Crystal Web (NEW ISP) ADSL Feedback

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Posted on this thread on the 4th of June. Emailed to clients as well (though I didn't receive the email for some reason - I just clicked the link in the second post).

Crystal Web said:
Hi all,

An email should be in your inbox shortly from Shaun and everyone at Crystal Web regarding the international issue and the resolution. Thank you to everyone for your continued support, patience, understanding, and encouragement. We hope that the solution will be acceptable to everyone, and go to show our level of commitment to delivering the best possible internet experience in South Africa.

Crystal Web Team
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Crystal Web said:
For those of you with similar patience issues to me, please click here - http://eepurl.com/WcZhX to see the mail...
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sm68 said:
Are we able to change back to our CW account before the end of the month or do we need to say on the temp IS account and only change on the 1st?
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Please only try to use your CW account on 1 July.
 
Necuno said:
RIP thread in 3 days?
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Why?

Can you believe we've had over 1500 replies in here already? But it's nowhere near the mybb limit yet - we're still getting there.

BTW, some stats for you guys - we've responded to over 1000 tickets now. 90% of them being sales related. :eek:

Thanks for the support, everyone. We'll be sure to make it worth your while. We're close to releasing VDSL and new capped pricing as well. And you won't be disappointed.
 
Crystal Web said:
Why?
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Why? Official thread with official launch :D

Crystal Web said:
BTW, some stats for you guys - we've responded to over 1000 tickets now. 90% of them being sales related. :eek:

Thanks for the support, everyone. We'll be sure to make it worth your while. We're close to releasing VDSL and new capped pricing as well. And you won't be disappointed.
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Good news!

Whats the ETA on business products?
I suppose no better upload speed in RSA than 1mbs? ( I might need some options... too soon )

:edit
I'll pm you later on with teh detail ;)
 
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Necuno said:
Why? Official thread with official launch :D
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Support goes 24 hours on 1 July but official launch has been pushed back on account of the development work. We've added a number of new requirements to the development which our development partners are working day and night to implement as quickly as possible.

Necuno said:
Good news!

Whats the ETA on business products?
I suppose no better upload speed in RSA than 1mbs? ( I might need some options... too soon )
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We've had corporate accounts since day 1, but they really are intended for business use only. We don't believe in selling business products to consumers simply to give them a reasonable internet experience. Corporate accounts only allow p2p and nntp traffic through between midnight and 7am. So no complicated QoS required and no people management required for office internet.

Unfortunately no faster upload speeds yet. We'd love to. You'll need fibre (or mobile ;) ) for that. Luckily Crystal Fibre is already a go behind the scenes. Had a meeting with the mayor of a large municipality today to finalise some agreements in this respect. We're doing some great things on the fibre side behind the scenes already, but because it's not a national infrastructure, it's project based. Luckily for you we're signing new agreements all the time in this respect.

I wish I could tell you about the other cool developments on our end now as well, but that's about all I can disclose for the time being.
 
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Crystal Web said:
We've had corporate accounts since day 1, but they really are intended for business use only. We don't believe in selling business products to consumers simply to give them a reasonable internet experience. Corporate accounts only allow p2p and nntp traffic through between midnight and 7am. So no complicated QoS required and no people management required for office internet.

Unfortunately no faster upload speeds yet. We'd love to. You'll need fibre for that. Luckily Crystal Fibre is already a go behind the scenes. Had a meeting with the mayor of a large municipality today to finalise some agreements in this respect. We're doing some great things on the fibre side behind the scenes already, but because it's not a national infrastructure, it's project based. Luckily for you we're signing new agreements all the time in this respect.

I wish I could tell you about the other cool developments on our end now as well, but that's about all I can disclose for the time being.
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Just because I ask if you business solutions doesn't mean I want to p2p on it or need it to experience the web as it really is. I do in fact need to look at solutions for one of my clients, so of course I'm going to start looking available options.

I'll pm you the detail later on...
 
Necuno said:
Just because I ask if you business solutions doesn't mean I want to p2p on it or need it to experience the web as it really is. I do in fact need to look at solutions for one of my clients, so of course I'm going to start looking available options.

I'll pm you the detail later on...
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Apologies. I've been just as indoctrinated to assume business is for consumers as much as most consumers. So ironically I make the same assumptions. Drop me a message and I'll sort you out.
 
Crystal Web said:
Apologies. I've been just as indoctrinated to assume business is for consumers as much as most consumers. So ironically I make the same assumptions. Drop me a message and I'll sort you out.
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No worries.

Its understandable seeing that we the normal customers has been driven to use "business" accounts to actually be able to use some of the web as we should :)
 
I want to sign up. Have opened a ticket. Responded with my details. No contact since :/

See ticket below:
Matt has updated your*Ticket#: 751576494*[ Open since 6:38 PM (UTC) - Jun 23 ]
 
Tariq786 said:
I want to sign up. Have opened a ticket. Responded with my details. No contact since :/

See ticket below:
Matt has updated your*Ticket#: 751576494*[ Open since 6:38 PM (UTC) - Jun 23 ]
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Wow that's bad, just try again. Some system of theirs went live about around that date and resent all the tickets to all the clients lol.
 
Tariq786 said:
I want to sign up. Have opened a ticket. Responded with my details. No contact since :/

See ticket below:
Matt has updated your*Ticket#: 751576494*[ Open since 6:38 PM (UTC) - Jun 23 ]
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Hi Tariq,

Very sorry about that. We migrated our systems over and it is possible that some tickets slipped through the cracks. My sincere apologies about that. Please can you resend it. This will not happen in the future.
 
Hi Tariq,

I found your old ticket in the new system and have responded. Again, my apologies for this not being followed up properly.
 
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