Crystal Web (NEW ISP) ADSL Feedback

[Crabby]

How does one signup for an account ?

I'm looking for a capped offer around the R50 mark.

 

[MickZA]

How does one signup for an account ?

I'm looking for a capped offer around the R50 mark.

Don't think they're doing capped accounts as yet. I've got a sales ticket open from yesterday morning in respect of a similar inquiry.

 

[Former member 61586]

What's the catch? It sounds too good to be true... especially in SA.

It wont be perfect. There will be the odd day where the internets isn't as fast when something goes wrong. But those days are few and far between.

 

[Crabby]

Don't think they're doing capped accounts as yet. I've got a sales ticket open from yesterday morning in respect of a similar inquiry.

Ah ok, thanks.

Another ISP it is then.

 

[Crystal Web]

Ah ok, thanks.

Another ISP it is then.

We are currently reviewing our capped pricing for launch. We should have something very competitive to offer at launch.

 

[RichardG]

As long as the new kid on the block looks after us I will definitely sign up for their services

 

[Crabby]

We are currently reviewing our capped pricing for launch. We should have something very competitive to offer at launch.

All well and good but I need something now. When is launch ?

 

[Crystal Web]

All well and good but I need something now. When is launch ?

Right now we do offer capped packages. I'm simply not happy with our price point to be honest. It's me - I want it reduced, and perhaps this is flowing over to our agents. You can send a message to [email protected] for some pricing if you'd like, and we can have you up and running in a matter of minutes.

 

[nand]

Right now we do offer capped packages. I'm simply not happy with our price point to be honest. It's me - I want it reduced, and perhaps this is flowing over to our agents. You can send a message to [email protected] for some pricing if you'd like, and we can have you up and running in a matter of minutes.

I received an email from you guys about my Price inquiry ticket being assigned.
Does that mean you're taking on more customers?

 

[Crystal Web]

I received an email from you guys about my Price inquiry ticket being assigned.
Does that mean you're taking on more customers?

Yes, we are.

Drop a mail to sales and remind them if they don't respond.

 

[MickZA]

Right now we do offer capped packages. I'm simply not happy with our price point to be honest. It's me - I want it reduced, and perhaps this is flowing over to our agents. You can send a message to [email protected] for some pricing if you'd like, and we can have you up and running in a matter of minutes.

Still waiting on a response to ticket: [776216222] - [Capped Account for July]

 

[JustinB]

CW

I sent an email over a week ago re signing up effective 1 August, and gave my details.

Haven't received a response - is it lost in the cracks from when the support system went live?

 

[Crystal Web]

Still waiting on a response to ticket: [776216222] - [Capped Account for July]

CW

I sent an email over a week ago re signing up effective 1 August, and gave my details.

Haven't received a response - is it lost in the cracks from when the support system went live?

Sorry guys, we migrated the systems precisely because there were missed tickets on occasion.

Justin, I have found your ticket in the new system and have assigned it to our sales manager. Apologies for the delay.

MickZA, can you please resend your email to support again and I'll make sure it's actioned if not this evening (we're doing more migrations onto various new systems), then first thing in the morning.

 

[Crabby]

Right now we do offer capped packages. I'm simply not happy with our price point to be honest. It's me - I want it reduced, and perhaps this is flowing over to our agents. You can send a message to [email protected] for some pricing if you'd like, and we can have you up and running in a matter of minutes.

Thanks. Will do.

 

[snail112]

Yes, sorry guys. The new system is going live this evening and there was a single check box selected incorrectly. Unfortunately this has resulted in a flood of emails being dished out as it synchronises the tickets across the systems. My sincere apologies about this.

Thought What The Hell is going on here. So I took all 3 surveys anyway.

 

[MickZA]

MickZA, can you please resend your email to support again and I'll make sure it's actioned if not this evening (we're doing more migrations onto various new systems), then first thing in the morning.

Done

 

[JustinB]

Sorry guys, we migrated the systems precisely because there were missed tickets on occasion.

Justin, I have found your ticket in the new system and have assigned it to our sales manager. Apologies for the delay.

MickZA, can you please resend your email to support again and I'll make sure it's actioned if not this evening (we're doing more migrations onto various new systems), then first thing in the morning.

Great stuff looking forward to being able to use my adsl during the day...

 

[Former member 61586]

So tonight NZB speeds are not great. Hovering at about 50 kilobytes per second or less.

Below are results of Zertop's two diagnostic tools

Zertop's "Is it my Line" Results
Basic Report:
Your average ping was 417ms
Your maximum ping was 3542ms

Looking at your average ping, there is definitely something wrong with your line-( Please post the results (at the end of the program) into the forum for advice

Detailed Report
Ping results for last hop before account switches to ISP's hardware (Hop 2 on Tracert)

Pinging 105.233.32.1 with 32 bytes of data:
Reply from 105.233.32.1: bytes=32 time=1291ms TTL=254
Reply from 105.233.32.1: bytes=32 time=3542ms TTL=254
Reply from 105.233.32.1: bytes=32 time=243ms TTL=254
Reply from 105.233.32.1: bytes=32 time=487ms TTL=254
Reply from 105.233.32.1: bytes=32 time=78ms TTL=254
Reply from 105.233.32.1: bytes=32 time=335ms TTL=254
Reply from 105.233.32.1: bytes=32 time=1273ms TTL=254
Reply from 105.233.32.1: bytes=32 time=740ms TTL=254
Reply from 105.233.32.1: bytes=32 time=215ms TTL=254
Reply from 105.233.32.1: bytes=32 time=1124ms TTL=254
Reply from 105.233.32.1: bytes=32 time=23ms TTL=254
Reply from 105.233.32.1: bytes=32 time=162ms TTL=254
Reply from 105.233.32.1: bytes=32 time=217ms TTL=254
Reply from 105.233.32.1: bytes=32 time=50ms TTL=254
Reply from 105.233.32.1: bytes=32 time=20ms TTL=254
Reply from 105.233.32.1: bytes=32 time=50ms TTL=254
Reply from 105.233.32.1: bytes=32 time=20ms TTL=254
Reply from 105.233.32.1: bytes=32 time=382ms TTL=254
Reply from 105.233.32.1: bytes=32 time=482ms TTL=254
Reply from 105.233.32.1: bytes=32 time=31ms TTL=254
Reply from 105.233.32.1: bytes=32 time=110ms TTL=254
Reply from 105.233.32.1: bytes=32 time=196ms TTL=254
Reply from 105.233.32.1: bytes=32 time=269ms TTL=254
Reply from 105.233.32.1: bytes=32 time=33ms TTL=254
Reply from 105.233.32.1: bytes=32 time=46ms TTL=254
Reply from 105.233.32.1: bytes=32 time=851ms TTL=254
Reply from 105.233.32.1: bytes=32 time=57ms TTL=254
Reply from 105.233.32.1: bytes=32 time=139ms TTL=254
Reply from 105.233.32.1: bytes=32 time=20ms TTL=254
Reply from 105.233.32.1: bytes=32 time=30ms TTL=254

Ping statistics for 105.233.32.1:
Packets: Sent = 30, Received = 30, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 20ms, Maximum = 3542ms, Average = 417ms

2014-06-25 19:54:33,77

Local Tracert

Tracing route to news24.co.za [41.86.110.143]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 10.0.0.2
2 98 ms 55 ms 20 ms 105.233.32.1
3 67 ms 21 ms 20 ms 196.6.121.198
4 34 ms 26 ms 20 ms jb1-vlan612.jhbcore.net [196.41.96.158]
5 22 ms 53 ms 29 ms mweb-1.jinx.net.za [196.223.14.25]
6 63 ms 82 ms 60 ms tengig-0-7-0-3-vic-p-1.mweb.co.za [197.80.7.1]
7 98 ms 105 ms 96 ms tengig-0-0-0-0-cpt-p-2.mweb.co.za [197.84.4.46]
8 50 ms 242 ms 44 ms vl-11-cpt-hscore-1.mweb.co.za [197.84.5.238]
9 115 ms 72 ms 115 ms 196.28.178.66
10 81 ms 116 ms 128 ms gig5-1-cpt-opt-65-1.optinet.net [196.41.133.234]
11 104 ms 113 ms 53 ms OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6]
12 178 ms 45 ms 158 ms 197-84-208-146.cpt.mweb.co.za [197.84.208.146]
13 172 ms 273 ms 134 ms news24.co.za [41.86.110.143]

Trace complete.

International Tracert

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms 10.0.0.2
2 113 ms 77 ms 40 ms 105.233.32.1
3 29 ms 22 ms 33 ms 196.6.121.198
4 118 ms 54 ms 33 ms pk002-jhb-gi-v611.borwood.net [217.78.80.225]
5 345 ms 238 ms 185 ms th003-lon-po-wacs.borwood.net [217.78.80.237]
6 199 ms 198 ms 231 ms th102-lon-vl-prcera2.borwood.net [217.78.88.26]
7 355 ms 606 ms 487 ms gi-0-3-0-1-63.r02.londen03.uk.bb.gin.ntt.net [213.130.48.1]
8 904 ms 622 ms 438 ms xe-1-0-1.mpr1.lhr15.uk.above.net [64.125.13.9]
9 219 ms 233 ms 208 ms 94.31.40.154.IPYX-080002-001-ZYO.above.net [94.31.40.154]
10 364 ms 215 ms 216 ms te1-1-1-31.core-rs2.thdo.ncuk.net [80.249.97.85]
11 448 ms 500 ms 232 ms thinkbroadband.com [80.249.99.130]

Trace complete.

International Speedtest
Downloaded 20.0 megabytes in 8:32 seconds. (39.95 KB/s)

Local Speedtest
Downloaded 15.6 megabytes in 1:33 seconds. (171.63 KB/s)




Test End Timestamp
2014-06-25 20:08:26,21

 

[MickeyD]

Looks like classic exchange congestion....

 

[Crystal Web]

Yeah, sorry to see that, ambroseg.

Exchange congestion.

IIRC your line is with us? If so, drop a mail to support. We do daily calls to Telkom, so we'll just add you to that list, and every day we'll report it to them for you until they fix it or give us proper feedback.