Crystal Web (NEW ISP) ADSL Feedback

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little disappointed tonight.

trying to download a few files via filehosting sites. and getting 10 kilobyte per second speeds. Any other browsing/activity causes the download to timeout.

Below are results from Zertops two tools.

Local Tracert

Tracing route to news24.co.za [41.86.110.143]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.0.0.2
2 13 ms 11 ms 27 ms 105.233.32.1
3 146 ms 35 ms 62 ms 196.6.121.198
4 33 ms 153 ms 24 ms jb1-vlan612.jhbcore.net [196.41.96.158]
5 38 ms 68 ms 38 ms mweb-1.jinx.net.za [196.223.14.25]
6 120 ms 91 ms 83 ms tengig-0-7-0-3-vic-p-1.mweb.co.za [197.80.7.1]
7 109 ms 121 ms 224 ms tengig-0-0-0-0-cpt-p-2.mweb.co.za [197.84.4.46]
8 108 ms 64 ms 120 ms vl-11-cpt-hscore-1.mweb.co.za [197.84.5.238]
9 57 ms 82 ms 54 ms 196.28.178.66
10 60 ms 51 ms 48 ms gig5-1-cpt-opt-65-1.optinet.net [196.41.133.234]
11 87 ms 62 ms 330 ms OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6]
12 70 ms 65 ms 49 ms 197-84-208-146.cpt.mweb.co.za [197.84.208.146]
13 101 ms 246 ms 118 ms 41-86-110-143.mweb.co.za [41.86.110.143]

Trace complete.

International Tracert

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.0.0.2
2 11 ms 15 ms 42 ms 105.233.32.1
3 35 ms 52 ms 56 ms 196.6.121.198
4 27 ms 54 ms 44 ms pk002-jhb-gi-v611.borwood.net [217.78.80.225]
5 222 ms 194 ms 187 ms th003-lon-po-wacs.borwood.net [217.78.80.237]
6 206 ms 248 ms 315 ms th102-lon-vl-prcera2.borwood.net [217.78.88.26]
7 250 ms 216 ms 234 ms gi-0-3-0-1-63.r02.londen03.uk.bb.gin.ntt.net [213.130.48.1]
8 252 ms 223 ms 207 ms xe-1-0-1.mpr1.lhr15.uk.above.net [64.125.13.9]
9 237 ms 235 ms 211 ms 94.31.40.154.IPYX-080002-001-ZYO.above.net [94.31.40.154]
10 * 239 ms 213 ms te1-1-1-31.core-rs2.thdo.ncuk.net [80.249.97.85]
11 242 ms 206 ms 250 ms www.thinkbroadband.com [80.249.99.130]

Trace complete.

International Speedtest
Downloaded 20.0 megabytes in 9:58 seconds. (34.20 KB/s)

Local Speedtest
Downloaded 15.6 megabytes in 1:20 seconds. (199.93 KB/s)




Test End Timestamp
2014-06-24 21:14:02,76

URL for the file is
http://linksave.in/924023922537676c8dbae2
http://linkcrypt.ws/dir/0twd7aol0ry1c66

Below is the linetool results

Zertop's "Is it my Line" Results
Basic Report:
Your average ping was 48ms
Your maximum ping was 159ms

Looking at your average ping, your line seems to be a bit dodgy :/ This may account for any slow speeds you may be experiencing. However, it could just be related to a high-latency home network (ie... Wi-Fi). If you feel the need, please post the results (at the end of the program) into the forum for advice

Detailed Report
Ping results for last hop before account switches to ISP's hardware (Hop 2 on Tracert)

Pinging 105.233.32.1 with 32 bytes of data:
Reply from 105.233.32.1: bytes=32 time=74ms TTL=254
Reply from 105.233.32.1: bytes=32 time=52ms TTL=254
Reply from 105.233.32.1: bytes=32 time=159ms TTL=254
Reply from 105.233.32.1: bytes=32 time=21ms TTL=254
Reply from 105.233.32.1: bytes=32 time=92ms TTL=254
Reply from 105.233.32.1: bytes=32 time=36ms TTL=254
Reply from 105.233.32.1: bytes=32 time=27ms TTL=254
Reply from 105.233.32.1: bytes=32 time=36ms TTL=254
Reply from 105.233.32.1: bytes=32 time=35ms TTL=254
Reply from 105.233.32.1: bytes=32 time=40ms TTL=254
Reply from 105.233.32.1: bytes=32 time=20ms TTL=254
Reply from 105.233.32.1: bytes=32 time=20ms TTL=254
Reply from 105.233.32.1: bytes=32 time=68ms TTL=254
Reply from 105.233.32.1: bytes=32 time=26ms TTL=254
Reply from 105.233.32.1: bytes=32 time=77ms TTL=254
Reply from 105.233.32.1: bytes=32 time=76ms TTL=254
Reply from 105.233.32.1: bytes=32 time=28ms TTL=254
Reply from 105.233.32.1: bytes=32 time=42ms TTL=254
Reply from 105.233.32.1: bytes=32 time=54ms TTL=254
Reply from 105.233.32.1: bytes=32 time=59ms TTL=254
Reply from 105.233.32.1: bytes=32 time=29ms TTL=254
Reply from 105.233.32.1: bytes=32 time=21ms TTL=254
Reply from 105.233.32.1: bytes=32 time=36ms TTL=254
Reply from 105.233.32.1: bytes=32 time=24ms TTL=254
Reply from 105.233.32.1: bytes=32 time=36ms TTL=254
Reply from 105.233.32.1: bytes=32 time=70ms TTL=254
Reply from 105.233.32.1: bytes=32 time=61ms TTL=254
Reply from 105.233.32.1: bytes=32 time=23ms TTL=254
Reply from 105.233.32.1: bytes=32 time=77ms TTL=254
Reply from 105.233.32.1: bytes=32 time=38ms TTL=254

Ping statistics for 105.233.32.1:
Packets: Sent = 30, Received = 30, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 20ms, Maximum = 159ms, Average = 48ms

2014-06-24 21:31:24,63
 
just ran the tools again now and speeds seem to be increasing, but there is definately a problem with international

Local Tracert

Tracing route to news24.co.za [41.86.110.143]
over a maximum of 30 hops:

1 6 ms 1 ms 1 ms 10.0.0.2
2 21 ms 14 ms 80 ms 105.233.32.1
3 49 ms 32 ms 30 ms 196.6.121.198
4 33 ms 24 ms 498 ms jb1-vlan612.jhbcore.net [196.41.96.158]
5 51 ms 56 ms 77 ms mweb-1.jinx.net.za [196.223.14.25]
6 63 ms 133 ms 116 ms tengig-0-7-0-3-vic-p-1.mweb.co.za [197.80.7.1]
7 78 ms 96 ms 89 ms tengig-0-0-0-0-cpt-p-2.mweb.co.za [197.84.4.46]
8 146 ms 213 ms 195 ms vl-11-cpt-hscore-1.mweb.co.za [197.84.5.238]
9 74 ms 70 ms 61 ms 196.28.178.66
10 120 ms 66 ms 65 ms gig5-1-cpt-opt-65-1.optinet.net [196.41.133.234]
11 55 ms 93 ms 93 ms OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6]
12 111 ms 200 ms 100 ms 197-84-208-146.cpt.mweb.co.za [197.84.208.146]
13 101 ms 66 ms 140 ms 41-86-110-143.mweb.co.za [41.86.110.143]

Trace complete.

International Tracert

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.0.0.2
2 20 ms 69 ms 17 ms 105.233.32.1
3 127 ms 39 ms 33 ms 196.6.121.198
4 75 ms 27 ms 48 ms pk002-jhb-gi-v611.borwood.net [217.78.80.225]
5 202 ms 366 ms 189 ms th003-lon-po-wacs.borwood.net [217.78.80.237]
6 264 ms 208 ms 214 ms th102-lon-vl-prcera2.borwood.net [217.78.88.26]
7 197 ms 198 ms 203 ms gi-0-3-0-1-63.r02.londen03.uk.bb.gin.ntt.net [213.130.48.1]
8 227 ms 231 ms 247 ms xe-1-0-1.mpr1.lhr15.uk.above.net [64.125.13.9]
9 226 ms 237 ms 207 ms 94.31.40.154.IPYX-080002-001-ZYO.above.net [94.31.40.154]
10 293 ms 260 ms 245 ms te1-1-1-31.core-rs2.thdo.ncuk.net [80.249.97.85]
11 206 ms 203 ms 269 ms www.thinkbroadband.com [80.249.99.130]

Trace complete.

International Speedtest
Downloaded 20.0 megabytes in 4:23 seconds. (77.76 KB/s)

Local Speedtest
Downloaded 15.6 megabytes in 1:20 seconds. (198.19 KB/s)




Test End Timestamp
2014-06-24 22:36:20,69

Zertop's "Is it my Line" Results
Basic Report:
Your average ping was 73ms
Your maximum ping was 294ms

Looking at your average ping, your line seems to be a bit dodgy :/ This may account for any slow speeds you may be experiencing. However, it could just be related to a high-latency home network (ie... Wi-Fi). If you feel the need, please post the results (at the end of the program) into the forum for advice

Detailed Report
Ping results for last hop before account switches to ISP's hardware (Hop 2 on Tracert)

Pinging 105.233.32.1 with 32 bytes of data:
Reply from 105.233.32.1: bytes=32 time=38ms TTL=254
Reply from 105.233.32.1: bytes=32 time=100ms TTL=254
Reply from 105.233.32.1: bytes=32 time=37ms TTL=254
Reply from 105.233.32.1: bytes=32 time=37ms TTL=254
Reply from 105.233.32.1: bytes=32 time=43ms TTL=254
Request timed out.
Reply from 105.233.32.1: bytes=32 time=28ms TTL=254
Reply from 105.233.32.1: bytes=32 time=42ms TTL=254
Reply from 105.233.32.1: bytes=32 time=120ms TTL=254
Reply from 105.233.32.1: bytes=32 time=20ms TTL=254
Reply from 105.233.32.1: bytes=32 time=34ms TTL=254
Reply from 105.233.32.1: bytes=32 time=32ms TTL=254
Reply from 105.233.32.1: bytes=32 time=62ms TTL=254
Reply from 105.233.32.1: bytes=32 time=29ms TTL=254
Reply from 105.233.32.1: bytes=32 time=23ms TTL=254
Reply from 105.233.32.1: bytes=32 time=35ms TTL=254
Reply from 105.233.32.1: bytes=32 time=21ms TTL=254
Reply from 105.233.32.1: bytes=32 time=78ms TTL=254
Reply from 105.233.32.1: bytes=32 time=111ms TTL=254
Reply from 105.233.32.1: bytes=32 time=71ms TTL=254
Reply from 105.233.32.1: bytes=32 time=71ms TTL=254
Reply from 105.233.32.1: bytes=32 time=34ms TTL=254
Reply from 105.233.32.1: bytes=32 time=99ms TTL=254
Reply from 105.233.32.1: bytes=32 time=134ms TTL=254
Reply from 105.233.32.1: bytes=32 time=117ms TTL=254
Reply from 105.233.32.1: bytes=32 time=33ms TTL=254
Reply from 105.233.32.1: bytes=32 time=166ms TTL=254
Reply from 105.233.32.1: bytes=32 time=103ms TTL=254
Reply from 105.233.32.1: bytes=32 time=294ms TTL=254
Reply from 105.233.32.1: bytes=32 time=123ms TTL=254

Ping statistics for 105.233.32.1:
Packets: Sent = 30, Received = 29, Lost = 1 (3% loss),
Approximate round trip times in milli-seconds:
Minimum = 20ms, Maximum = 294ms, Average = 73ms

2014-06-24 22:37:59,83
 
The international link is under pressure at the moment. Apologies about that. Expect near perfection very soon on that front.
 
Guessing the support portal just went live? Got an email about a ticket that was closed weeks ago :p
 
Woodlands said:
Guessing the support portal just went live? Got an email about a ticket that was closed weeks ago :p
Click to expand...

Yes, sorry guys. The new system is going live this evening and there was a single check box selected incorrectly. Unfortunately this has resulted in a flood of emails being dished out as it synchronises the tickets across the systems. My sincere apologies about this.
 
Well my line performed amazingly last night.
Full HD stream with out a single buffer, twitch streaming on high with no buffer and I was playing CS:GO while streaming HD on Hulu.
Can't complain at all.
 
Im just glad the +-250MB file finished downloading during the 6 hours I was asleep.
 
Hi Crystal Web.
My mouth watering here for account with you guys. Looking at 100 Gb capped. Got 20 Mb line.
When oh when?
 
Uhhh, the website is still not ready. Guess I will wait for it to go official before making my move.
 
Gatsby said:
Additional capacity coming on July 1st correct?
Click to expand...

And the fault to be fixed, yes. That is the news from the international upstream provider. Also an IPC upgrade being done for additional capacity if need be, based on recent uptake.
 
mugikhan said:
Just a question for Crystal Web....Are you planning on launching an unshaped product once you launch cause that's all I'm looking for at the moment :P Oh and at a reasonable price please :)
Click to expand...

All launch products will, well, be released upon launch to be honest. There's little point in releasing our entire product range now and leaving a launch as a damp squib.

But we are currently evaluating and creating new products on our end actively, especially based on suggestions coming in from our website. So if you want unshaped uncapped then head over to the site and vote for it.
 
Electric said:
Well my line performed amazingly last night.
Full HD stream with out a single buffer, twitch streaming on high with no buffer and I was playing CS:GO while streaming HD on Hulu.
Can't complain at all.
Click to expand...

What's the catch? It sounds too good to be true... especially in SA.
 
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