month as I was put on to a new account last night?).
Some more feedback: The top up option makes no sense in terms of rand value. Uncapped Unshaped seems a better option considering it would be cheaper to get that while getting more data. Fusion literally feels like a 100GB capped account (better priced than most similar offerings out there) with a very shaped Telkomesque browsing / small downloads leash afterwards.
And hey, I know you guys are breaking the bank over there to bring us the best you can. Don't stop that. Don't lose sight of quality over quantity. The latencies are awesome. Streaming, awesome. I was a little perturbed at the fairly slow D3 update last night. Let's see how it goes next month.
Appreciate the feedback. The Fusion account is an uncapped account that gives you 100 gigs of unshaped data to play with as well, by default, and only then does shaping kick in. To be honest I thought we were doing something pretty awesome for you guys there.
In essence, a 2Mb customer can have what amounts to an uncapped unshaped experience at all times, as can most 4Mb customers. Higher usage customers are shaped only after 100gigs, and I then went out of my way to introduce the cheapest top-up rates per gig on the market to accommodate for guys who would prefer not to be shaped.
For your specific case it's probably not suitable because you're sharing the connection with someone else with their own unique requirements, and this is where I have to say that perhaps we just cannot please absolutely everyone. But then we created uncapped unshaped for these customers.
The issue here is everyone has unique requirements. One streams, the other downloads over nntp, the other downloads p2p, the other downloads http and https, the other downloads over VPN, the other is a gamer etc etc.
The only single account for someone who truly has mixed requirements of the above, is uncapped unshaped all of the time if you want the absolute perfect account for your needs. Or you have to change your own habits to work around the ISP's rules so that we in turn can work within in your budget.
We tried to create accounts that are affordable, offer the best value and performance, and offer the widest flexibility for customers to use as they please. We even let you do so unshaped by default entirely. Thereafter it's a case of please play by the shaping rules or move to a more appropriate account if you have to download large files in peak periods.
Heck, the new Fusion accounts let you game, stream, torrent, VPN, download from news servers, and download massive http and http files. But in order to do so at current prices, you need to download large volumes after your unshaped allocation when the network isn't busy and in a manner that allows us to maintain the quality of real-time, latency dependent protocols as well. We proposed allowing things like p2p during the day but letting it trigger other shaping (because we have to - you can't have every protocol you want, when you want it, unshaped until IPC comes down considerably) - everyone was up in arms. To the point that it turned into a Mikrotik sales seminar in here.
So we listened, and changed this entirely, after it was suggested that we simply block it. Peer to peer in our research scored a whopping 7% interest in daytime access. That's not an account that we're prepared to purchase separate capacity for, and create custom shaping policies for, and custom network management and reporting - simply for 7% who want their p2p to fly all day every day. That's why we created uncapped unshaped, and that's why we unshape you for at least 100 gigs as well.
I realise that we can't please absolutely everyone, but we're trying to, and I appreciate that customers also want the best possible account for their very specific needs. In your case we can do this - for you. But the moment you add another shared user into the equation with his own unique requirements, you have to then start looking at something that will appease you both, like uncapped unshaped instead or a higher Fusion cap. Also remember that the moment two people share an account and usage, we don't charge anything extra - your usage case though changes entirely. We'll always bend over backwards to help within someone's budget, but we're going to be saying the word no a lot more these days so that we can keep our product range streamlined, simply, and easy to use. As well as work on brand new products based on the feedback we've been getting.
And this is more of a general statement now (even though I used your usage case as an example) to everyone who wants custom products for this that and the next thing. We'll look into it, but it's also not feasible to create them all. Our current range does everything you're likely to need to do on the internet. If you have budget constraints, then you'll have to work within the constraints we impose to keep these products affordable. If budget isn't an issue and you want impeccable internet access, then there's a product for you too. If you want unshaped goodness but can't afford it all of the time, there are very flexible options for you. If you are a basic user with very little heavy usage and are not demanding of unshaped internet, then there's a very affordable product for you too.
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