Crystal Web (NEW ISP) ADSL Feedback

[OMB]

An agent seriously cocked up on this this morning and DJ is busy on the case right now. An email should be sent to you within the next 15 minutes with actual feedback.

thanks Paul, got the mail, feeling much happier

 

[Paul Hjul]

thanks Paul, got the mail, feeling much happier

good to hear, our (DJ and my) mood will probably take a little longer to improve

 

[OMB]

good to hear, our (DJ and my) mood will probably take a little longer to improve

I didn't say I was ecstatic

 

[The_Unbeliever]

hope the agent that caused the cock-up will be going to apologize to OMB personally

 

[Sinbad]

hope the agent that caused the cock-up will be going to apologize to OMB personally

By means of public youtube video

 

[mika1000]

Wait let me try this.
WTF!!!
More than R300.00 per month for a 4Mbps?
I mean really! I dont mind paying, but more than R300.00/pm?
Come on DJ. Sort me out.

im paying it with a smile.

had the best month of ADSL internet since I got it ages ago...

I can download. I can browse. I can youtube. without any problem 99% of the time...

after being at Mweb, AH, Axxess, Paradigm, Webafrica, CS and OW, I can honestly say this is the best internet I've had in almost 8 years of ADSL.

keep up the good work CW!

Thanks

 

[Electric]

I'm a bit disappointed with the service I received 2 nights back.
My line disconnected and CW couldn't help me forcing me to call Telkom myself.

I don't understand why CW didn't know a rat bit through my line?

 

[Hectic]

im paying it with a smile.

had the best month of ADSL internet since I got it ages ago...

keep up the good work CW!

Yip. Same here. Had issues with international, till a fix was implemented. From there it was very good. Had an issue over the weekend, but a reboot of the router sorted the issue. Happy with the account.

 

[Soulcode]

Month end is almost here and I assume the temporary IS accounts will stop working then? Has the packet loss in the Gauteng area been sorted yet?

 

[Sinbad]

Month end is almost here and I assume the temporary IS accounts will stop working then? Has the packet loss in the Gauteng area been sorted yet?

Nope...

 

[AthenianOwl]

im paying it with a smile.

had the best month of ADSL internet since I got it ages ago...

I can download. I can browse. I can youtube. without any problem 99% of the time...

after being at Mweb, AH, Axxess, Paradigm, Webafrica, CS and OW, I can honestly say this is the best internet I've had in almost 8 years of ADSL.

keep up the good work CW!

Thanks

Heh, an uncapped account always performs well on the first day. It means fokol. I said the same thing when I used an AH uncapped account on the first day.

 

[snail112]

Month end is almost here and I assume the temporary IS accounts will stop working then? Has the packet loss in the Gauteng area been sorted yet?

Good question. I hope it is fixed by 01 Aug. I cannot afford prepaid data again next month to stay out of trouble.

 

[Crystal Web]

So we took all of your feedback regarding live chat on board and have spent the last two days fixing it.

No more captcha
No more horrid looking chat window
And we've integrated the new system into our backend properly so all chats should initiate a pull-through of your support history so new agent shifts don't cause confusion or frustration for customers
Also moved the default position fro centre of the screen to the bottom right on advice of customers - it feels more natural there.

All support systems are 100% operational again, and apologies for the blackout yesterday. We had some power issues and a fright when we discovered that the generator was no longer working either.

Eish, when things go wrong, hey.

 

[Crystal Web]

Month end is almost here and I assume the temporary IS accounts will stop working then? Has the packet loss in the Gauteng area been sorted yet?

All indications are that 1 August will be resolved.

 

[slasherjdc]

Heh, an uncapped account always performs well on the first day. It means fokol. I said the same thing when I used an AH uncapped account on the first day.

I think they realise what will happen if they try pull that **** on MyBB so i think we will be fine for now
also if they do pull that **** you'll still be fine till 1 month after launch lol

 

[Sinbad]

All indications are that 1 August will be resolved.

Can we all have teh biggest friggin party EVER when it comes onstream?!?

 

[Crystal Web]

I'm a bit disappointed with the service I received 2 nights back.
My line disconnected and CW couldn't help me forcing me to call Telkom myself.

I don't understand why CW didn't know a rat bit through my line?

We can send in our chief barking officer? She hates rats, lag, and poor download speeds. In no particular order. She hates equally.

 

[Crystal Web]

Can we all have teh biggest friggin party EVER when it comes onstream?!?

My house. You're invited.

We'll be throwing a bit of a party when we officially launch. May invite a select few forum members.

 

[Crystal Web]

hope the agent that caused the cock-up will be going to apologize to OMB personally

After he's done polishing my car.

 

[stefan9]

Month end is almost here and I assume the temporary IS accounts will stop working then? Has the packet loss in the Gauteng area been sorted yet?

Nope still having issues with international gaming due to this issue...