Crystal Web (NEW ISP) ADSL Feedback

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Crystal Web said:
The last few days it's been slow as we've transitioned over to new systems. But if you send it now I'll have it sorted for you in a matter of minutes, along with everyone else. I would suggest 1 July activation though to ensure that you get to experience Crystal Web internet without the international hiccups.
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Thanks. It should be sitting in someone's mailbox already (with the 1st of July activation date), so I'm just going to wait. If I don't hear from you guys in the next couple of days I'll resend it.
 
zolly said:
Thanks. It should be sitting in someone's mailbox already (with the 1st of July activation date), so I'm just going to wait. If I don't hear from you guys in the next couple of days I'll resend it.
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Your details are going out shortly. ;)

Thanks for making the best connection with Crystal Web!
 
Crystal Web said:
MickZA, can you please resend your email to support again and I'll make sure it's actioned if not this evening (we're doing more migrations onto various new systems), then first thing in the morning.
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Hi Mick

We do not have any 20gb and 30gb accounts at the moment and the only account which matches your request is our
Crystal Clear Capped Bundle 4Mb 30 Gigs
R 559.00

This account is bundled which means you would have to migrate your line to Crystal Web.
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Seems you only have bundled capped accounts at present, will this be the case going forward as moving my line(s) from Telkom is non-starter?
 
MickZA said:
Seems you only have bundled capped accounts at present, will this be the case going forward as moving my line(s) from Telkom is non-starter?
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Hi MickZA,

We're currently repricing our capped accounts sans Telkom line. Expect news on that soon.
 
By the way guys

May need to check your website layout for mobile phones again - if looking at it in portrait mode, the Crystal web logo is cut off on the right hand side. Using Iphone 5s

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Thanks fjorko,

I noticed that as well. The logo is not responsive. We will fix that up shortly. Currently we're working on some new features there. You'll see the live chat is gone for now, but will return very soon.
 
Looking forward to the capped offering or a hybrid capped + after hours uncapped account would be better :)
 
Fox1 said:
Looking forward to the capped offering or a hybrid capped + after hours uncapped account would be better :)
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Nice. Go to our website and add the idea there and let's see what votes we get for it.
 
quite happy to have given notice to move my line to Crystal Web. Even if Crystal Web do absolutely nothing for me with line problems, it will be no better than Telkom, and I save a few R in the process as its cheaper with Crystal Web. :D
 
Serious question......when is soon? More or less a time frame. In fact, give worst case scenario.
 
ambroseg1 said:
Serious question......when is soon? More or less a time frame. In fact, give worst case scenario.
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It's all up to customs now. Anywhere from the next 48 hours to a week, give or take a few days.
 
so... what happens to my temp is account in a few days?
 
Necuno said:
so... what happens to my temp is account in a few days?
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TBH the CW account performs better than the temp IS account. My wife Whatsapp me every day when the IS account was active and asked me why it buffered so much when watching youtube, only in the afternoon though. Then I always had to change back to AH. When I activated CW again 2 days ago she told me not to change anything as nothing buffered. But I guess you are in the NNTP boat and me in the streaming boat hehe.
 
Necuno said:
so... what happens to my temp is account in a few days?
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saa044 said:
TBH the CW account performs better than the temp IS account. My wife Whatsapp me every day when the IS account was active and asked me why it buffered so much when watching youtube, only in the afternoon though. Then I always had to change back to AH. When I activated CW again 2 days ago she told me not to change anything as nothing buffered. But I guess you are in the NNTP boat and me in the streaming boat hehe.
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Thanks, but that doesn't answer my question.
 
Necuno said:
Thanks, but that doesn't answer my question.
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Well I mailed support the other day and he misunderstood my question, this is what I got...

Afternoon Danie.
As per your request if you decide to use both accounts as of the 1st and the IS account authenticates , then billing will be done separately for both accounts because your normal Crystal web account will also be working fine as from the 1st of July.
Crystalweb Support Team

And TBH my CW account works very good, so I am on board.
 
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