Crystal Web (NEW ISP) ADSL Feedback

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I hereby wish to invoke a temporary ban of CW for 5hrs to catch up on some needed sleep.:D


All in favour say: Aye!!:whistle:


P.S. I guess this is going to be one of those cases that CW is going to loose so please go take a 4hr nap and then a 2 double espresso's to wake up with a bang.
 
Still up.

The more you say aye, the more this is going to feel like a Scottish referendum.

Or is that nay?

:D
 
R279 for uncapped internet bliss, according to the little add at the bottom of the website?
I thought it was R379?

Edit:
I think I looked at the 4Mbps packages and not at 2Mbps.
 
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Does anyone have the terms and conditions and AUP (or equivalent) for the CW Crystal Clear Uncapped Unshaped package?

What sort of payment options does CW have (i.e. EFT, Credit card, etc.)?
 
hawky358 said:
Does anyone have the terms and conditions and AUP (or equivalent) for the CW Crystal Clear Uncapped Unshaped package?

What sort of payment options does CW have (i.e. EFT, Credit card, etc.)?
Click to expand...

I might be wrong, but I think unshaped is only for early adopters. (Not sure if you are) As I understand the unshaped accounts will only undergo light shaping in severe cases. (Again I might be wrong here, hard to keep up with this thread at times)
 
Freakboy said:
Who do I contact to get a test account? Don't want to jump ship without testing first :D
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http://www.crystalweb.co.za/ then you just click on the Talk to Crystal Web here thing bottom right. Last I seen they offer a 2 or 3 hour test acc, so best is to ask for it when you can use it. But from my side personally it is miles above any ISP I ever tried. I was with Wazzup ISP, then Mweb and lastly Afrihost. Did spend 2 months on Axxess when they had the 10mbps special last year. I also have test accounts with other ISP's and them included does not come close to the experience I have now. I only stream and game and my ping to the trion servers in the US is even perfect.
 
hawky358 said:
Does anyone have the terms and conditions and AUP (or equivalent) for the CW Crystal Clear Uncapped Unshaped package?

What sort of payment options does CW have (i.e. EFT, Credit card, etc.)?
Click to expand...

Ohh their website just changed and it has T&C on it.
 
So Crystalweb I have some more constructive criticism for you, in regards to the new chat window. (as someone who uses it often)

These are just a few things I noticed when using it now that I think should be looked into.

  • The new chat window is to small. Making it a pop out window would be nice as then we can just resize it ourselves.
  • The new chat doesn't show when an agent is typing a message which was useful in the old chat.
  • There is no audio telling me when an agent has responded, which was nice in the old one because you could open a chat and go onto other tabs waiting for that audio.
  • The enter key now sends a message instead of separating the line.
  • There is no place holder to enter your CW username in the chat box before starting a session.
  • The text input box is too small as you can only see one and a half lines of entered text, which means I have to write my responses in notepad first and then copy paste.
  • Finally, something I liked doing was being able to rate the person who helped me. Not a big deal this one, just something I noticed.


This is what I have noticed so far.
 
Uh CW......

Just read this on your site:

"We give you hundreds of gigs before applying any shaping,"

Might want to rephrase that as it could create an unrealistic expectation. Also I was chatting to one of your agents and he said what is advertised as "Crystal Clear Uncapped" on the website is the same as the "Fusion"m package.

Now correct me if I am wrong but I thought the Fusion clients were supposed to receive higher priority on the network even after we have reached our unshaped limit. Has something changed that I missed?

I am little concerned and I think the agent might of been a lil confused.
 
Gatsby said:
Uh CW......

Just read this on your site:

"We give you hundreds of gigs before applying any shaping,"

Might want to rephrase that as it could create an unrealistic expectation. Also I was chatting to one of your agents and he said what is advertised as "Crystal Clear Uncapped" on the website is the same as the "Fusion"m package.

Now correct me if I am wrong but I thought the Fusion clients were supposed to receive higher priority on the network even after we have reached our unshaped limit. Has something changed that I missed?

I am little concerned and I think the agent might of been a lil confused.
Click to expand...

Given the price being advertised, Crystal Clear is the same as Fusion. And yep, it shouldn't be hundred's given that it is only a hundred.
 
Signed up last week and am really impressed with the excellent speeds, service and forum representation - well done CW.

Quick question on the T&C's in the Shaping section:
"On exhausting a first tier data allocation a customer will be migrated to either the second or third tier shaping"
What is the data allocation value/threshold for the first tier and second tier?
 
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