Crystal Web (NEW ISP) ADSL Feedback

Status
Not open for further replies.
Crystal Web said:
Yes, there is some incredible pressure on the pipe at the moment from our side due to the problems, but by the end of this month it will be no more. I apologise for this, but all of your Orange Is The New Black episodes should be down shortly. Same for Through The Wormhole (yay, it's back).

It's for these reasons that we've chosen to migrate our customers on a temporary basis should they choose. We hope that this goes to show our agility, and commitment to our customers who choose to make the best connection...
Click to expand...

Yeah, I reckon Orange is the new Black has been downloaded in hd. The missus also streamed it on Netflix all afternoon (got perfect quality). I'm sure you guys hate Netflix with their "release entire season on the same day" policy!
 
Messugga said:
Yeah, I reckon Orange is the new Black has been downloaded in hd. The missus also streamed it on Netflix all afternoon (got perfect quality). I'm sure you guys hate Netflix with their "release entire season on the same day" policy!
Click to expand...

Not a policy, its how they work. They are not hulu...
 
Necuno said:
Not a policy, its how they work. They are not hulu...
Click to expand...

... Okay then?

policy1

ˈpɒlɪsi/

noun

a course or principle of action adopted or proposed by an organization or individual.

Ie. Same thing. Hung over or just looking for an argument?
 
Let me help you:

Netflix 101: Complete.
Hulu 101: Current and complete.

Business model / Operation != policy.
 
Crystal Web said:
Hi saa044,

Please don't worry about the costs. That's for us to handle, and you are more than welcome to request a change to the IS backone accounts before Sunday and we will facilitate it for you.

We have a goal - to be the best ISP in South Africa within 24 months, and we've made financial and operational provision to be so. Part of that provision means forecasting and budgeting for issues, as any good business should do.

So let us worry about the financials, and you focus on finding Game of Thrones in 3D Ultra HD. No customer should ever have the burden of worrying about the longevity of their supplier, and let me assure you that you don't need to, although the gesture is so wholeheartedly appreciated from our side, and we love that you're as committed to our business as we are!

Thank you, and thanks to everyone else for being such fantastic customers of Crystal Web. You make us do what we do, day in, day out, 24 hours per day collectively, with a smile on our faces. We are so incredibly appreciative of the wonderful human beings behind their PCs, notebooks, tablets, and smartphones who make up our customer base, and we'll do everything we can to ensure that you have the best possible internet experience.

We wouldn't have it any other way.

Sincerely

Shaun
Click to expand...


So in light of that post, how about replying to my email to sign up with you guys from 1 July. I sent it a few days ago, and no reply yet.

I am also bringing someone else on board, so . . . . .

Give us a shout when you have a minute, K ?

Thanks
 
Fjorko said:
So in light of that post, how about replying to my email to sign up with you guys from 1 July. I sent it a few days ago, and no reply yet.

I am also bringing someone else on board, so . . . . .

Give us a shout when you have a minute, K ?

Thanks
Click to expand...

If one of our agents didn't respond then I apologise about that. Please resend your request and I'll deal with it directly.

Many thanks
 
Crystal Web said:
If one of our agents didn't respond then I apologise about that. Please resend your request and I'll deal with it directly.

Many thanks
Click to expand...

The customer service is already meeting the South African standards. I posted a request on this thread twice already and no response. No surprise really.
 
AdrianH said:
@Crystal Web
Any feedback on my request? I would love to give you guys a go over a weekend to test streaming on UK services. Thanks
Click to expand...

Hi Adrian,

Apologies for the delay in responding. Crystal Web is currently not offering free test accounts until our official launch. Sorry about that.

In future if you'd like a faster response you can contact [email protected]

I hope you can hold tight until our launch...
 
Crystal Web said:
Hi Adrian,

Apologies for the delay in responding. Crystal Web is currently not offering free test accounts until our official launch. Sorry about that.

In future if you'd like a faster response you can contact [email protected]

I hope you can hold tight until our launch...
Click to expand...

Thanks for reply.

The reason I asked is because I mainly stream video from UK while the majority stream video from US, so its something I would like to test.

But ja, when you launch I'll give you a go. Do you know if you will be offering 6meg accounts because I can only sync at 6 meg?
 
AdrianH said:
Thanks for reply.

The reason I asked is because I mainly stream video from UK while the majority stream video from US, so its something I would like to test.

But ja, when you launch I'll give you a go. Do you know if you will be offering 6meg accounts because I can only sync at 6 meg?
Click to expand...

We are considering a 6/8Mb account but it's not high on our priority list at the moment as our 10Mb pricing is very competitive. We're also seeing very few requests for it, but that's not to say that we're not going to release such a product...
 
AdrianH said:
Thanks for reply.

The reason I asked is because I mainly stream video from UK while the majority stream video from US, so its something I would like to test.

But ja, when you launch I'll give you a go. Do you know if you will be offering 6meg accounts because I can only sync at 6 meg?
Click to expand...

Hi there, if you can hold off till 1 August and give me UK links to test for you I will. Just putting it out there for you. I am sure other MyBB members and Crystelweb themselves can also run a test for you before July, the international link by the sound of it should be fixed before month end as I understand.
 
So when is the official launch?

I am currently a very happy customer of Afrihost using their Business Uncapped 2meg product. But I would be interested to see what CrystalWeb has to offer.
 
killerbyte said:
So when is the official launch?

I am currently a very happy customer of Afrihost using their Business Uncapped 2meg product. But I would be interested to see what CrystalWeb has to offer.
Click to expand...

Pretty awesome news server for starters... "couple of weeks" all I know.
 
Arksun said:
Is there anything that can be done about xbox live gaming?
Click to expand...

We can't unfortunately test every variable for every service our customers may use, so always best to send support some details feedback about it with a tracert, the address you're trying to reach, and the exact problem so that we can test.
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X