Crystal Web (NEW ISP) ADSL Feedback

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I've read the last few pages...and could find this mentioned specifically; do you guys have a fixed public launch date?

I know people can contact you now to get a line etc, but any firm date in mind? October 1st perhaps?
 
Crystal Web said:
Unfortunately some customers may be informed over the coming days that their unshaped experience will be coming to an end. Unfortunately some customers are going as far as to download in excess of 100GB per day, and we can't sustain that. These few percentage of customers will be moved back to shaped uncapped accounts to preserve the quality of the unshaped network for all other customers.
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As long as only the abusers get punished and rest of us "normal" users continue to enjoy this wonderful network I will be happy :)
 
Hey CW.

After about 10 days of trying to watch a series via streaming my vrou says to me last night "this streaming thing is not working. It used to be find now whats going on. What are the other people saying"

In defense, I said that our new ISP is having some teething problems are will hopefully sort things out.

I am using Mashup via XBMC and the buffering is incessant.

My WAF is diminishing every night.
 
getafix33 said:
Hey CW.

After about 10 days of trying to watch a series via streaming my vrou says to me last night "this streaming thing is not working. It used to be find now whats going on. What are the other people saying"

In defense, I said that our new ISP is having some teething problems are will hopefully sort things out.

I am using Mashup via XBMC and the buffering is incessant.

My WAF is diminishing every night.
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log an issue formally with their support desk.
 
I think my usage got stuck on 33.2GB LOL.

EDIT....

http://usage.uncappedbuss.net. not working properly, on 43GB. Already spoke to support CW and Paul so all sorted. :)

Looks like I will be hitting the 150GB barrier or less this month. 4.8GB a day, that a lot?
 
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Messugga said:
FTFY
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Weekends live chat are certainly there and available between 10am to 5pm. If not, please let me know - I check the availability and response stats during these times, but if we can get feedback "from the ground" even better.
 
So what can we get from your supports agents if we lie for them so that they can pop down to the pub then?
 
ToxicBunny said:
Damn ok..

Do we get discounts if we rat on them instead then? :p
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Sounds like this could become a game....
Points scored for support member going to Shaun/Paul in the following states:
1) Confused - 2 pts
2) Depressed - 3 pts
3) Happy - 5 pts
4) Good news - 7 pts
5) Crying - 10 pts
6) Resigning - 20 pts
7) Quitting - Free unshaped, uncapped interenet from CW foreva!

EDIT: All in the interest of testing their resolve of course ;) :D

On that note, I'd say you hired some tough cookies. I am never rude/unkind/mean/etc, regardless of circumstance, but I imagine you and your staff had some rough times.
 
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the points have an element of whose line is it anyway

also we have a different points system for our staff leaving selected customers in certain states ...
 
Paul Hjul said:
the points have an element of whose line is it anyway

also we have a different points system for our staff leaving selected customers in certain states ...
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So getting Old Mean Bastid to change his nic to Old Happy Fella, just due to service received from CW would result in said support member becoming a director?

Edit: PS I don't post in TK threads... that place always kinda scared me...
 
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