Crystal Web (NEW ISP) ADSL Feedback

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Crystal Web said:
Yeah, sorry to see that, ambroseg. :(

Exchange congestion.

IIRC your line is with us? If so, drop a mail to support. We do daily calls to Telkom, so we'll just add you to that list, and every day we'll report it to them for you until they fix it or give us proper feedback. :D
Click to expand...
Line isn't with you yet. You advised me to test the account first before moving over my line. If possible send me whatever forms need completing so we can move the line please.
 
ambroseg1 said:
Line isn't with you yet. You advised me to test the account first before moving over my line. If possible send me whatever forms need completing so we can move the line please.
Click to expand...

Drop a mail to support from the registered email with the request and we'll process it for you tomorrow.
 
Crystal Web said:
Yeah, sorry to see that, ambroseg. :(

Exchange congestion.

IIRC your line is with us? If so, drop a mail to support. We do daily calls to Telkom, so we'll just add you to that list, and every day we'll report it to them for you until they fix it or give us proper feedback. :D
Click to expand...

That's it. I'm moving. Email sent.
 
NZB downloads have now trickled to the 1 kilobyte per second range.

Here is the results of the two Zertop tools

Zertop's "Is it my Line" Results
Basic Report:
Your average ping was 29ms
Your maximum ping was 110ms

Looking at your average ping, your line seems to be running perfectly :-)
Looking at your maximum ping, however, it seems as though there could be a serious intermittent fault on the line. This could be a cause of an issue. Please post the results (at the end of the program) into the forum for advice.

Detailed Report
Ping results for last hop before account switches to ISP's hardware (Hop 2 on Tracert)

Pinging 105.233.32.1 with 32 bytes of data:
Reply from 105.233.32.1: bytes=32 time=28ms TTL=254
Reply from 105.233.32.1: bytes=32 time=30ms TTL=254
Reply from 105.233.32.1: bytes=32 time=110ms TTL=254
Reply from 105.233.32.1: bytes=32 time=26ms TTL=254
Reply from 105.233.32.1: bytes=32 time=25ms TTL=254
Reply from 105.233.32.1: bytes=32 time=28ms TTL=254
Reply from 105.233.32.1: bytes=32 time=20ms TTL=254
Reply from 105.233.32.1: bytes=32 time=29ms TTL=254
Reply from 105.233.32.1: bytes=32 time=21ms TTL=254
Reply from 105.233.32.1: bytes=32 time=26ms TTL=254
Reply from 105.233.32.1: bytes=32 time=19ms TTL=254
Reply from 105.233.32.1: bytes=32 time=23ms TTL=254
Reply from 105.233.32.1: bytes=32 time=44ms TTL=254
Reply from 105.233.32.1: bytes=32 time=26ms TTL=254
Reply from 105.233.32.1: bytes=32 time=26ms TTL=254
Reply from 105.233.32.1: bytes=32 time=29ms TTL=254
Reply from 105.233.32.1: bytes=32 time=21ms TTL=254
Reply from 105.233.32.1: bytes=32 time=28ms TTL=254
Reply from 105.233.32.1: bytes=32 time=20ms TTL=254
Reply from 105.233.32.1: bytes=32 time=29ms TTL=254
Reply from 105.233.32.1: bytes=32 time=32ms TTL=254
Reply from 105.233.32.1: bytes=32 time=26ms TTL=254
Reply from 105.233.32.1: bytes=32 time=27ms TTL=254
Reply from 105.233.32.1: bytes=32 time=26ms TTL=254
Reply from 105.233.32.1: bytes=32 time=25ms TTL=254
Reply from 105.233.32.1: bytes=32 time=38ms TTL=254
Reply from 105.233.32.1: bytes=32 time=42ms TTL=254
Reply from 105.233.32.1: bytes=32 time=26ms TTL=254
Reply from 105.233.32.1: bytes=32 time=22ms TTL=254
Reply from 105.233.32.1: bytes=32 time=19ms TTL=254

Ping statistics for 105.233.32.1:
Packets: Sent = 30, Received = 30, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 19ms, Maximum = 110ms, Average = 29ms

2014-06-25 22:21:18,20
__________________________________________________________________________________________________________

Local Tracert

Tracing route to news24.co.za [41.86.110.143]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.0.0.2
2 612 ms 84 ms 28 ms 105.233.32.1
3 471 ms 221 ms 107 ms 196.6.121.198
4 * 105 ms 418 ms jb1-vlan612.jhbcore.net [196.41.96.158]
5 76 ms 22 ms 20 ms mweb-1.jinx.net.za [196.223.14.25]
6 320 ms * 79 ms tengig-0-7-0-3-vic-p-1.mweb.co.za [197.80.7.1]
7 50 ms 64 ms 48 ms tengig-0-0-0-0-cpt-p-2.mweb.co.za [197.84.4.46]
8 51 ms 56 ms 64 ms vl-11-cpt-hscore-1.mweb.co.za [197.84.5.238]
9 82 ms 80 ms 52 ms 196.28.178.66
10 63 ms 126 ms 61 ms gig5-1-cpt-opt-65-1.optinet.net [196.41.133.234]
11 174 ms 124 ms 107 ms OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6]
12 357 ms 199 ms 74 ms 197-84-208-146.cpt.mweb.co.za [197.84.208.146]
13 1188 ms 327 ms 1198 ms 41-86-110-143.mweb.co.za [41.86.110.143]

Trace complete.

International Tracert

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.0.0.2
2 119 ms 119 ms 89 ms 105.233.32.1
3 448 ms 765 ms 110 ms 196.6.121.198
4 232 ms 100 ms 138 ms pk002-jhb-gi-v611.borwood.net [217.78.80.225]
5 263 ms 591 ms 261 ms th003-lon-po-wacs.borwood.net [217.78.80.237]
6 859 ms 407 ms 325 ms th102-lon-vl-prcera2.borwood.net [217.78.88.26]
7 225 ms 713 ms * gi-0-3-0-1-63.r02.londen03.uk.bb.gin.ntt.net [213.130.48.1]
8 214 ms 484 ms 284 ms xe-1-0-1.mpr1.lhr15.uk.above.net [64.125.13.9]
9 223 ms 287 ms 486 ms 94.31.40.154.IPYX-080002-001-ZYO.above.net [94.31.40.154]
10 251 ms 318 ms * te1-1-1-31.core-rs2.thdo.ncuk.net [80.249.97.85]
11 460 ms 225 ms 285 ms thinkbroadband.com [80.249.99.130]

Trace complete.

International Speedtest
Downloaded 20.0 megabytes in 5:19 seconds. (64.04 KB/s)

Local Speedtest
Downloaded 15.6 megabytes in 1:41 seconds. (157.93 KB/s)




Test End Timestamp
2014-06-25 22:31:54,01

Its now 22:47 and speeds have picked up to 50-100 kilobytes per second. Still nowhere near line speed.
 
Last edited by a moderator:
ambroseg, send those details to support for us. You have some terrible exchange congestion there. Nothing we can do other than harass Telkom on your behalf, but we'll need the ticket from you to do so. Always treat the forum as second level support. :D
 
On the international issues, here's where we stand. Work overseas has been completed. Courier will be dispatched in the next two days for all local equipment for the final link. The only possible delay now is customs. If anyone has customs contacts now is the time to call in a favour.

:p
 
Crystal Web said:
On the international issues, here's where we stand. Work overseas has been completed. Courier will be dispatched in the next two days for all local equipment for the final link. The only possible delay now is customs. If anyone has customs contacts now is the time to call in a favour.

:p
Click to expand...

Connected my CW account again last night, can say I was quite impressed. Imagine the performance once the issue is fixed. Oh FYI I am hooked on the Defiance game via steam, on AH it sucks so bad I have to connect my mtn uncapped, not sure how it is on CW. If it is just as bad on CW is there something you can do?
 
Crystal Web said:
On the international issues, here's where we stand. Work overseas has been completed. Courier will be dispatched in the next two days for all local equipment for the final link. The only possible delay now is customs. If anyone has customs contacts now is the time to call in a favour.

:p
Click to expand...

So my slower international speeds are not line related?
 
Quick question - when can I expect an invoice and/or payment details, and my account details? :)
 
Hey CW,

1) I was wondering how long it takes you guys to process account requests? I sent a request for a 10 meg account through last night. (No rush, just wondering).

2) Maybe someone here can help me out with this: I am currently on a 6 meg profile, which in theory has a maximum of 8 meg (my ADSL stats look good enough when I checked them last night). But for some reason when I first got 8 meg the line was a bit unstable, so they put me on 6 meg. Now I have a new router and was thinking that my old router may have been the reason why the line was unstable, so I call Telkom (yay for being on hold for about an hour) and ask them to change the profile to 8 meg so I can test to see if it's stable. I spoke to two different call center people, and the first one said to me that she couldn't change it to 8 meg. The second guy said he could but when he changed it, it was still set to 6 meg. He said he's tried to change it but wasn't sure what the issue was.

So before I waste my time calling Telkom again, I was wondering if the fact that my exchange is full be the reason they can't bump me up to 8? Ideally I would like to get at least 8 meg out of my 10 meg account.
 
Sinbad said:
Quick question - when can I expect an invoice and/or payment details, and my account details? :)
Click to expand...

Your billing stuff will be sorted today - no need to change usernames and passwords though.
 
zolly said:
Hey CW,

1) I was wondering how long it takes you guys to process account requests? I sent a request for a 10 meg account through last night. (No rush, just wondering).
Click to expand...

The last few days it's been slow as we've transitioned over to new systems. But if you send it now I'll have it sorted for you in a matter of minutes, along with everyone else. I would suggest 1 July activation though to ensure that you get to experience Crystal Web internet without the international hiccups.

zolly said:
2) Maybe someone here can help me out with this: I am currently on a 6 meg profile, which in theory has a maximum of 8 meg (my ADSL stats look good enough when I checked them last night). But for some reason when I first got 8 meg the line was a bit unstable, so they put me on 6 meg. Now I have a new router and was thinking that my old router may have been the reason why the line was unstable, so I call Telkom (yay for being on hold for about an hour) and ask them to change the profile to 8 meg so I can test to see if it's stable. I spoke to two different call center people, and the first one said to me that she couldn't change it to 8 meg. The second guy said he could but when he changed it, it was still set to 6 meg. He said he's tried to change it but wasn't sure what the issue was.

So before I waste my time calling Telkom again, I was wondering if the fact that my exchange is full be the reason they can't bump me up to 8? Ideally I would like to get at least 8 meg out of my 10 meg account.
Click to expand...

Always ask them to do a port reset after a speed upgrade for it to reflect properly.
 
Last edited:
saa044 said:
Connected my CW account again last night, can say I was quite impressed. Imagine the performance once the issue is fixed. Oh FYI I am hooked on the Defiance game via steam, on AH it sucks so bad I have to connect my mtn uncapped, not sure how it is on CW. If it is just as bad on CW is there something you can do?
Click to expand...

We can always take a look at it, but remember that prioritising individual things for individual clients is not feasible, so we have to make these changes global on the shaper itself if it's being shaped - so these global changes require business cases for changes rather than individual user cases. I hope you can understand.

But that's based on the assumption that it's not going to work properly. ;)
 
Sinbad said:
errrrrmmmmm?
I don't have a username/password? (just a trial account?)
Click to expand...

That account is yours. It's no longer a trial account. It has been converted to your account under your name.
 
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