Crystal Web (NEW ISP) ADSL Feedback

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Crystal Web said:
If you do experience any issues then please let us know so that we can investigate it for you.
Click to expand...

Contacted live support, they are running tests.

Tested a WA account to make sure it wasn't from my side, here are the results.

CrystalWeb account

Tracing route to bbc.co.uk [212.58.246.104]
over a maximum of 30 hops:

1 10.0.0.2
2 105.233.6.1
3 196.6.121.198
4 pk002-jhb-gi-v611.borwood.net [217.78.80.225]
5 th003-lon-po-wacs.borwood.net [217.78.80.237]
6 th102-lon-vl-prcera2.borwood.net [217.78.88.26]
7 th302-lon-gi-1204.borwood.net [217.78.88.82]
8 bbc-linx.pr01.thdow.bbc.co.uk [195.66.224.103]
9 * * *
Computing statistics for 200 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address

0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 10.0.0.2
0/ 100 = 0% |
2 57ms 0/ 100 = 0% 0/ 100 = 0% 105.233.6.1
0/ 100 = 0% |
3 58ms 0/ 100 = 0% 0/ 100 = 0% 196.6.121.198
0/ 100 = 0% |
4 58ms 0/ 100 = 0% 0/ 100 = 0% pk002-jhb-gi-v611.borwood.net [217.78.80.225]
0/ 100 = 0% |
5 222ms 0/ 100 = 0% 0/ 100 = 0% th003-lon-po-wacs.borwood.net [217.78.80.237]
5/ 100 = 5% |
6 234ms 11/ 100 = 11% 6/ 100 = 6% th102-lon-vl-prcera2.borwood.net [217.78.88.26]
0/ 100 = 0% |
7 242ms 5/ 100 = 5% 0/ 100 = 0% th302-lon-gi-1204.borwood.net [217.78.88.82]
95/ 100 = 95% |
8 --- 100/ 100 =100% 0/ 100 = 0% bbc-linx.pr01.thdow.bbc.co.uk [195.66.224.103]

Trace complete.

Webafrica Account


Tracing route to bbc.co.uk [212.58.246.104]
over a maximum of 30 hops:

1 196-210-134-1.dynamic.isadsl.co.za [196.210.134.1]
2 196.38.72.229
3 cdsl2-rba-vl150.ip.isnet.net [196.38.73.9]
4 core2b-pkl-te0-0-0-0.ip.isnet.net [196.26.0.63]
5 168.209.201.85
6 bbc-linx.pr01.rbsov.bbc.co.uk [195.66.236.103]
7 * * *
Computing statistics for 150 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address

0/ 100 = 0% |
1 13ms 0/ 100 = 0% 0/ 100 = 0% 196-210-134-1.dynamic.isadsl.co.za [196.210.134.1]
0/ 100 = 0% |
2 13ms 0/ 100 = 0% 0/ 100 = 0% 196.38.72.229
0/ 100 = 0% |
3 12ms 0/ 100 = 0% 0/ 100 = 0% cdsl2-rba-vl150.ip.isnet.net [196.38.73.9]
0/ 100 = 0% |
4 15ms 0/ 100 = 0% 0/ 100 = 0% core2b-pkl-te0-0-0-0.ip.isnet.net [196.26.0.63]
0/ 100 = 0% |
5 188ms 0/ 100 = 0% 0/ 100 = 0% 168.209.201.85
0/ 100 = 0% |
6 179ms 0/ 100 = 0% 0/ 100 = 0% bbc-linx.pr01.rbsov.bbc.co.uk [195.66.236.103]

Trace complete.
 
Hi Intox,

I'm seeing some minor issues there on the international link. Apologies about that. That's part of what we're working on to have resolved within the next few days. It is intermittent at the moment and shouldn't be a persistent issue. Hope our support are able to assist you further.
 
Crystal Web said:
Hi Intox,

I'm seeing some minor issues there on the international link. Apologies about that. That's part of what we're working on to have resolved within the next few days. It is intermittent at the moment and shouldn't be a persistent issue. Hope our support are able to assist you further.
Click to expand...

Thanks for the reply, no worries hope you get it sorted soon.

Also was really impressed with the temp IS account last month, Thanks for that :)
 
tsume said:
Still haven't recieved login info, think CW has forgotten about me
Click to expand...

Hi tsume,

Please get in touch so that we can sort this out for you. I can't find anything related to your forum name in our system so it's difficult for me to fix right now. :(
 
Crystal Web said:
Hi tsume,

Please get in touch so that we can sort this out for you. I can't find anything related to your forum name in our system so it's difficult for me to fix right now. :(
Click to expand...

Upgrade your systems damnit :p...

Hopefully during the course of the day my router has decided to wake the fsck up and connect properly again.
 
Crystal Web said:
Hi tsume,

Please get in touch so that we can sort this out for you. I can't find anything related to your forum name in our system so it's difficult for me to fix right now. :(
Click to expand...

Is it difficult to add a login with your mybb username button so the account Display name shows your mybb nick but account name registered under the real name? Am sure in time improvements will come :D.

Pains me to see you guys struggle and it may point to more of these issues later on :(. I do believe you all are working so hard (butts are being kicked ;-) ) so no added pressure...again.

Are you guys thinking of buying Vox Telecom :D?
 
Crystal Web said:
Customs are holding the final piece of the puzzle which should see configuration of the resolution begin on Friday, at which point not only will you have awesome daytime speeds and general internet, but your downloads will revert to what you're expecting as well.
Click to expand...
Just curious, what is this "final piece of the puzzle"? and how will it improve international speeds?
 
Yuu said:
Is it difficult to add a login with your mybb username button so the account Display name shows your mybb nick but account name registered under the real name? Am sure in time improvements will come :D.

Pains me to see you guys struggle and it may point to more of these issues later on :(. I do believe you all are working so hard (butts are being kicked ;-) ) so no added pressure...again.

Are you guys thinking of buying Vox Telecom :D?
Click to expand...

Hi Yuu,

I don't think a lack of mybroadband username on support registrations is necessarily a problem that we need to address, as non-mybroadband customers are going to be mightily confused by this field in the support section.

We can add custom field mappings to the support system, but these will be based on requirements and additions will be introduced if need be after careful consideration.
 
balky said:
Just curious, what is this "final piece of the puzzle"? and how will it improve international speeds?
Click to expand...

Hardware. Resolves the problem at the link and upgrades capacity in a massive way.
 
@CW: If I do run into issues tonight is there a number I can call or is it just email for now?

also, is Live Chat down?
 
Crystal Web said:
Hi Yuu,

I don't think a lack of mybroadband username on support registrations is necessarily a problem that we need to address, as non-mybroadband customers are going to be mightily confused by this field in the support section.

We can add custom field mappings to the support system, but these will be based on requirements and additions will be introduced if need be after careful consideration.
Click to expand...

Ah okay, was just a suggestion :O.
 
Gatsby said:
@CW: If I do run into issues tonight is there a number I can call or is it just email for now?

also, is Live Chat down?
Click to expand...

Shouldn't be. :eek:

Yuu said:
Ah okay, was just a suggestion :O.
Click to expand...

No problem. Appreciate the suggestions, keep them coming. Was just pointing out why I don't think it's a problem for now. :)
 
A bit disappointing.

4Mbps, Eastern Cape

Tracing route to news24.co.za [41.86.110.143]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 8 ms 8 ms 14 ms 105.233.34.1
3 22 ms 22 ms 25 ms telkom-gw-ipc-up.ctcore.net [196.6.121.38]
4 27 ms 29 ms 24 ms mweb.cinx.net.za [196.223.22.32]
5 46 ms 52 ms 58 ms tengig-0-7-0-3-cpt-p-2.mweb.co.za [197.84.7.2]
6 51 ms 52 ms 50 ms vl-12-cpt-hscore-2.mweb.co.za [197.84.5.254]
7 32 ms 30 ms 32 ms vp-02-14.bb.ctn.c27.za.net [196.28.178.70]
8 34 ms 36 ms 31 ms gig5-2-cpt-opt-65-1.optinet.net [196.41.133.166]
9 27 ms 26 ms 26 ms OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6]
10 53 ms 46 ms 48 ms 197-84-208-146.cpt.mweb.co.za [197.84.208.146]
11 47 ms 49 ms 46 ms 41-86-110-143.mweb.co.za [41.86.110.143]

Trace complete.

International Tracert

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 8 ms 8 ms 8 ms 105.233.34.1
3 47 ms 41 ms 39 ms telkom-gw-ipc-up.ctcore.net [196.6.121.38]
4 47 ms 51 ms 58 ms ct103-cpt-vl-196.ctcore.net [196.41.96.227]
5 46 ms 122 ms 64 ms vct102-cpt-gi-328.borwood.net [217.78.80.114]
6 51 ms 50 ms 48 ms vct103-cpt-gi-pa1.borwood.net [217.78.80.181]
7 45 ms 45 ms 44 ms ct201-cpt-gi-508.borwood.net [217.78.80.234]
8 191 ms 193 ms 194 ms th201-lon-po-wacs.borwood.net [217.78.88.201]
9 193 ms 230 ms 187 ms th102-lon-vl-prcera1.borwood.net [217.78.80.142]
10 198 ms 196 ms 202 ms gi-0-3-0-1-63.r02.londen03.uk.bb.gin.ntt.net [213.130.48.1]
11 236 ms 238 ms 231 ms xe-1-0-1.mpr1.lhr15.uk.above.net [64.125.13.9]
12 236 ms 232 ms 230 ms 94.31.40.154.IPYX-080002-001-ZYO.above.net [94.31.40.154]
13 200 ms 197 ms 193 ms te1-1-1-31.core-rs2.thdo.ncuk.net [80.249.97.85]
14 212 ms 212 ms 218 ms www.thinkbroadband.com [80.249.99.130]

Trace complete.

International Speedtest
Downloaded 20.0 megabytes in 1:54 seconds. (178.38 KB/s)

Local Speedtest
Downloaded 15.6 megabytes in 57 seconds. (279.18 KB/s)

Test End Timestamp
2014/07/01 15:00:22.02
Click to expand...
 
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