Crystal Web (NEW ISP) ADSL Feedback

[saa044]

I paid on time, but used the wrong reference number. I did open a ticket though, so I hope all is piele!

Piele, Lol.

 

[PhreeMe]

I paid on time, but used the wrong reference number. I did open a ticket though, so I hope all is piele!

Good point.... I should check my reference soon and see that it is correct.

 

[Elax]

Haven't received an invoice myself, so I used my name as per the previous invoice...

 

[Gatsby]

I paid on time, but used the wrong reference number. I did open a ticket though, so I hope all is piele!

And that friends is how you know you are on a South African forum!

 

[Intox]

I paid on time, but used the wrong reference number.

Just realized I did the same thing,used my first invoice reference instead of the new one.

 

[althex]

Just realized I did the same thing,used my first invoice reference instead of the new one.

Are we supposed to use the current invoice number as reference when paying via EFT? I used my crystal web username last month & this month hope it's ok

 

[Sinbad]

Are we supposed to use the current invoice number as reference when paying via EFT? I used my crystal web username last month & this month hope it's ok

I just used my name

 

[Intox]

Are we supposed to use the current invoice number as reference when paying via EFT? I used my crystal web username last month & this month hope it's ok

Ok now im confused, my first invoice said

"Important! When paying by EFT, please use your invoice number as a reference to avoid delays in allocating to your account. For speedy payment allocation, please send the payment notification to [email protected]"

July Invoice says "Important! When paying by EFT, please use your customer name as a reference to avoid delays in allocating to your account. For speedy payment allocation, please send the proof of payment to [email protected]"

 

[Crystal Web]

I paid on time, but used the wrong reference number. I did open a ticket though, so I hope all is piele!

Did support get back to you on this?

Haven't received an invoice myself, so I used my name as per the previous invoice...

Perfect.

Just realized I did the same thing,used my first invoice reference instead of the new one.

Yeah, we've had fun reconciling the two systems because of this. No worries though.

Are we supposed to use the current invoice number as reference when paying via EFT? I used my crystal web username last month & this month hope it's ok

I prefer customer name to be honest. Invoice numbers have a tendency to be hashed out on recon which causes some troubles.

BTW, someone last month made an Autobank deposit of R250 with an incorrect reference and I have no idea who that was. If it was you, contact me please. (No chancers )

 

[Crystal Web]

Ok now im confused, my first invoice said

"Important! When paying by EFT, please use your invoice number as a reference to avoid delays in allocating to your account. For speedy payment allocation, please send the payment notification to [email protected]"

July Invoice says "Important! When paying by EFT, please use your customer name as a reference to avoid delays in allocating to your account. For speedy payment allocation, please send the proof of payment to [email protected]"

Always use the reference on the latest invoice.

 

[Crystal Web]

BTW, credit card and debit card transactions are now working on our system but we can't launch it to customers UNTIL we actually launch the site in full. Has to be verified by the merchant bankers, so it's still a process.

It's a game of hurry up and wait.

 

[Sinbad]

Always use the reference on the latest invoice.

Guys may I suggest using a customer account number, especially if you're using EFTs?
That way, people don't have to type in a reference on a pre-created beneficiary each time - minimises chances of error.

 

[Intox]

Always use the reference on the latest invoice.

Thanks, will change it to customer name next month

 

[Crystal Web]

Guys may I suggest using a customer account number, especially if you're using EFTs?
That way, people don't have to type in a reference on a pre-created beneficiary each time - minimises chances of error.

We use a unique identifier in our backend database systems that will generate unique references for each customer. Next round of invoices should be sorted in this respect.

 

[Crystal Web]

Thanks, will change it to customer name next month

Or whatever the invoice says.

 

[Intox]

Or whatever the invoice says.

haha true, I should start reading those things.

 

[Elax]

I signed up on the Xero system for a "30 day free trial" to get to my full bill. Will we able to keep getting to our account history without being charged by them at some point?

When I mailed billing about my invoice, they seem to have missed that query in my mail.

 

[Crystal Web]

I signed up on the Xero system for a "30 day free trial" to get to my full bill. Will we able to keep getting to our account history without being charged by them at some point?

When I mailed billing about my invoice, they seem to have missed that query in my mail.

No need to sign up for their free trial - the link on the invoices should allow you to see your balances and so on.

We're building the history into our customer portal as well, so no need to use the online system in isolation as well. Site is very close to actual launch by the way. As are the new capped products.

Please PM me the query you had regarding the issue, or send it to support again and I'll look into it.

 

[Crystal Web]

Phew, news server should be back up and running now guys. Apologies for the issue.

 

[Gatsby]

Hi. Has the VPN shape been lifted? Or will it be lifted? might need to VPN to work on Sunday...just wondering if I will be able to. On the CW account..otherwise I'll just have sign sign up for a free GB somewhere.